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Polaris VRX iQ+
About this business
Hi.. I purchased my vrx cleaner from a leslie's pool supplies near my home. I have had issues since day 1. I continuously get error code 8 and 9 and the cleaner turns off. My only means of using this piece of faulty equipment is to manually use the remote which defeats the purpose of having an automated cleaner. Leslie's took it back and ran diagnostics and their polaris rep sent a new power unit, which i installed and continued to have the same issue. I have been troubleshooting with Leslie's to no avail.. I would love... read more
Business response:
Hi Mike, We are glad you connected with us and we’re sorry you’ve had so many issues. Please email us at customerfeedback@fluidra.com and provide us with your address, phone number, and date of purchase. We’ll have someone from technical support reach out to you and get you some help. Thank you, Your Polaris Team
One week after I bought it it broke took it back twice to tell me they have to change motor pay 1,700.00 for it now I’m waiting for them to get what ever parts they need no I’m not happy!!!!!!!
Business response:
Hi Rosa, We are so sorry and understand why you would be unhappy. We want to help rectify the situation. Please email us at customerfeedback@fluidra.com and let us know which store you purchased your cleaner from, your address and date of purchase. We will do everything we can to get you some support. Thank you, Your Polaris Team
At first it would only pick up large pieces Order a new basket for finer dirt now it does a better job
Business response:
Hi Kevin, Thank you for taking the time to leave a review! We’re glad you found the fine filter canister to be a good solution for the fine debris in your pool. Please let us know if there’s anything we can do to improve your experience. Enjoy your swim time! Your Polaris Team
Never received my rebate!
Business response:
Hi Terry, We’re sorry you haven’t received your rebate and appreciate your patience. Please allow 6 to 8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Thank you, Your Polaris Team
Not at all happy with the pump/pressure vacuum that came with the pool, I was hopeful for a robot. The VRX-IQ+ was the first model I really investigated even though it was priced at the top of the market. I read many reviews and comparisons, but it was difficult to determine what was non biased. I made the decision to go with this model finally and while at my local store, I asked the employee/repair tech - and this was recommended. I was told it would map the pool and that pushed me into the purchase even though I was pro... read more
Business response:
We greatly appreciate your detailed and helpful review, Dan. Thank you for taking the time to share your experience with us. A suggestion that will improve pool coverage is to ensure the cleaner cable is entering the pool at the center of the length of the pool and that only the required amount of cable is allowed into the pool. Essentially, you should only allow enough cable into the pool to cover the furthest point from the cable entry location in the pool. When positioned centrally along the pool, the robot will clean w... read more
Not good. Truthfully not blown away by the most expensive & “smartest” robot pool cleaner on the market. Integration with Siri Shortcuts to assist with more advance scheduling would be helpful. The current in-app scheduling feature is useless. For example, I’m limited to scheduling a single cleaning once a day. I have a tree above my pool and debris drops in the pool every 20 seconds. My iAquaLink system integrates with Siri Shortcuts already.
Business response:
We are so sorry to hear this, Derreck. We greatly appreciate you sharing your feedback and will take your comments into consideration for future product developments. If you need further support or assistance, please contact our technical support team at (800) 822-7933. Thank you, Your Polaris Team
We bought and then shortly after that returned our Polaris VRX iQ+. In our experience, it did not crawl up the walls, would not go on to the swim platform, and would not recall when prompted....
Business response:
Hi Jeannine, We are sorry for your poor experience with the VRX iQ+. We wish we'd had the chance to work with you to resolve the issue. If there’s anything we can help you with in the future, please let us know. Best of luck to you! Your Polaris Team
After nine months of owning this thing, it broke down. Leslie's contacted Polaris and six weeks later no one can tell us anything. They've had our practically brand new pool cleaner for SIX weeks with no solution yet. We owned the previous model of this same cleaner before we bought the VRX iQ and it broke down after less than two years. These robot cleaners should not cost this much if they're going to break down constantly. It's cheaper to just hire a regular pool cleaning company. Still waiting to hear back from Polaris .... read more
Business response:
Hi Mark, We are so sorry to hear you’ve had such a frustrating experience and we want to help. Please email us at customerfeedback@fluidra.com and let us know which Leslie’s store you are working with, what the issue is, and include your address so we can look you up in our system. We hope to help you find a quick solution and appreciate your patience. Thank you, Your Polaris Team
We purchased this vacuum at the end of February 2021. Since then it has been in Leslie’s twice for repair. Right now we’re on our second visit to get it repaired and it’s been in for about a week. For whatever reason we keep getting a communication error. After tax we paid about $1700 for this so hopefully we can get what we paid for soon.
Business response:
Hi Michael, We are glad you reached out and apologize for the number of times you’ve needed to bring your VRX iQ+ in for repair. We want to help. Would you mind sharing more information with us? Please send an email to customerfeedback@fluidra.com with the details of the issues you’ve experienced with your cleaner. We hope to find a satisfactory solution for you soon. Thank you, Your Polaris Team
Frequently asked questions about Polaris VRX iQ+
How is Polaris VRX iQ+ rated?
Polaris VRX iQ+ has a 4.3 star rating with 1,128 reviews.
When is Polaris VRX iQ+ open?
Polaris VRX iQ+ is closed now. It will open at 9:00 a.m.