This profile has been claimed by the business owner or representative.
Polaris VRX iQ+
About this business
I purchased my Polaris VRX iQ+ on Aug 9, 2020. The first thing I did was to purchase the ultra fine filter because the filter that came with it left more dirt in the pool than it picked up. The ultra fine filter is great and the cleaner was been working great until yesterday. I'm getting error code 11 and error code 2. I've disconnected power for a few minutes and turned all wheels 1/4 turn several times in both directions and checked for corrosion on the plug that goes to the cleaner head and found none. When I plug th... read more
Business response:
Hello D, We're happy to hear that your Polaris VRX iQ+ has been working well for you, and we're sorry to hear that it now is displaying error codes. Please take your cleaner to your Polaris dealer, as they will need to connect it to a diagnostic box to determine the cause of the error. You can find an authorized dealer near you at https://www.fluidrausa.com/en/dealer-locator. We hope this helps, and we wish you a fantastic swim season! Your Polaris Team
Machine will turn off as soon as it hit the bottom of pool.
Business response:
Hi Sharon, We are so sorry to hear your cleaner isn’t functioning properly. We would like to better understand your situation and get you some help. Have you brought the cleaner to a pool professional to run a diagnostic test? Has the cleaner ever worked normally? Is the pool exceptionally cold? Please email us at customerfeedback@fluidra.com and provide any other pertinent details so we can assist you. Thank you, Your Polaris Team
Often doesn’t work on remote mode. Also doesn’t get Cabo shelf. While the iq system is mapping the pool… it would be good to see a visual layout of your pool on the app so user can see that it has actually mapped out the pool
Business response:
Hi Heman, Thank you for sharing your feedback with us. We will take your comments into consideration for future product developments. We would like to help you with the issue of the cleaner not always working on remote mode. If your internet speed and settings are correct, then you may need the over-the-air firmware update. You can also call our support team so we can walk you through some other troubleshooting tips and help find a solution. You can reach us at (800) 822-7933. All the best, Your Polaris Team
Bought it from Leslie's new. Went about set-up systematically. App kept disconnecting for remote use. It doesn't sign me out, it just won't respond. So if I sign out and sign back in (pain in the ass), then it works until next time it doesn't. Canister status shows FULL at the end of every cycle. You can run it in clean pool. End of cycle, shows full. I don't think there is even a sensor in the thing. I finally resorted to calling 'support'. On hold forever...says to hold your place 'in line', leave phone number (60 minute w... read more
Business response:
Hi Larry, We apologize for your experience with the Polaris VRX iQ+ cleaner and the iAquaLink app. Product quality and customer satisfaction are top priorities to us. We want to help. It sounds as though the suction motor is working harder than it should, which would give the "full" alert; you are correct that there is not a sensor that measures the debris canister's fullness level, and since you've had that alert on two different cleaners, there's something happening other than an issue with the cleaner's motor. (Leslie'... read more
I bought the Polaris VRXiQ+ because of fine dirt accumulating in my pool. I have an irregular shaped pool, so I was excited about having a pool bot do the work for me. The Polaris certainly works better than my old 280, but it does have theses issues that, although promoted in their marketing materials, are not accurate: 1. The Polaris will NOT climb and clean the steps, as advertised 2. The SMART feature, used to learn how to best clean the pool, misses many corners. Therefore, you will have to manually brush these areas... read more
Business response:
Hi Randel, We greatly appreciate your detailed and honest review. We are so sorry your VRX iQ+ is not performing as expected and want to help. Please call our technical support team to help troubleshoot the issues you’re having. We want you to be completely satisfied with your purchase. You can reach us at (800) 822-7933. We also wonder if you would benefit from a fine filter canister to help capture the smaller particles in your pool. If you are interested in a fine filter canister, please respond to this email and... read more
Hi.. I purchased my vrx cleaner from a leslie's pool supplies near my home. I have had issues since day 1. I continuously get error code 8 and 9 and the cleaner turns off. My only means of using this piece of faulty equipment is to manually use the remote which defeats the purpose of having an automated cleaner. Leslie's took it back and ran diagnostics and their polaris rep sent a new power unit, which i installed and continued to have the same issue. I have been troubleshooting with Leslie's to no avail.. I would love... read more
Business response:
Hi Mike, We are glad you connected with us and we’re sorry you’ve had so many issues. Please email us at customerfeedback@fluidra.com and provide us with your address, phone number, and date of purchase. We’ll have someone from technical support reach out to you and get you some help. Thank you, Your Polaris Team
One week after I bought it it broke took it back twice to tell me they have to change motor pay 1,700.00 for it now I’m waiting for them to get what ever parts they need no I’m not happy!!!!!!!
Business response:
Hi Rosa, We are so sorry and understand why you would be unhappy. We want to help rectify the situation. Please email us at customerfeedback@fluidra.com and let us know which store you purchased your cleaner from, your address and date of purchase. We will do everything we can to get you some support. Thank you, Your Polaris Team
At first it would only pick up large pieces Order a new basket for finer dirt now it does a better job
Business response:
Hi Kevin, Thank you for taking the time to leave a review! We’re glad you found the fine filter canister to be a good solution for the fine debris in your pool. Please let us know if there’s anything we can do to improve your experience. Enjoy your swim time! Your Polaris Team
Never received my rebate!
Business response:
Hi Terry, We’re sorry you haven’t received your rebate and appreciate your patience. Please allow 6 to 8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Thank you, Your Polaris Team
Frequently asked questions about Polaris VRX iQ+
How is Polaris VRX iQ+ rated?
Polaris VRX iQ+ has a 4.3 star rating with 1,111 reviews.
When is Polaris VRX iQ+ open?
Polaris VRX iQ+ is closed now. It will open at 9:00 a.m.