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Polaris VRX iQ+
About this business
Purchased this robot 2 days ago. I’m not happy with the suction pressure. It doesn’t pick up the fine debris. I would have thought that 1,500 dollars for this robot would be a good idea. 🥺 not satisfied with my purchase.
Business response:
Hi Ivette, We’re sorry your cleaner isn’t picking up fine debris, and think your pool might benefit from using a fine filter canister in your cleaner. We would like to help you place an order for a fine filter canister. Please respond to this email with your address and date of purchase so we can assist. Hopefully, this helps significantly with the performance of your cleaner. All the best, Your Polaris Team
No option for hidden network, such a basic step in computer security.
The app experience with an Android device was terrible. I was not able to connect the robot to WiFi.
Business response:
Hi Jasuwha, We're sorry for your poor experience with connecting your Polaris VRX iQ+. We can help! Please contact us at (800) 822-7933 or iaqualinkfeedback@fluidra.com so we can troubleshoot to get your robot connected. You can also find connectivity tips online at www.iaqualink.com/en/support. Thank you for letting us know, and we look forward to assisting you. All the best, Your Polaris Team
It only works about 5 minutes, then has to be reset. This is right out of the box. The short path it scrubbed looks great, but I can't be ther every 5 minutes to reset it. Tech assistance said to take it back to Leslie's. Leslie's said they do not have a way to diagnose it or or any replacement parts. So brand new, and it probably wont be ready this season.
Business response:
Hi Paul, We are so sorry your cleaner isn’t working properly and can imagine how frustrating this must be. Please send us an email at customerfeedback@fluidra.com so we can help you with a swift solution. Please include your address and date of purchase. Thank you, Your Polaris Team
I purchased my Polaris VRX iQ+ on Aug 9, 2020. The first thing I did was to purchase the ultra fine filter because the filter that came with it left more dirt in the pool than it picked up. The ultra fine filter is great and the cleaner was been working great until yesterday. I'm getting error code 11 and error code 2. I've disconnected power for a few minutes and turned all wheels 1/4 turn several times in both directions and checked for corrosion on the plug that goes to the cleaner head and found none. When I plug th... read more
Business response:
Hello D, We're happy to hear that your Polaris VRX iQ+ has been working well for you, and we're sorry to hear that it now is displaying error codes. Please take your cleaner to your Polaris dealer, as they will need to connect it to a diagnostic box to determine the cause of the error. You can find an authorized dealer near you at https://www.fluidrausa.com/en/dealer-locator. We hope this helps, and we wish you a fantastic swim season! Your Polaris Team
Machine will turn off as soon as it hit the bottom of pool.
Business response:
Hi Sharon, We are so sorry to hear your cleaner isn’t functioning properly. We would like to better understand your situation and get you some help. Have you brought the cleaner to a pool professional to run a diagnostic test? Has the cleaner ever worked normally? Is the pool exceptionally cold? Please email us at customerfeedback@fluidra.com and provide any other pertinent details so we can assist you. Thank you, Your Polaris Team
Often doesn’t work on remote mode. Also doesn’t get Cabo shelf. While the iq system is mapping the pool… it would be good to see a visual layout of your pool on the app so user can see that it has actually mapped out the pool
Business response:
Hi Heman, Thank you for sharing your feedback with us. We will take your comments into consideration for future product developments. We would like to help you with the issue of the cleaner not always working on remote mode. If your internet speed and settings are correct, then you may need the over-the-air firmware update. You can also call our support team so we can walk you through some other troubleshooting tips and help find a solution. You can reach us at (800) 822-7933. All the best, Your Polaris Team
Bought it from Leslie's new. Went about set-up systematically. App kept disconnecting for remote use. It doesn't sign me out, it just won't respond. So if I sign out and sign back in (pain in the ass), then it works until next time it doesn't. Canister status shows FULL at the end of every cycle. You can run it in clean pool. End of cycle, shows full. I don't think there is even a sensor in the thing. I finally resorted to calling 'support'. On hold forever...says to hold your place 'in line', leave phone number (60 minute w... read more
Business response:
Hi Larry, We apologize for your experience with the Polaris VRX iQ+ cleaner and the iAquaLink app. Product quality and customer satisfaction are top priorities to us. We want to help. It sounds as though the suction motor is working harder than it should, which would give the "full" alert; you are correct that there is not a sensor that measures the debris canister's fullness level, and since you've had that alert on two different cleaners, there's something happening other than an issue with the cleaner's motor. (Leslie'... read more
I bought the Polaris VRXiQ+ because of fine dirt accumulating in my pool. I have an irregular shaped pool, so I was excited about having a pool bot do the work for me. The Polaris certainly works better than my old 280, but it does have theses issues that, although promoted in their marketing materials, are not accurate: 1. The Polaris will NOT climb and clean the steps, as advertised 2. The SMART feature, used to learn how to best clean the pool, misses many corners. Therefore, you will have to manually brush these areas... read more
Business response:
Hi Randel, We greatly appreciate your detailed and honest review. We are so sorry your VRX iQ+ is not performing as expected and want to help. Please call our technical support team to help troubleshoot the issues you’re having. We want you to be completely satisfied with your purchase. You can reach us at (800) 822-7933. We also wonder if you would benefit from a fine filter canister to help capture the smaller particles in your pool. If you are interested in a fine filter canister, please respond to this email and... read more
Frequently asked questions about Polaris VRX iQ+
How is Polaris VRX iQ+ rated?
Polaris VRX iQ+ has a 4.3 star rating with 1,128 reviews.
When is Polaris VRX iQ+ open?
Polaris VRX iQ+ is closed now. It will open at 9:00 a.m.