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Polaris VRX iQ+
About this business
I now have two units of these as the first one lasted only 13 months when the right steering motor went out. Yes, it under warranty, but the 1st unit has been at a certified repair shop for more than a month and I still don’t have it back. The pool cleaning still has to be done daily and that caused me to buy the second unit.
Business response:
Thank you for taking the time to share your experience with us, Kenneth. We are so sorry you had to purchase a second unit since your original one was in the repair shop. Please let us know if there is anything we can do to help with your current situation. You can reach our support team at (800) 822-7933. Sincerely, Your Polaris Team
I purchased my first Polaris VRX IQ+ on 8/9/2020. It worked OK but not great. It wouldn't pick up the fine sand. I found out that Polaris has 3 different filters for this cleaner. So I had to purchase the Ultra Fine filter for about $85.00. That worked great, the filter picked up all the fine sand. It was working great until July 2022 when I started getting error codes 2, 3, 11. I took the cleaner back to Leslie's Pool Supply for warranty repairs. They repaired it in about 1 week. It was working well until December ... read more
Business response:
We are so sorry to hear that you’ve had a negative experience, Don. We take customer satisfaction seriously and want to help. We will have a member of our rebates team reach out to you to assist with the mix-up over the rebate. Most likely, you got an automated response because you submitted the rebate request after the deadline. We will work with you to get your rebate processed. If you need any additional help, please call us at (800) 822-7933 or email customerfeedback@fluidra.com. Thank you, Your Polaris Team
Used it once perfectly. Tried to use it the second time and got Err 10. Had to take it in for repair. Not at all pleased with it.
Business response:
Hi Karen, We are so sorry you’re having an issue with your new cleaner and want to help. Please let us know if you’ve had your cleaner repaired yet and what the status is. You can respond to this email with an update. We will work to find a swift solution. We value you as a customer and apologize for the understandable frustration this has caused. All the best, Your Polaris Team
My machine is not even 3 years old, yet it has completely stopped working. Leslie's has tried to repair it to no avail. It was a complete waste of money and I'll never trust any Polaris product again.
Business response:
We are so sorry you’ve had such a difficult experience, Lisa, and want to help. Please respond to this email and provide us with a few more details including your address, date of purchase, and serial number so we can look up your account. Thank you, Your Polaris Team
I bought this pool cleaner in June of 2020. At first, I absolutely loved it! However in the short time I've had it, it has been repaired twice. Last week, it stopped working again, so I took it to Leslie Pools to have it diagnosed. I found out the motor was bad, among other things totaling a $1000 in repairs. Considering I paid over $1700 for the pool sweep, I feel it should last longer than two and a half years. Very disappointed in this pool sweep. Buyer beware.
Business response:
We are so sorry you’ve had a disappointing experience, Amy. We take customer satisfaction very seriously and want you to be satisfied with your cleaner. If you run into any issues in the future, please email us directly at customerfeedback@fluidra.com so we can do our best to help you. All the best, Your Polaris Team
Worked great the first time, second time displayed an error code and is now being repaired. Would have thought a $1500.00 machine would work a little better than just 1 time out of the box. Needless to say, disappointed so far.
Business response:
We are so sorry, Paul. We completely understand your disappointment and want to help. Please respond to this email and provide us with your address and date of purchase so we can look up your account. We will work to find a swift solution. Thank you, Your Polaris Team
Constant error 4 after 10 minute max run time. Leslie's Pools won't honor the return after a week of constant failures with this overpriced junk.
Business response:
Hi Alex, we are so sorry you’ve had such a negative experience and want to help. Please email us at customerfeedback@fluidra.com and include your address and date of purchase so we can look up your account. We can continue the conversation via email and work to find a swift solution. Thank you, Your Polaris Team
Constant ER10 errors since the 3rd use. It gets an ER10 after going for 3-40 minutes. 40 minutes is the longest it has ran since the 3rd attempt. Multiple attempts to have pool store correct/service/repair and now I dropping it off again for another try. The pool store is a 30min drive from my house so hours have been lost going back and forth. For $1500 I would think it would work more than twice.
Business response:
Hi Christopher, We are terribly sorry for your frustrating experience and want to help. Please email us at customerfeedback@fluidra.com and provide us with your address, date of purchase, and serial number. We want you to have a working cleaner ASAP and will do everything we can to find a swift solution. Best, Your Polaris Team
How does it clean the pool waterline? I have the VRXiq+ and says it cleans waterline but have not seen it float to do that. None of the YouTube videos I watched actually show it cleaning waterline. Please help.
Business response:
Hi Yve, Please give our technical support team a call so we can help troubleshoot. You can reach us at (800) 822-7933. We suspect you are referring to the pool floating to the surface and cleaning the pool by moving along the surface, which it does not do. It climbs the pool walls and cleans the waterline on the pool wall. We want to make sure we understand your situation and get you the help you need. Thank you, Your Polaris Team
Frequently asked questions about Polaris VRX iQ+
How is Polaris VRX iQ+ rated?
Polaris VRX iQ+ has a 4.3 star rating with 1,128 reviews.
When is Polaris VRX iQ+ open?
Polaris VRX iQ+ is closed now. It will open at 9:00 a.m.