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Pocketpills Pharmacy
- Pharmacy
- Surrey, BC
About this business
Location details
5433 152 St, #108, Surrey, BC, V3S 5A5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Logistics tripped us up again. For a bottle of topical corticosteroids, it seems senseless to have us wait a full week while awaiting the MD to double sign. Controlled drugs are understandable, but typical steroids?!? It's a pandemic situation and physicians are not manning the office. Had we gone to a brick and mortar pharmacy on our way home from the doctors office, we could have gotten our son's meds the same day rather than wait a week. There needs to be something done about the delay in delivery, each of our prescriptio... read more
Business response:
Thanks for the detailed feedback, Edwin. We appreciate the insights and are thoroughly investigating to resolve this on a priority. Could you suggest a convenient time to discuss the details and help us improve the overall process. We truly value your feedback and would like to serve you with the highest standards in the near future. Director of Operations, PocketPills Pharmacy
The delivery service person didn’t deliver to my residence because I lived in a condo. I had to meet them outside my building in front of their vehicle because they didn’t want to enter my condo building. This was not the service I expected, but I understand if they don’t want to deliver to people living in condos. I just wasn’t expecting not to have to go outside as it was 8:30 pm and I had just settled down for an early evening. Other than the delivery, the service filling my order was exceptional.
Business response:
Hi Susan, PocketPills Pharmacy strives to simplify your pharmacy needs. We apologize for having missed meeting your expectations. Based on your feedback, the delivery staff has been provided strict feedback on adhering to the process requirements. Rest assured, we will try our best to deliver the highest standards of service in the near future. Director of Operations, PocketPills Pharmacy
Fast, efficient service, received ahead of schedule, after expressing concerns related to pricing, I received a call back providing available dispensing options that would reduce overall cost significantly and still be convenient. I am quite pleased with the quick response to my concern and presentation of options to address it.
Business response:
Thanks Daryl, we appreciate your feedback and are always keen to present alternatives that help you reduce the overall medication cost. Providing exceptional experience to our users will always be our priority and we look forward to serving you again. Director of Operations, PocketPills Pharmacy
Too many communications.
Business response:
Hi Amanda, Thank you for bringing this issue to our attention. We appreciate your feedback and apologize for the excessive communication. Based on your feedback, we will be reviewing the communication details to further improve our internal processes. Can you suggest a convenient time to call you and gather more details; we would also want to use this opportunity to update you on the next steps to resolve this concern. Director of Operations, PocketPills Pharmacy
Service was quick and efficient and delivered ahead of schedule. I would have given higher rating except for price. I was expecting a much lower price and will be shopping elsewhere for that reason in the future.
I ended up paying more - almost triple - for my prescription using this service compared to going to a pharmacy. The amount of emails, texts and communication from Pocket Pills has been overwhelming and has deterred me from using again. I will be looking to cancel.
Business response:
Hi Mary, We appreciate your feedback and apologize for the inconvenience caused due to multiple touchpoints via different channels. Our goal is to simplify communication and provide you with a seamless experience. We’d like 5 minutes of your time to have a complete understanding of the pricing issue to allow us to make the right changes. Therefore, please suggest a convenient time to call you and discuss the details. Director of Operations, PocketPills Pharmacy
Just completely melted and warm
Business response:
Hi Alexandra, Thank you for taking the time to submit a review. We sincerely apologize for the inconvenience caused. As per our best practices, we ensure all our temperature-sensitive medications are packed appropriately to sustain the heat during transit; especially during this unexpected summertime. We are happy to resolve this on a priority and request you to suggest a convenient time for our team to discuss the details on a call. Director of Operations, PocketPills Pharmacy
I was contacted immediately after my prescription was uploaded and the pharmacist went over the details precisely. I received my medication on time
Business response:
Thank you so much for your kind words, Fredon. We really appreciate you taking the time out to share your experience with us. We are delighted to know you found our services extremely efficient. Have a great weekend ahead and stay hydrated to beat the heat wave. Stay Healthy, PocketPills Pharmacy
My package was sent to the wrong address. The address the package was sent to was an incorrect input that I later fixed in your system and was also confirmed with the person who called me. Yet the package was still sent to the incorrect address.
Business response:
Hi Michelle, we appreciate your feedback and would like to apologize for the inconvenience you experienced.This was definitely a miss on our end and it was not up to the high standard of service that we strive to deliver to our members. Rest assured, we will use this as an opportunity to revisit our internal processes and find ways to improve them. Stay Healthy PocketPills Pharmacy
Frequently asked questions about Pocketpills Pharmacy
How is Pocketpills Pharmacy rated?
Pocketpills Pharmacy has a 4.8 star rating with 4,877 reviews.
When is Pocketpills Pharmacy open?
Pocketpills Pharmacy is closed now. It will open at 7:00 a.m.