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Polaris VRX iQ+
About this business
If you have any warranty questions, they will NOT get back to you. You will get constant generic email replies that say we'll get back to you in 48 hours but they will not. I emailed them 6 times with zero responses. Then calling is even worse. Their message is always, "the have heavy call volumes" to call back during business hours but won't even tell you their business hours. No matter when you call, you're on hold until they automatically hang up on you to then say, "call back during regular business hours". I can h... read more
Business response:
Hello Brian, We appreciate your patience and understanding as we do our best to handle each customer with care. You are important to us and we apologize for the wait you are experiencing as we serve customers across the country. Typically, in the summer months, our call volume increases, leading to longer wait times. We understand the importance of ensuring your equipment is functioning properly, especially during summer. Our business hours are 9:00am–4:00pm your local time. If you left a callback number, someone will de... read more
I bought this pool cleaner last summer. It worked for about 2 months then stopped working and was giving error code 10. I called Leslie’s to see if I could return it, they told me I couldn’t, but they could fix it. So I took it back to Leslie’s where I bought it for them to fix it. They had it for a couple days and called for me to pick it up. They said it was fine and worked perfectly for them and said it probably wasn’t working because my pool water might be under 70 degrees. Lol. I have a heated pool so that isn’t the ... read more
Business response:
We are so sorry you've had such a frustrating and difficult experience, Mike. We want to help! Please email us at customerfeedback@fluidra.com and provide us with your address and date of purchase so we can look up your account and check on your warranty status. We will work to find a swift solution. Thank you, Your Polaris Team
1. Could not get my refund of $50. Your program would only let me register. 2. Trying to clean algae. It just stirs the stuff around. 3. Does not scrub the walls . A $100.00 creeping crawler works 100% better.
Business response:
Hi Michael, We apologize for any rebate confusion, our system is not set up to calculate the discount prices during scheduled Polaris Day events. We manually verify each submission for the rebate and approve it accordingly. Please allow approximately 4-6 for our verification process to review your submission. You may use your claim # 396934 for status updates via our website - https://www.fluidrausa.com/en/support/rebate-support For the algae and wall climbing issues, we recommend checking the pH in your pool. When alga... read more
Thing never worked. Constant errors. In the shop more than we had it. Never received rebate. Was told that I would have 3 year warranty but only have 2. Waste of money and more importantly time and will let anyone that asks know that this product and brand is not the way to go! So very disappointed!!!
Business response:
We are so sorry to hear you've had such a negative experience, Carolyn. Please respond to this email and include your address and date of purchase so we can look up your account and help you. Thank you, Your Polaris Team
Our older version climbed stairs this one can’t. The filter container needs emptied light comes on when it is essentially empty except for a little bit of sand making the indicator pointless. For the $$ this is disappointing.
Business response:
Hi Kenneth, We are sorry your cleaner isn’t taking care of your steps. Robotic cleaners have a difficult time with steps and benches, as they can’t tell if it’s the top of the pool. We recommend regular brushing of the steps, and once the debris is dislodged, the cleaner can take care of it at the bottom or sides of the pool. We also recommend rinsing the canister after every cycle and using mild soap and a soft brush to dislodge any microscopic debris that may be impeding flow. If you continue to have issues, please c... read more
Well just purchased the fairly expensive Polaris VRX IQ+.. The box was delivered torn, but unit seemed to be fine. Assembled and after 15-20 minutes I get the ERROR10.. Tried everything that Polaris recommends and nothing. Seems to be when I give the cord a couple of light tugs the issue goes away for another 15 to 20 minutes. To say the least it pretty much stinks, and have determined that the cable must be defective, It does look like it is pinched in the swivel. I purchased at IN THE SWIM, they are reviewing whether I... read more
Business response:
Hi Anthony, We are glad you emailed us and shared that In the Swim is taking care of you with a replacement cleaner. We are so sorry you've had such a frustrating experience and appreciate your patience. Your trust and satisfaction are our top priorities. All the best, Your Polaris Team
From the first time I used I get ERROR 10. Constantly shutting off every 15 minutes. It did this out of the box. If it did not have this design flaw it would be good.
Business response:
We are sorry you're getting an error code so soon after purchase, Anthony. We recommend taking your cleaner to a local warranty center for a diagnostic review. You can find a local center using our dealer locator - https://locator.fluidrausa.com/en If you need further assistance, please call our support team at (800) 822-7933. Thank you, Your Polaris Team
Pool has triangles and squares dirt spots that it won’t clean even after multiple pool scan clean modes and cord is constantly tangled up. It sucks
Business response:
We are so sorry your cleaner isn't performing as expected, Bruce. Here are some suggestions to improve the cord tangling issue (which will hopefully help with the pool coverage too): 1) Remove the cleaner from the pool and lay the cable across the pool deck to relieve coiled memory. 2) Allow the cleaner cable to enter the pool at the center of the length of the pool 3) Only use enough cable to reach the farthest point from the cable entry location 4) Gently toss the necessary cable across the pool water for even distributio... read more
Don’t think it’s your problem but continue to have the Bluetooth disconnect and have to reboot it with my phone. My WiFi needs improvement.
Business response:
We're sorry for your poor experience with connectivity in the app, John. Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot your specific setup. You can also find connectivity tips online at www.iaqualink.com/en/support [iaqualink.com]. Thank you, Your Polaris Team
Frequently asked questions about Polaris VRX iQ+
How is Polaris VRX iQ+ rated?
Polaris VRX iQ+ has a 4.3 star rating with 1,128 reviews.
When is Polaris VRX iQ+ open?
Polaris VRX iQ+ is closed now. It will open at 9:00 a.m.