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Pocketpills Pharmacy
- Pharmacy
- Surrey, BC
About this business
Location details
5433 152 St, #108, Surrey, BC, V3S 5A5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
no invoice in package or on email and also promised next day delivery and it took from Thursday to Wednesday to arrive
Business response:
Hi Edna, thanks for your feedback. Hope you have now received the receipt which was mailed to you on October 17th, 2020. We have shared this with the relevant team to fix and look forward to serving you better again. Cheers, PocketPills Pharmacy
I expected a lean experience with limited interactions, fast and efficient service. What I got on the 1st purchase was: - Had to send more than 10 SMS to customer service - Had to chat ~5 times with customer service - Product was delivered with 2 tablets missing, so I had to complain and wait for a 2nd delivery the next day - Although I purchased 10 tablets, 20 tablets were discounted from my prescription. So I had to complain to have it corrected In conclusion, my 1st impression of PocketPills is the worst possible. I am st... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Eduardo. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on 1-855-950-7225 as we would love the chance to speak to you about your concerns directly. Cheers, PocketPills Pharmacy
For the liquid form of medicine, there was no measurement syringe or measurement spoon, as promised. It is hard to measure exact amount without measuring tools.
Business response:
We appreciate your feedback, Yukie. Don't hesitate to reach out to us at 1-855-950-7225 or care@pocketpills.com if you have additional details regarding your experience. We have been in touch and ordered more, they will be shipped out as soon as we receive them.
The medication that was about to ship did not match my prescription. Luckily I pointed it out in time so I did receive the medication I needed. They also tried to bill my benefits but it was denied, so I said I would switch back to my old pharmacy and they tried it again and the charge went through just fine. Not sure what was going on there.
Business response:
Hi, Chris. We are sorry to hear about your experience, but we thank you for sharing this with us. We care, and we want to make this better, please get in touch with us at 1-855-950-7225, we want to know more!
I ordered from you because you would deliver right to my door however, the delivery of my item wasn’t even attempted. Had to pick the item up at the post office that was affected by long weekend hours and then I was several days late for my birth control.
Business response:
Hi, Victoria. We understand your frustration and apologize for the inconvenience caused. Also, we have shared the feedback with our courier partner to resolve and are constantly working to delight our patients. Look forward to serving you again soon.
One time delivered by courier one time by post. One leaves at the door one in the community mailbox.
Business response:
Hi, Janet. Thank you for taking the time to submit a review, we really appreciate it!
Took over 11 days to get vitamins delivered. This would make ordering prescriptions through this site useless. 2-3 days might be acceptable but 11 days.? Ridiculous
Business response:
Thank you for providing your feedback and letting us know about this issue, Kurt. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on 1-855-950-7225 and we'd be happy to help you out. Cheers, PocketPills Pharmacy
It has taken a couple tries to get the info right. Combining both our insurance to get 100% coverage. Hopefully everything is in order now.
Business response:
Hi, Janet. Thank you for taking the time to submit a review, we really appreciate it! If you are wishing to speak to a Care Team Member in regards to your profile please feel free to give us a call at 1-855-950-7225, email at care@pocketpills.com, or chat with us on our app or online.
Well the driver took a picture of my photo Id when he did my medication with the company cellphone and the manager from the pocket pills mississauga branch told me that was not supposed to happen
Business response:
We appreciate your feedback, Peter. Don't hesitate to reach out to us at (604) 733-2440 or care@pocketpills.com if you have additional details regarding your experience. We would love the chance to resolve any issues.
Frequently asked questions about Pocketpills Pharmacy
How is Pocketpills Pharmacy rated?
Pocketpills Pharmacy has a 4.8 star rating with 4,877 reviews.
When is Pocketpills Pharmacy open?
Pocketpills Pharmacy is closed now. It will open at 7:00 a.m.