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Pocketpills Pharmacy
- Pharmacy
- Surrey, BC
About this business
Location details
5433 152 St, #108, Surrey, BC, V3S 5A5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I don't know which brand medicine u sent. How can I trust it?
Business response:
Hi Sravya, we value your feedback and have considered this for upcoming improvements. Hope you have received the information via email sent by our pharmacy team and found it useful. Feel free to call or email us for any other support required. Stay Healthy, PocketPills Pharmacy Pharmacy just got easier
Brutal delivery have been waiting for insulin for 5 days previous order of medication took 9 days to get to me not impressed
Business response:
Hi Darren, thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience caused. Your feedback is highly appreciated and helped us identify a few opportunities that have now been addressed to help serve you better. We set a high standard for ourselves and look forward to exceeding your expectations in the future. Stay Healthy - PocketPills Pharmacy
There was a lot of delays (3 days?) in processing my meds and then another couple days went by with the order saying 'ready to ship'? I had to contact support, chatted with some fellow with an exotic name I couldn't recall if I tried, and I was told there was a missing 'prompt' to confirm I am not taking other meds, agree to the costs, haven't changed addresses, etc.. I triple checked all my spam folders and made sure the site was whitelisted in the only ad-blocker I run *(this was already done during signup, I just confi... read more
Business response:
Hi Ryan, thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience caused. Your feedback is highly appreciated and helped us identify a few opportunities that have now been addressed to help serve you better. We set a high standard for ourselves and look forward to exceeding your expectations in the future. Stay Healthy - PocketPills Pharmacy
Bottle was too small .
Business response:
We appreciate your feedback, Chelsea. Don't hesitate to reach out to us at (604) 733-2440 or care@pocketpills.com if you have additional details regarding your experience. We would love the chance to resolve any issues.
I was really looking forward to a progressive experience. Right from the beginning, the prescription from the doctor was recorded wrong. I requested my prescriptions on a Friday. I recall that Pocket Pills said 24 hour delivery. I received the prescription on the following Tuesday following my text asking where my prescription was. I was told it was sent “urgent,,,I am in the GTA. I am concerned I made a mistake
Business response:
Thank you for providing your feedback and letting us know about this issue, David. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please let us know when will be the best time to reach out to you and discuss this matter further. Or please give us a call at 1-855-950-7225 as we would love a chance to rectify this problem! Cheers, PocketPills Pharmacy
I was given the wrong information by customer service reps. My prescription was delivered 3 days late even though I was told it would be delivered on time.
Business response:
Thank you for providing your feedback and letting us know about this issue, Habib. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please let us know a convenient time for us to contact you to rectify this problem so it will not happen again to you or another one of our patients. Cheers, PocketPills Pharmacy
It was my first.order and the way it was handled was very frustrating and on top the literature was not inserted in delivered package.
Business response:
Thank you for providing your feedback and letting us know about this issue, Dr. Shahid. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (604) 733-2440 and we'd be happy to help you out. Cheers, PocketPills Pharmacy
My first time trying and I had all of my vitamins come in the morning packet when I had requested 3 in the morning and one at bedtime.
Business response:
Hi, Amanda. Thank you for taking the time to rate us! We sincerely apologize for the mistake that has been made and we will make a note on your file to correct this action for any future orders. We look forward to serving you again! Cheers, PocketPills Pharmacy
It took one week for me to receive prescribed medication. It would be much quicker to just go to the nearby pharmacy. I wish you can send medications in 1-2 days.
Business response:
Hi Yukie, we are sorry about your experience and would like our pharmacy manager to discuss the feedback. Please suggest a convenient time for us to call you back and we look forward to serving you better. Thank you!
Frequently asked questions about Pocketpills Pharmacy
How is Pocketpills Pharmacy rated?
Pocketpills Pharmacy has a 4.8 star rating with 4,877 reviews.
When is Pocketpills Pharmacy open?
Pocketpills Pharmacy is closed now. It will open at 7:00 a.m.