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Polaris VRX iQ+
About this business
Nowhere near as good as the older version
Business response:
Hi Patrick, Our apologies for your experience with this cleaner. Product quality and customer satisfaction are top priorities to us. Please let us know how we can help with your VRX iQ+ by calling our support team at (800) 822-7933. All the best, Your Polaris Team
Its ok, the app crashes every time I open it and after a few months there was a common error about debris in the wheel and there is no debris in the wheel and the app doesn't notify when there is an issue so sometimes a few days pass before I check it. I bought it so I would have to do one less thing and I feel like I have to keep checking it
Business response:
Hi Alex, We're sorry you're experiencing issues with your Polaris VRX iQ+. Product quality and customer satisfaction are top priorities to us. We will have a technical support representative reach out to you. Thank you for your patience. Regards, Your Polaris Team
Motor went out after 4 months of use. Of course it was replaced under warranty. No other issues so far but will always be a concern that something else will go wrong. Very expensive product to have issues right after purchase.
Business response:
Hi Joel, Thanks for choosing the Polaris VRX iQ+! Your trust and satisfaction are our top priorities. Please let us know if you have any issues or questions regarding your cleaner; we're always happy to help. All the best, Your Polaris Team
Does not clean the steps of our pool
Business response:
Hi Eric, Thanks for choosing the Polaris VRX iQ+! Your trust and satisfaction are our top priorities. Due to current call-back queue times, we believe we can serve you more quickly if you called in to our support line at (800) 822-7933. Thank you for your patience. All the best, Your Polaris Team
This thing is complete garbage $1,700 for this thing and it doesn't even connect to the Alexa! On top of that when I bought it I was told that it did connect it was exactly the reason I bought purchased the darn thing. On top of that if you set a schedule but you don't want it to run that day you either have to delete the schedule or unplug it. I mean seriously??? This is a joke
Business response:
Hello Joe, We're sorry for your experience with this cleaner. The iAquaLink app does indeed work with Alexa. Information on connecting and setting up is here: www.iaqualink.com/en/integrations/alexa. Customer satisfaction is of the utmost importance to us. A technical representative will be in touch to assist. All the best, Your Polaris Team
I called Polaris directly before purchasing and I was assured by multiple tech staff it would clean the Baja pool shelf automatically. After purchasing it. It absolutely doesn't clean the Baja pool shelf like tech support said it would. False claims were made to me. Finally a Polaris rep reached out to me and she said they'd re-train their tech staff because they shouldn't have made the claim. I waited 2 months. I called and pretended to be new and asked if it would clean the Baja pool shelf automatically. They are still m... read more
The 1st one I purchased wouldn't climb the walls at all. Parts were supposed to be replaced but were never. shipped to the store so the store returned it and gave me a new one. The second one only climbs the walls on deep clean and fails to climb every so often. Additionally after paying so much money for this, to have to buy a new filter to pick up silt is insane as well. I am sure the climbing can be fixed in a firmware update so I implore you to do so.
Business response:
Hi Eric, We're sorry to hear about your experience with this cleaner! Customer satisfaction is of the utmost importance to us. A technical representative will be in touch to assist. In the meantime, here are a couple suggestions you can check to see if this helps with the wall climbing: 1. The filter canister is full or dirty. Clean the filter canister, see "Cleaning the Filter Canister" in manual. 2. Sides of pool are slippery or slimy. Although the water seems clear, microscopic algae, invisible to the human eye, are p... read more
The machine have broken after only one month of use. Clearing algorithm can be improved as machine always missing part of the pool.
Business response:
Hi Alexander, We're sorry to hear about your experience with this cleaner. We take customer satisfaction very seriously and we'd like to speak with you to see how we may be able to assist. A technical representative will be in touch. In the meantime, a suggestion that will improve pool coverage is to ensure the cleaner cable is entering the pool at the center of the length of the pool and that only the required amount of cable is allowed into the pool. Essentially, you should only allow enough cable into the pool to cover... read more
We have 4 dogs, and the Polaris VRX takes care of the hair and other large leaves with no problem. This little guy helps keep the fine debris out of my filter reducing the number of times I need to clean the filter each year.
Business response:
Thanks, John! Creating quality products that simplify your pool experience is what we aim to do every day. We appreciate your kind words. Have a nice swim season! Your Polaris Team
Frequently asked questions about Polaris VRX iQ+
How is Polaris VRX iQ+ rated?
Polaris VRX iQ+ has a 4.3 star rating with 1,111 reviews.
When is Polaris VRX iQ+ open?
Polaris VRX iQ+ is open now. It will close at 6:00 p.m.