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Polaris VRX iQ+
About this business
Diced within 6 weeks
Business response:
Hi Joseph, We are so sorry your cleaner died so soon after purchase and want to help. Please respond to this email and let us know if you’re having your cleaner repaired and what the status is. We want to make sure you have a working unit. Thank you, Your Polaris Team
Excellent customer service! I will always buy Polaris products moving forward.
Business response:
Thank you for your kind words and for choosing Polaris, Anthony! We appreciate you and hope you enjoy your pool time. Happy swimming! Your Polaris Team
It does not pick up enough dirt out of the pool. I run it extra to get it to clean the pool properly.
Business response:
We are sorry to hear your cleaner isn’t performing as expected, Traci. We think your pool could benefit from using a fine filter canister to pick up the finer debris that’s being left behind. Please email us at customerfeedback@fluidra.com and provide us with your address and date of purchase so we can help order a fine filter canister. Thank you, Your Polaris Team
smart feature is anything but. It will clean the same spot 10 times and totally miss others. The only way I can get my pool clean is to bump the time up to the max and run it a couple of times. Tell it to clean the sides and it spends most of time vacuuming the floor. Doesn't climb to the water edge very often. Usually goes a ft or 2 up the side and then reverses. Suspect it doesn't have enough suction.
Business response:
Hi Gary, We are so sorry to hear your cleaner isn’t performing satisfactorily and want to help. We recommend calling our technical support team so we can troubleshoot and get your cleaner working optimally. You can reach us at (800) 822-7933. Thank you, Your Polaris Team
Error code 10 after less than 2 years. I need a new cord. Cord was ordered on 7/15 but still have not received it. (Ordered by Leslie’s pool supplies in St Petersburg, FL.)
Business response:
Hi Anthony, We are so sorry you are having issues with your VRX iQ+. We are going to email you with the status of the cord ordered by Leslie’s and work to find a swift solution. Thank you, Your Polaris Team
Bought it and it immediately and consistently loses connection with an error code 10. I’ve brought it in to Leslie’s for warranty repair and am still waiting for the parts to arrive. But a brand new product should not immediately have issues. I wouldn’t purchase it again and I’ll not recommend it to anyone I know.
Business response:
Hi Andrew, We are so sorry about your extremely frustrating experience. We agree that you shouldn’t have immediate issues with your cleaner and want to help. Please respond to this email and provide us with your address so we can look up your account. We will work to find a swift solution. Thank you, Your Polaris Team
Not as advertised.
Business response:
Hi Ed, We are so sorry to hear your cleaner is not performing as advertised. Please email us at customerfeedback@fluidra.com and provide us with some more detailed information so we can help you. Thank you, Your Polaris Team
They tell you you'll get a Mail-In Rebate, you fill it out online, send an image of your receipt and the UPC code or something from the enclosed card ~ long story short, no rebate.
Business response:
Hi Thomas, Please allow 6 to 8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Thank you, Your Polaris Team
Has not worked since purchased. Error 10. Taking back to the repair shop for the second time today.
Business response:
Hello Eric, Our apologies that your VRX iQ+ has not been working for you. Taking it to a Polaris service center for diagnostic testing is the perfect thing to do. Your cleaner is warranted and will be repaired or replaced. Product quality and customer satisfaction are top priorities to us. Please let us know if we can assist further. We're at (800) 822-7933 or productsupport@fluidra.com. All the best, Your Polaris Team
Frequently asked questions about Polaris VRX iQ+
How is Polaris VRX iQ+ rated?
Polaris VRX iQ+ has a 4.3 star rating with 1,128 reviews.
When is Polaris VRX iQ+ open?
Polaris VRX iQ+ is closed now. It will open at 9:00 a.m.