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Polaris VRX iQ+
About this business
I bought this pool cleaner in June of 2020. At first, I absolutely loved it! However in the short time I've had it, it has been repaired twice. Last week, it stopped working again, so I took it to Leslie Pools to have it diagnosed. I found out the motor was bad, among other things totaling a $1000 in repairs. Considering I paid over $1700 for the pool sweep, I feel it should last longer than two and a half years. Very disappointed in this pool sweep. Buyer beware.
Business response:
We are so sorry you’ve had a disappointing experience, Amy. We take customer satisfaction very seriously and want you to be satisfied with your cleaner. If you run into any issues in the future, please email us directly at customerfeedback@fluidra.com so we can do our best to help you. All the best, Your Polaris Team
Worked great the first time, second time displayed an error code and is now being repaired. Would have thought a $1500.00 machine would work a little better than just 1 time out of the box. Needless to say, disappointed so far.
Business response:
We are so sorry, Paul. We completely understand your disappointment and want to help. Please respond to this email and provide us with your address and date of purchase so we can look up your account. We will work to find a swift solution. Thank you, Your Polaris Team
Constant error 4 after 10 minute max run time. Leslie's Pools won't honor the return after a week of constant failures with this overpriced junk.
Business response:
Hi Alex, we are so sorry you’ve had such a negative experience and want to help. Please email us at customerfeedback@fluidra.com and include your address and date of purchase so we can look up your account. We can continue the conversation via email and work to find a swift solution. Thank you, Your Polaris Team
Constant ER10 errors since the 3rd use. It gets an ER10 after going for 3-40 minutes. 40 minutes is the longest it has ran since the 3rd attempt. Multiple attempts to have pool store correct/service/repair and now I dropping it off again for another try. The pool store is a 30min drive from my house so hours have been lost going back and forth. For $1500 I would think it would work more than twice.
Business response:
Hi Christopher, We are terribly sorry for your frustrating experience and want to help. Please email us at customerfeedback@fluidra.com and provide us with your address, date of purchase, and serial number. We want you to have a working cleaner ASAP and will do everything we can to find a swift solution. Best, Your Polaris Team
How does it clean the pool waterline? I have the VRXiq+ and says it cleans waterline but have not seen it float to do that. None of the YouTube videos I watched actually show it cleaning waterline. Please help.
Business response:
Hi Yve, Please give our technical support team a call so we can help troubleshoot. You can reach us at (800) 822-7933. We suspect you are referring to the pool floating to the surface and cleaning the pool by moving along the surface, which it does not do. It climbs the pool walls and cleans the waterline on the pool wall. We want to make sure we understand your situation and get you the help you need. Thank you, Your Polaris Team
Diced within 6 weeks
Business response:
Hi Joseph, We are so sorry your cleaner died so soon after purchase and want to help. Please respond to this email and let us know if you’re having your cleaner repaired and what the status is. We want to make sure you have a working unit. Thank you, Your Polaris Team
Excellent customer service! I will always buy Polaris products moving forward.
Business response:
Thank you for your kind words and for choosing Polaris, Anthony! We appreciate you and hope you enjoy your pool time. Happy swimming! Your Polaris Team
It does not pick up enough dirt out of the pool. I run it extra to get it to clean the pool properly.
Business response:
We are sorry to hear your cleaner isn’t performing as expected, Traci. We think your pool could benefit from using a fine filter canister to pick up the finer debris that’s being left behind. Please email us at customerfeedback@fluidra.com and provide us with your address and date of purchase so we can help order a fine filter canister. Thank you, Your Polaris Team
smart feature is anything but. It will clean the same spot 10 times and totally miss others. The only way I can get my pool clean is to bump the time up to the max and run it a couple of times. Tell it to clean the sides and it spends most of time vacuuming the floor. Doesn't climb to the water edge very often. Usually goes a ft or 2 up the side and then reverses. Suspect it doesn't have enough suction.
Business response:
Hi Gary, We are so sorry to hear your cleaner isn’t performing satisfactorily and want to help. We recommend calling our technical support team so we can troubleshoot and get your cleaner working optimally. You can reach us at (800) 822-7933. Thank you, Your Polaris Team
Frequently asked questions about Polaris VRX iQ+
How is Polaris VRX iQ+ rated?
Polaris VRX iQ+ has a 4.3 star rating with 1,111 reviews.
When is Polaris VRX iQ+ open?
Polaris VRX iQ+ is closed now. It will open tomorrow at 9:00 a.m.