This profile has been claimed by the business owner or representative.
Pocketpills Pharmacy
- Pharmacy
- Surrey, BC
About this business
Location details
5433 152 St, #108, Surrey, BC, V3S 5A5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Spent more than a week calling back to get my prescriptions transferred and figuring out pricing.
Business response:
Hi Nicole, We would like to apologize for the inconvenience you experienced while transferring your prescription and understanding the pricing for your medications. We completely understand your frustration with not-so-clear or delayed communications from our team. As we take all feedback seriously, we would like to connect with you over the phone to discuss the changes we are making as a result of your experience and find a way to make it up to you. Please suggest a convenient time for our care team to call you later this ... read more
Confusing web site, multiple text messages, some of which were inaccurate I intend to move my prescriptions by to my pharmacy. the pharmacist I spoke to what very nice and helpful. It is your system that is a disaster.
Business response:
Hi Colin Bailey, Thank you for bringing this issue to our attention. Your feedback is highly appreciated. We sincerely apologize for this inconvenience. We set a high standard for ourselves and are truly sorry to hear that your expectations were not met. Please suggest a convenient time for our team to call and discuss the details to help serve you better. Stay Healthy, PocketPills Pharmacy
Delivery person was very rude.
Business response:
Hi Kerri Brillinger, Thank you for bringing this issue to our attention. Your feedback is highly appreciated. We sincerely apologize for this inconvenience. We set a high standard for ourselves and are truly sorry to hear that your expectations were not met. Please suggest a convenient time for our team to call and discuss the details to help serve you better. Stay Healthy, PocketPills Pharmacy
The process took a very long time and I could have gotten my prescription done at a pharmacy 2 weeks quicker with much less interactions. Not impressed that my package was left at my front door. I specifically asked for Canada Post to deliver so that I wouldn't have this front door issue.
Business response:
Hi Robert, we at PocketPills Pharmacy strive for perfection. We sincerely apologize for the inconvenience caused. Please suggest a convenient time for our team to call and discuss the details in order to help serve you better. Stay Healthy, PocketPills Pharmacy
Ordering on the app didn’t work so I asked for help on the chat. I got it ordered and received. The only issue I had was that the representative didn’t ask if I want pocket packs which is is exactly why I came to your company.
Business response:
Hi Ari, Thank you for bringing this issue to our attention. Your feedback is highly appreciated. We sincerely apologize for this inconvenience. We set a high standard for ourselves and are truly sorry to hear that your expectations were not met. Please suggest a convenient time for our team to call and discuss the details to help serve you better. Stay Healthy, PocketPills Pharmacy
Your systems are lacking. I get texts that make no sense which only verifies you don't have humans reading the file, don't know what theyre doing, or too much volume or all of the above. I liked what you offered initially and now do not appreciate your services at all
Business response:
Hi Catherine, Thank you for bringing this issue to our attention. Your feedback is highly appreciated. We sincerely apologize for this inconvenience. We set a high standard for ourselves and are truly sorry to hear that your expectations were not met. Please suggest a convenient time for our team to call and discuss the details to help serve you better. Stay Healthy, PocketPills Pharmacy
Not all prescriptions were transferred when I joined. Refills left on them are wrong. I was led to believe that this was an easy, simple process and it was far from it. I was told to make all the calls to correct it. Not happening. What is the benefit to using PocketPills if I am expected to do all the work??
Business response:
Hi Deborah Dube’-dean, Thank you for bringing this issue to our attention. Your feedback is highly appreciated. We sincerely apologize for this inconvenience. We set a high standard for ourselves and are truly sorry to hear that your expectations were not met. Please suggest a convenient time for our team to call and discuss the details to help serve you better. Stay Healthy, PocketPills Pharmacy
Rxs arrived as requested and on time via FedEx
Simplified my life so much! No more chafing the pharmacist or doctor. No more sending someone to pick up my prescriptions. All my receipts for tax purposes in one place.
Frequently asked questions about Pocketpills Pharmacy
How is Pocketpills Pharmacy rated?
Pocketpills Pharmacy has a 4.8 star rating with 4,877 reviews.
When is Pocketpills Pharmacy open?
Pocketpills Pharmacy is closed now. It will open at 7:00 a.m.