This profile has been claimed by the business owner or representative.
Polaris VRX iQ+
About this business
Not what I expected.
Business response:
Hi Jose, Would you mind sharing with us why your VRX iQ+ wasn’t what you expected? We’d like to help and understand what we can do to assist you. Please email us some details of the issues you are experiencing at customerfeedback@fluidra.com Thank you, Your Polaris Team
bought the polaris for my pool. Registered the product on March 25, 2021. Rebate never came. they said that had emailed me but ive check my email and there is no such thing. I called the latter part of May to ask what happened . Your rep said that they emailed me but i check my emails and spam and there is no such email. she said she was going to process and that it would take 7-10 days. Here i'm calling June 25th and they tell me the same story. that they had emailed me and that they would process and it would take about 5... read more
Business response:
Hi Omar, We apologize for any inconvenience and negative experience you’ve had. Would you please clarify if you talked to a rebate representative on June 25? We want to help and make sure we have the correct details of your situation. We are sorry for the delay and appreciate your patience. Thank you, Your Polaris Team
I paid over $1600 for this cleaner and it only picks up leafs and larger stuff it does nothing to dirt and silt these should come with a finer screen
Business response:
Thanks for choosing the Polaris VRX iQ+, Jose! Your trust and satisfaction are our top priorities. Different pools have different needs. The VRX iQ+ comes with a General Purpose Canister, but you can order a Fine Filter Canister (part number R0517800) or a Ultra Fine Sand/Silt Canister (part number R0535800) to assist with the finer debris in your pool. These are available anywhere you purchase Polaris products, or you can find a dealer near you here: https://www.fluidrausa.com/en/dealer-locator. Enjoy your pool time! ... read more
The unit should not climb the wall then fall to the bottom and start all over again. Waste of time that is. I’m sure it’s possible to put technology into the unit so it will map the entire pool and never repeat the same path. When it passes debris because the exhaust stream is coming out the rear, all it does is stir up debris that needs to be picked up. Very poor in my opinion, and way to expensive for the lack of all above.
Business response:
Hi Chad, Thank you for your feedback! We have a couple tips that can help your robot with climbing the pool walls. Check if: 1. The filter canister is full or dirty. Clean the filter canister, see "Cleaning the Filter Canister" in manual. 2. Sides of pool are slippery or slimy. Although the water seems clear, microscopic algae, invisible to the human eye, are present in the pool. As a result the pool sides become slippery and prevent the cleaner from climbing. Check tires for wear and replace as necessary. Do a shock chlor... read more
Nowhere near as good as the older version
Business response:
Hi Patrick, Our apologies for your experience with this cleaner. Product quality and customer satisfaction are top priorities to us. Please let us know how we can help with your VRX iQ+ by calling our support team at (800) 822-7933. All the best, Your Polaris Team
Its ok, the app crashes every time I open it and after a few months there was a common error about debris in the wheel and there is no debris in the wheel and the app doesn't notify when there is an issue so sometimes a few days pass before I check it. I bought it so I would have to do one less thing and I feel like I have to keep checking it
Business response:
Hi Alex, We're sorry you're experiencing issues with your Polaris VRX iQ+. Product quality and customer satisfaction are top priorities to us. We will have a technical support representative reach out to you. Thank you for your patience. Regards, Your Polaris Team
Motor went out after 4 months of use. Of course it was replaced under warranty. No other issues so far but will always be a concern that something else will go wrong. Very expensive product to have issues right after purchase.
Business response:
Hi Joel, Thanks for choosing the Polaris VRX iQ+! Your trust and satisfaction are our top priorities. Please let us know if you have any issues or questions regarding your cleaner; we're always happy to help. All the best, Your Polaris Team
Does not clean the steps of our pool
Business response:
Hi Eric, Thanks for choosing the Polaris VRX iQ+! Your trust and satisfaction are our top priorities. Due to current call-back queue times, we believe we can serve you more quickly if you called in to our support line at (800) 822-7933. Thank you for your patience. All the best, Your Polaris Team
This thing is complete garbage $1,700 for this thing and it doesn't even connect to the Alexa! On top of that when I bought it I was told that it did connect it was exactly the reason I bought purchased the darn thing. On top of that if you set a schedule but you don't want it to run that day you either have to delete the schedule or unplug it. I mean seriously??? This is a joke
Business response:
Hello Joe, We're sorry for your experience with this cleaner. The iAquaLink app does indeed work with Alexa. Information on connecting and setting up is here: www.iaqualink.com/en/integrations/alexa. Customer satisfaction is of the utmost importance to us. A technical representative will be in touch to assist. All the best, Your Polaris Team
Frequently asked questions about Polaris VRX iQ+
How is Polaris VRX iQ+ rated?
Polaris VRX iQ+ has a 4.3 star rating with 1,128 reviews.
When is Polaris VRX iQ+ open?
Polaris VRX iQ+ is closed now. It will open at 9:00 a.m.