Plano, Texas

MICHAEL V 

on BBB

7 years ago

Horrible company. Horrible service. Chronic lies and incompetence. Constantly use unlicensed contractors to conduct repairs. Most recently they left us with a leaking living room and wet carpet for Thanksgiving, Christmas, and New Years. Its February and they still haven't repaired a leak that is 6 months old. Upper management won't take calls or answer emails. They had behind their call center in Chicago (SMS Alert) and blame everything on them. The call center is staffed by a bunch of savages that treat you like an animal.... read more

Molly G 

on BBB

7 years ago

I would not give a single star to this company. They refused a final walk through before I signed lease. We were told "We don't do that." Dishwasher not functioning, major leak under kitchen sink with black mold, range hood sockets completely burned out, shelves missing from brand new fridge. On my 4th day living here a massive sewage leak resulted in raw sewage flooding my bathroom and laundry room and seeping through ceiling, raining down into basement. Plumber laughed at my tears and told me it was too late to come out bu... read more

Eva D 

on BBB

7 years ago

Pathlight Property Management doesn't even deserve 1 star for their crappy service. Part 4 - My rent for July, Aug, Sept, and Oct was $2850 per month. The total square footage of the home per the tax record is 5162 sqft; which mean the price per sqft is 0.552. The basement alone is 1271 sqft, making that space a total of $701.73 of my overall rent. For Nov and Dec of this year, and please keep in mind the work has still not been completed, my rent was raised to $2960, raising the price per sqft to 0.573. Again, with the size... read more

Florencia V 

on BBB

7 years ago

Here we go again Pathlight. Another issue where PL is contractually obligated to make a repair but has failed. For MONTHS now we have had a reported leaking window and we are no closer to having it fixed by Pathlight. It has damaged the flooring and window treatment because of their negligence. We are now sitting here, for months, with a stained, smelly living room because they have sent out incompetent handy men to the job of a professional. Which btw, entered my home with filthy boots leaving a track of stains all the way ... read more

Kat S 

on BBB

7 years ago

Horrible company to deal with! They are super slow to respond to anything. I have been dealing with them over charging me for THREE MONTHS! They keep coming back and saying the credit was applied to something else. When I prove they are wrong, they stop responding. Monkeys would be more capable to handle their accounting and customer service. Awful!! Renter beware! 

Florencia V 

on BBB

7 years ago

Here we go again Pathlight. Another issue where PL is contractually obligated to make a repair but has failed. For MONTHS now we have had a reported leaking window and we are no closer to having it fixed by Pathlight. It has damaged the flooring and window treatment because of their negligence. We are now sitting here, for months, with a stained, smelly living room because they have sent out incompetent handy men to the job of a professional. Which btw, entered my home with filthy boots leaving a track of stains all the way ... read more

Rechel B 

on BBB

7 years ago

Pathlight makes me pay for a trash service I do not receive. Meaning they have chosen a company who only picks up my trash once or twice a month. I have complained to pathlight with no resolve. I have been told by pathlight I have to continue to pay for this trash service even though they do not provide me the service fully. I have not received a water bill since October were now moving to February. No one seems to really care about my issues. 

Lori H 

on BBB

7 years ago

We are so frustrated with Pathlight. Almost two months ago, we reported buckling in our floors due to a leak in our roof. It took them a month to fix the leak, and the damage to the floor got worse. We were told, in writing, they would have the floor fixed before Christmas. The floor is still not fixed. This is the worst management company I have ever dealt with. Not an ounce of integrity. 

Wayne S 

on BBB

7 years ago

This company is horrible. Do not use these people for any property management. Our hot water heater stopped working 3 days ago and it is still not fixed...3 days ago!! They tell me they can't find a company to fix the problem. Yet, when I make calls, I can have a contractor here the next day. How difficult is it to find a local company to service a water heater!! We have kids who need to shower for school, we need to get to work, etc. These people are terrible at returning calls. Various reps have told me they escalated the ... read more