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Portobello Place Care Home
- Assisted Living Facilities
- Chesham, ENG
About this business
Location details
Chartridge Ln, Chartridge, Chesham, ENG, HP5 2SH, United Kingdom
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My mother (89 years old) stayed at Portobello Place for 4 weeks for respite care following a hip replacement. She's a very independent lady and was nervous about being looked after. She was nicely surprised! All the staff cared for her in this wonderful place. She says that they treated her more like a "guest" and a "friend" than a "patient" or "resident". The food was five stars. Adventurous and varied (each of her 4 weeks had a different menu every day). The facilities were great too. Her room, lovely lounges, social acti... read more
Business response:
Thank you so much for your wonderful review. It was an absolute pleasure meeting and taking care of mum.
My Grandmother stayed at Portobello Place for 3 weeks of respite care and I cannot recommend it enough. All of the staff I met during her stay were wonderful - caring, respectful and very friendly. Nothing was too much trouble. All of the facilities are incredible, very modern and really well thought. My Grandmother’s room was lovely and overlooked the beautiful courtyard. She had a wonderful stay - thank you to the team who took such great care of her!
Business response:
Thank you so much for the review - it was a pleasure to be able to help and ease the stress for Mum.
Mum has just spent two months at Portobello Place and received excellent respite care. The staff are outstanding and she had the best Christmas ever! The facilities, activities and food are second to none! Portobello truly is a beautiful place and Mum was sad to leave her new friends (staff and residents) behind. I would thoroughly recommend this luxurious care home and I know where I'm going if I ever need looking after!
Business response:
Thank you so much for the review. Your Mum is one special lady and we miss her dearly.
I visited Portobello Place with my dad today to look at it for respite care for him. The facilities are amazing and the staff were so friendly and welcoming, nothing was too much trouble and they went out of their way to give my dad the time and information he needed. Everyone we met had a smile on their faces.
Business response:
It was a pleasure meeting your dad yesterday and we look forward to welcoming him here in the next couple of weeks.
My fiancé and I contacted Portobello Place when searching for suitable end-of-life care for my mum who sadly had acute myeloid leukaemia and Alzheimer's. From the initial inquiry call with them to the final days of my mum's life, the customer service and care standard given to my mum has been faultless. All of the team went over and above their jobs during a very stressful and sad time in our lives, showing warmth and compassion when helping to deliver the level of care we would have wanted to give our mum at home in the fin... read more
Business response:
Thank you very much for your lovely review. It was a privilege to look after your mother during such sensitive times. We will pass your lovely feedback onto the staff team.
Portobello Place has been fantastic with the care of my Nan. She might not be the easiest resident but have been fantastic with her, and continue to help her through rehab and activities. My Nan enjoys the company of the other residents and continues to tell me how amazing the food is. Even through COVID, we were able to safely meet up with her outside, which has been lovely. Everyone one of the staff members are so friendly and can’t do enough for us and her. I can rest easy at night knowing my Nan is in the best care and e... read more
Business response:
Thank you for your lovely feedback! We are very pleased to hear that Nan has a great time at Portobello Place! We ensure that we are going above and beyond to offer our residents a wonderful experience.
My mother spent a very comfortable four weeks residing at Portobello Place for some respite prior to an operation. Her initial worries and concerns soon dissipated after meeting all the kind, caring and concerned staff from the lovely ladies who cleaned her room through to the professional and discreet carers and the genuinely interested managers. Everyone treated her as an individual with her own specific requirements. She soon felt totally at home and although encouraged to join in with activities, she, unfortunately, didn... read more
Business response:
Thank you so much for your kind words - I'm so pleased you were happy with the care and support given to Mum and the family whilst she stayed with us
My father in law came to Portobello Place from hospital where he was recovering from a broken pelvis. He was quite confused and anxious in hospital, but was much better at Portobello Place and settled well. He said himself that the carers looked after him really well and he had no complaints about the carers at all. I think for a relative that is the most important thing to hear. He particularly enjoyed the exercise programme put together for him and he really liked the gym. I have no doubt this helped in his rehab and permi... read more
Business response:
Thank you for the lovely review. So pleased that your father-in-law enjoyed his respite stay with us and that we helped in terms of his rehabilitation back to his home.
Mum and Dad came from their own home for 3 weeks of respite care. Portobello Place were able to accommodate them at very short notice due to the original respite care home being unable to have them. The care and attention they received was excellent and they soon settled into the routine. The staff really seemed to care about my parents and nothing seemed too much to ask. Although my visits were limited due to Covid restrictions, the weather was nice and we had some nice times outside in a courtyard area. Since their great e... read more
Business response:
Thank you so much for the lovely review. I am so pleased that based on their experience with us they have chosen to stay within the Berkley Care Group family closer to their loved ones.
Frequently asked questions about Portobello Place Care Home
How is Portobello Place Care Home rated?
Portobello Place Care Home has a 4.9 star rating with 108 reviews.
When is Portobello Place Care Home open?
Portobello Place Care Home is open now. It is open 24/7.