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Polaris Quattro Sport Pool Cleaner
About this business
Paid around $1000 for this machine and made the purchase based on store reps recommendation. Within the first year, the cleaner stopped working properly. Gear box was replaced under warranty. Now, two years later it has stopped working again. Took it in for repairs and I am being told it needs $600+ in new parts to make it clean properly. Very disappointed with this overpriced cleaner. Terrible value. Will not consider purchasing again.
How do you keep the hose line going to the Polaris from kinking up and not letting the Polaris from cleaning 50% of the pool ?
Business response:
Thank you for your review, Robert. We have some troubleshooting tips to try for hose tangling: 1) Remeasure the hose to verify that it is adjusted to the proper length for the pool shape. 2) With the cleaner operating, check that the hose swivels and the hose connections turn freely. 3) Ensure the hose is floating and the hose floats are positioned properly. Position the first float (k) up against the feed hose connector (j) and then space hose floats 1-3 ft (30-90 cm) apart. 4) Check the wheel RPM. Target wheel speed is 2... read more
Since purchasing my Polaris Quattro from Leslie's Pool Service about 2 years ago I've paid to have every mechanical moving part, tires and hose connections replaced, and it still doesn't climb the pool walls as it use to. What's most frustrating is some of the parts have been replaced twice at my expense. Once your cleaner is out of warranty and you need new parts to replace parts you have already bought and replaced, they are not covered under any warranty as well. In other words, this pool cleaner will become a costly m... read more
Business response:
Hi Ronald, We are very sorry to hear you're not satisfied with the service you received. We asked for your account information because we often will make accommodations for customers if they are close to their warranty expiration date. Your current warranty expired over a year ago, so we weren't able to make accommodations or provide refunds for parts/services outside the warranty period. If there is anything else we can do to further assist, please let us know. All the best, Your Polaris Team
Our Polaris Quattro Sport is complete garbage. We’ve owned it less than two years. Three pool companies cannot figure out why it won’t work properly. It only moves to the right in circles. It will only go to the deep end. It will not climb the walls. It gets stuck constantly.
Business response:
We are sorry to hear you're having a frustrating experience with your Quattro, Craig. Please respond to this email and include your address and date of purchase so we can look up your account and check your warranty status. Thank you, Your Polaris Team
I was hoping that for the cost of this sweeper that I wouldn’t have to manually vacuum the pool. Unfortunately, I still have to manually vacuum the dirt/sand in the pool!
Business response:
We are sorry your cleaner isn't picking up the fine debris in your pool, Gaylan. We recommend carefully rinsing the canister after every cycle and periodically using mild soap and a soft brush to dislodge any microscopic debris impeding flow. We hope this helps! If you continue to need assistance, please call our support team at (800) 822-7933. Thank you, Your Polaris Team
Bought my quattro a couple years ago. It worked great until a few months of use when it broke a wheel axle. I was told that they made stronger axles and it was under warranty so there was no charge to replace it. This was just the beginning of failures to come and now it’s out of warranty. Since being out of warranty I’ve had to replace the front brush gears (one of them twice) another axle and the tires because when it try’s to clime my pool walls the tires just spin and it won’t climb the sides. I was told that if I change... read more
Business response:
We are so sorry you've had such a frustrating experience, Ronald. Please respond to this email and provide us with your address and date of purchase so we can look up your account and see your history. Please also let us know what the current status of your cleaner is. Thank you, Your Polaris Team
I will have to echo the sentiments of those who say works great when operational but mine has had to go in for repairs frequently. Unfortunately my warranty is up and I just took mine in for repairs. The cost to fix it adds up to the cost of a new one. I will forgo fixing it and instead buy a more reliable cleaner to replace it.
Business response:
We are so sorry you've had several issues with your Quattro, Enrique. Please respond to this email and share with us a few more details about the issues your cleaner had. Please also include your address and date of purchase so we can look up your account and history. Thank you, Your Polaris Team
When it works it is an impressive vac, but it just does not last. I have owned one for over three years and have had warranty work on the unit every year. Leslie’s performed the work – gears had to be replaced every year; the unit would hardly move. It is currently not working (same thing – will hardly move) and will need to be taken back to Leslie’s for repair. I use the backup I own before I bought the Quattro every year, the three wheeled Polaris 250, which we have named “old reliable”. The problem with the 250 is removin... read more
Business response:
We are so sorry you've had such a frustrating experience with your Quattro, Rick. Please respond to this email and include your address and date of purchase so we can look up your account and history to get a better understanding of your situation. Thank you, Your Polaris Team
Polaris Quattro Sport Pool Cleaner Review Bought this about 14 months ago to replace my 280 Black Max that was working great for 11 years. My pool cleaning service company owner recommended I "upgrade" to the Polaris Quattro Sport Pool Cleaner. What a mistake! The 1st one: Basket kept falling off, repaired at authorized facility, but did not solve problem. Then right-hand gearbox went out, repaired again at authorized facility, then within a month, same right-hand gear box went out. Contact Polaris and they said I must h... read more
Business response:
Hi Karl, We are glad you were able to connect with a member of our team and they were able to provide you with support. All the best, Your Polaris Team
Frequently asked questions about Polaris Quattro Sport Pool Cleaner
How is Polaris Quattro Sport Pool Cleaner rated?
Polaris Quattro Sport Pool Cleaner has a 4.2 star rating with 385 reviews.
When is Polaris Quattro Sport Pool Cleaner open?
Polaris Quattro Sport Pool Cleaner is closed now. It will open tomorrow at 9:00 a.m.