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Polaris VRX iQ+
About this business
Error code 10 after less than 2 years. I need a new cord. Cord was ordered on 7/15 but still have not received it. (Ordered by Leslie’s pool supplies in St Petersburg, FL.)
Business response:
Hi Anthony, We are so sorry you are having issues with your VRX iQ+. We are going to email you with the status of the cord ordered by Leslie’s and work to find a swift solution. Thank you, Your Polaris Team
Bought it and it immediately and consistently loses connection with an error code 10. I’ve brought it in to Leslie’s for warranty repair and am still waiting for the parts to arrive. But a brand new product should not immediately have issues. I wouldn’t purchase it again and I’ll not recommend it to anyone I know.
Business response:
Hi Andrew, We are so sorry about your extremely frustrating experience. We agree that you shouldn’t have immediate issues with your cleaner and want to help. Please respond to this email and provide us with your address so we can look up your account. We will work to find a swift solution. Thank you, Your Polaris Team
Not as advertised.
Business response:
Hi Ed, We are so sorry to hear your cleaner is not performing as advertised. Please email us at customerfeedback@fluidra.com and provide us with some more detailed information so we can help you. Thank you, Your Polaris Team
They tell you you'll get a Mail-In Rebate, you fill it out online, send an image of your receipt and the UPC code or something from the enclosed card ~ long story short, no rebate.
Business response:
Hi Thomas, Please allow 6 to 8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Thank you, Your Polaris Team
Has not worked since purchased. Error 10. Taking back to the repair shop for the second time today.
Business response:
Hello Eric, Our apologies that your VRX iQ+ has not been working for you. Taking it to a Polaris service center for diagnostic testing is the perfect thing to do. Your cleaner is warranted and will be repaired or replaced. Product quality and customer satisfaction are top priorities to us. Please let us know if we can assist further. We're at (800) 822-7933 or productsupport@fluidra.com. All the best, Your Polaris Team
Purchased this robot 2 days ago. I’m not happy with the suction pressure. It doesn’t pick up the fine debris. I would have thought that 1,500 dollars for this robot would be a good idea. 🥺 not satisfied with my purchase.
Business response:
Hi Ivette, We’re sorry your cleaner isn’t picking up fine debris, and think your pool might benefit from using a fine filter canister in your cleaner. We would like to help you place an order for a fine filter canister. Please respond to this email with your address and date of purchase so we can assist. Hopefully, this helps significantly with the performance of your cleaner. All the best, Your Polaris Team
No option for hidden network, such a basic step in computer security.
The app experience with an Android device was terrible. I was not able to connect the robot to WiFi.
Business response:
Hi Jasuwha, We're sorry for your poor experience with connecting your Polaris VRX iQ+. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot to get your robot connected. You can also find connectivity tips online at www.iaqualink.com/en/support. Thank you for letting us know, and we look forward to assisting you. All the best, Your Polaris Team
It only works about 5 minutes, then has to be reset. This is right out of the box. The short path it scrubbed looks great, but I can't be ther every 5 minutes to reset it. Tech assistance said to take it back to Leslie's. Leslie's said they do not have a way to diagnose it or or any replacement parts. So brand new, and it probably wont be ready this season.
Business response:
Hi Paul, We are so sorry your cleaner isn’t working properly and can imagine how frustrating this must be. Please send us an email at customerfeedback@fluidra.com so we can help you with a swift solution. Please include your address and date of purchase. Thank you, Your Polaris Team
Frequently asked questions about Polaris VRX iQ+
How is Polaris VRX iQ+ rated?
Polaris VRX iQ+ has a 4.3 star rating with 1,111 reviews.
When is Polaris VRX iQ+ open?
Polaris VRX iQ+ is closed now. It will open tomorrow at 9:00 a.m.