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Polaris VRX iQ+
About this business
Does not pick up sand or fine dust.
Business response:
Hello Jose, Thanks for choosing the Polaris VRX iQ+! Your trust and satisfaction are our top priorities. We recommend trying the R0517800 Fine Filter Canister or the R0535800 Ultra Fine Sand/Silt Canister in place of the All Purpose Canister that came with your cleaner. That should help trap the sand and fine debris in the canister and keep it off your pool floor. Please let us know if there's anything we can do to improve your experience. All the best, Your Polaris Team
Unit works terribly, merchant where I bought it wouldn’t take it back. Waste of 1400 dollars
Business response:
Hi Sean, We're sorry you're experiencing issues with your Polaris VRX iQ+. Product quality and customer satisfaction are top priorities to us. We will have a technical support representative reach out to you. Thank you for your patience. Regards, Your Polaris Team
My issues are with the design engineering. It doesn't stay at the top long enough or move along the top edge to clean the walls along the edge. The powerful blast out the back of the unit keeps pushing the dirt on the bottom into the suspension of the water so it never gets sucked up by the unit. Lighter material such as leaves and silt are routinely left on the bottom, once they sink again, after a full deep clean cycle due to being pushed around by the water exhaust of the unit as it constantly rotates on the bottom after... read more
The machine gets tangled a lot. It is stupid when trying to clean my free form shaped pool. Within days it developed a weird brown stain near the connection port wire terminal. There is no intelligence to the machine which in my opinion makes it overpriced. My Roomba s9+ is leaps and bounds smarter than this machine.
Business response:
Hi Ruben, Thanks for sharing your valuable feedback! Here are some suggestions to improve the cord tangling issue: 1) Remove the cleaner from the pool and lay the cable across the pool deck to relieve coiled memory. 2) Allow the cleaner cable to enter the pool at the center of the length of the pool 3) Only use enough cable to reach the farthest point from the cable entry location 4) Gently toss the necessary cable across the pool water for even distribution instead of dropping the cable in a lump in one spot. Produc... read more
Frequently asked questions about Polaris VRX iQ+
How is Polaris VRX iQ+ rated?
Polaris VRX iQ+ has a 4.3 star rating with 1,111 reviews.
When is Polaris VRX iQ+ open?
Polaris VRX iQ+ is closed now. It will open at 9:00 a.m.