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Polaris VRX iQ+
About this business
Not at all happy with the pump/pressure vacuum that came with the pool, I was hopeful for a robot. The VRX-IQ+ was the first model I really investigated even though it was priced at the top of the market. I read many reviews and comparisons, but it was difficult to determine what was non biased. I made the decision to go with this model finally and while at my local store, I asked the employee/repair tech - and this was recommended. I was told it would map the pool and that pushed me into the purchase even though I was pro... read more
Business response:
We greatly appreciate your detailed and helpful review, Dan. Thank you for taking the time to share your experience with us. A suggestion that will improve pool coverage is to ensure the cleaner cable is entering the pool at the center of the length of the pool and that only the required amount of cable is allowed into the pool. Essentially, you should only allow enough cable into the pool to cover the furthest point from the cable entry location in the pool. When positioned centrally along the pool, the robot will clean w... read more
Not good. Truthfully not blown away by the most expensive & “smartest” robot pool cleaner on the market. Integration with Siri Shortcuts to assist with more advance scheduling would be helpful. The current in-app scheduling feature is useless. For example, I’m limited to scheduling a single cleaning once a day. I have a tree above my pool and debris drops in the pool every 20 seconds. My iAquaLink system integrates with Siri Shortcuts already.
Business response:
We are so sorry to hear this, Derreck. We greatly appreciate you sharing your feedback and will take your comments into consideration for future product developments. If you need further support or assistance, please contact our technical support team at (800) 822-7933. Thank you, Your Polaris Team
We bought and then shortly after that returned our Polaris VRX iQ+. In our experience, it did not crawl up the walls, would not go on to the swim platform, and would not recall when prompted....
Business response:
Hi Jeannine, We are sorry for your poor experience with the VRX iQ+. We wish we'd had the chance to work with you to resolve the issue. If there’s anything we can help you with in the future, please let us know. Best of luck to you! Your Polaris Team
After nine months of owning this thing, it broke down. Leslie's contacted Polaris and six weeks later no one can tell us anything. They've had our practically brand new pool cleaner for SIX weeks with no solution yet. We owned the previous model of this same cleaner before we bought the VRX iQ and it broke down after less than two years. These robot cleaners should not cost this much if they're going to break down constantly. It's cheaper to just hire a regular pool cleaning company. Still waiting to hear back from Polaris .... read more
Business response:
Hi Mark, We are so sorry to hear you’ve had such a frustrating experience and we want to help. Please email us at customerfeedback@fluidra.com and let us know which Leslie’s store you are working with, what the issue is, and include your address so we can look you up in our system. We hope to help you find a quick solution and appreciate your patience. Thank you, Your Polaris Team
We purchased this vacuum at the end of February 2021. Since then it has been in Leslie’s twice for repair. Right now we’re on our second visit to get it repaired and it’s been in for about a week. For whatever reason we keep getting a communication error. After tax we paid about $1700 for this so hopefully we can get what we paid for soon.
Business response:
Hi Michael, We are glad you reached out and apologize for the number of times you’ve needed to bring your VRX iQ+ in for repair. We want to help. Would you mind sharing more information with us? Please send an email to customerfeedback@fluidra.com with the details of the issues you’ve experienced with your cleaner. We hope to find a satisfactory solution for you soon. Thank you, Your Polaris Team
Not what I expected.
Business response:
Hi Jose, Would you mind sharing with us why your VRX iQ+ wasn’t what you expected? We’d like to help and understand what we can do to assist you. Please email us some details of the issues you are experiencing at customerfeedback@fluidra.com Thank you, Your Polaris Team
bought the polaris for my pool. Registered the product on March 25, 2021. Rebate never came. they said that had emailed me but ive check my email and there is no such thing. I called the latter part of May to ask what happened . Your rep said that they emailed me but i check my emails and spam and there is no such email. she said she was going to process and that it would take 7-10 days. Here i'm calling June 25th and they tell me the same story. that they had emailed me and that they would process and it would take about 5... read more
Business response:
Hi Omar, We apologize for any inconvenience and negative experience you’ve had. Would you please clarify if you talked to a rebate representative on June 25? We want to help and make sure we have the correct details of your situation. We are sorry for the delay and appreciate your patience. Thank you, Your Polaris Team
I paid over $1600 for this cleaner and it only picks up leafs and larger stuff it does nothing to dirt and silt these should come with a finer screen
Business response:
Thanks for choosing the Polaris VRX iQ+, Jose! Your trust and satisfaction are our top priorities. Different pools have different needs. The VRX iQ+ comes with a General Purpose Canister, but you can order a Fine Filter Canister (part number R0517800) or a Ultra Fine Sand/Silt Canister (part number R0535800) to assist with the finer debris in your pool. These are available anywhere you purchase Polaris products, or you can find a dealer near you here: https://www.fluidrausa.com/en/dealer-locator. Enjoy your pool time! ... read more
The unit should not climb the wall then fall to the bottom and start all over again. Waste of time that is. I’m sure it’s possible to put technology into the unit so it will map the entire pool and never repeat the same path. When it passes debris because the exhaust stream is coming out the rear, all it does is stir up debris that needs to be picked up. Very poor in my opinion, and way to expensive for the lack of all above.
Business response:
Hi Chad, Thank you for your feedback! We have a couple tips that can help your robot with climbing the pool walls. Check if: 1. The filter canister is full or dirty. Clean the filter canister, see "Cleaning the Filter Canister" in manual. 2. Sides of pool are slippery or slimy. Although the water seems clear, microscopic algae, invisible to the human eye, are present in the pool. As a result the pool sides become slippery and prevent the cleaner from climbing. Check tires for wear and replace as necessary. Do a shock chlor... read more
Frequently asked questions about Polaris VRX iQ+
How is Polaris VRX iQ+ rated?
Polaris VRX iQ+ has a 4.3 star rating with 1,111 reviews.
When is Polaris VRX iQ+ open?
Polaris VRX iQ+ is closed now. It will open at 9:00 a.m.