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Polaris VRX iQ+
About this business
The stand for the vacuum is so awkward, I hate it. It's basically backwards - why would the controls be on one side and you have to turn it around to place the vacuum on the rack? The way the vacuum sits on it is odd too.
Business response:
Thanks for choosing the Polaris VRX iQ+, Rene! Your trust and satisfaction are our top priorities. We appreciate your feedback. Enjoy your swim time! Your Polaris Team
The perfect pool tool. Easy to use The local teens are so willing to help now
Business response:
Thanks for sharing your story, Nancy! We're glad we could help with the teenagers. Enjoy your swim time! Your Polaris Team
Very effective, good-looking, modern cleaner. Takes care of the nooks & crannies in our pool, which the previous device did not cover. Rebate worked great, too.
Business response:
Thanks, David! Creating quality products that simplify your pool experience is what we aim to do every day. We appreciate your kind words. Have a nice swim season! Your Polaris Team
Amazing product.
Business response:
Thanks for sharing your story, Pranay! Wishing you the perfect swim. Your Polaris Team
I bought a new VRX iQ+ in late April 2026, to replace my nearly 5 year old VRX iQ+ after loving my 1st one. The reason I bought a new one is because the repair on my old one was going to be neartly the price of a new one. The new one ran once before breaking; ER11 code. I returned it for repair under warranty at Leslie's pool supplies. They attempted to order replacement parts but were almost denied because I hadn't registered the new on. Leslie's customer service did not call me about this and nearly 3 weeks went by. I regi... read more
Business response:
Hi Peter, Our apologies for the issues you had getting your cleaner repaired. We stand behind our product warranty and are glad that your cleaner is back in action now. If you would like to share more about your experience with our product specialists, please give us a call at (800) 822-7933. Thank you for letting us know. Your Polaris Team
I had under one year and already doesn’t work . Sent to Leslie’s and they gave me estimate to repair for over 1300.00 I can almost buy a brand new one. I can’t find my receipt so they won’t do anything
Business response:
Hi Sung, We’re very sorry that Leslie’s wasn’t able to assist with your warranty repair. Since your product is still under warranty, we’re not sure why a $1,300 charge was quoted. A member of our support team will call you to better understand the situation and work toward a quick resolution. If you have any questions, please email us directly at customerfeedback@fluidra.com. Thank you, Your Polaris Team
LOVED THE PRODUCT, NOT AT ALL PLEASED WITH CUSTOMER SERVICE I purchased the Polaris VRX iQ+ in June 2023 and expected a premium cleaner at this price point to last several years. Instead, the unit stopped working in August 2025—just two months after the warranty expired. When I took it to Leslie’s Pool Supply for diagnosis, I was told that the motor, gears, electrical cable, and E‑box control unit all needed to be replaced. The repair estimate was $1,281, and a new unit was quoted at $1,798. That means nearly the entire mac... read more
Business response:
We are sorry you had such a frustrating experience, Jimmy. Please email us at customerfeedback@fluidra.com and provide us with your address so we can look up your account. We will work to find a swift solution. All the best, Your Polaris Team
I purchased your product and it did not work.I returned to the place of purchase and they contacted your support team to figure out why it was not working.A week and half later they replaced parts on a brand new machine. I requested a new replacement and was told that your company would not do that.I would think that your company would be interested in why a new product was nonfunctional.It is hard to recommended your product or company to anyone else.Maybe QC dept. needs more supervision
Business response:
We are very sorry you've had such a frustrating experience, David. We have sent you a replacement cleaner and sent an email from customerfeedback@fluidra.com with the order details. Your trust and satisfaction are important to us. Please let us know if there is anything else we can do to help. All the best, Your Polaris Team
This is my 4th Polaris and every 2 years when the warranty expires, I end up having to replace with a brand new one because to fix it, cost more than the unit itself. The last Polaris, we got lucky and the warranty was actually 3 years and we were able to get a new free replacement Polaris. Not that I’m a big fan of Polaris but I have yet to find an equivalent that will clean my pool. I just wish Polaris pool bots would last longer.
Business response:
Hi Michael, Thank you for being a loyal Polaris customer. We are sorry your previous cleaners have had issues outside of warranty, and understand your frustration. If you have any issues and you're near the warranty expiration, please contact us directly so we can help. You can email us at customerfeedback@fluidra.com or call (800) 822-7933. All the best, Your Polaris Team
Frequently asked questions about Polaris VRX iQ+
How is Polaris VRX iQ+ rated?
Polaris VRX iQ+ has a 4.3 star rating with 1,177 reviews.
When is Polaris VRX iQ+ open?
Polaris VRX iQ+ is open now. It will close at 6:00 p.m.