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Portobello Place Care Home
- Assisted Living Facilities
- Chesham, ENG
About this business
Location details
Chartridge Ln, Chartridge, Chesham, ENG, HP5 2SH, United Kingdom
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This can only be a snapshot rather than a review as I have only spent three weeks here. On arrival I was immediately made to feel welcome, shown to my accommodation, the bistros, lounges and happy areas being picked out. There are plenty of helpful staff to guide if needed and I was given a copy of the weekly calendar with all the daily activities. Between events, there is time to spend in the bistros where there is a supply of good quality food and drinks. Time is passing quickly and I am so pleased that I have become a mem... read more
Business response:
Thank you for your kind words! We're really pleased to hear you received a warm welcome and that you have plenty of options for activities in our weekly planner. We are honoured that you have chosen Portobello Place and have become a part of our family.
Dad seems to have settled into life at Portobello Place remarkably quickly. My brother and I have both noticed a clear improvement in his well-being after only 3 weeks. He has been warmly welcomed into Portobello, as have we! A highlight of his first week was having Sunday lunch with all his close family. The wonderful member of staff who looked after us so royally and we could see the absolute delight on Dad’s face to have us all there. We all loved the experience so thank you so much to the manager for arranging it. Big sh... read more
Business response:
Thank you, Muriel, for the lovely feedback on our home. I am pleased to hear that you and the family enjoyed Dad's first fine dining experience at Portobello Place. I am also glad to hear that Dad has settled well and is enjoying the facilities in our home. All our staff aim to treat not only our residents like royalty but their relatives too. We look forward to hosting you again in the near future.
Great staff and support. Pleasant atmosphere, like a cruise ship, rather than a typical " care home" type. Relaxed feel and kindness. Staff seem to genuinely enjoy their work. Food looks ok and must be hard to cater for sensitive and restricted diets, but may benefit from more "comfort food" options as well as international cuisine. Overall, an excellent experience.
Since my father has been staying at Portobello Place. I can see a great improvement in his health. We looked at a lot of homes and Portobello is one of the best. We are so glad Dad is able to stay here. All the staff without exception are excellent. Food is very good and staff are very friendly. My only grumble is after, 5 pm it's difficult to get into the front door with a wait on occasion.
Business response:
Thank you very much Peter for the wonderful review of our home. We are so pleased to hear that Dad's health has improved since being in our care. It is also lovely that you find our team to be excellent. We are so lucky to have such a wonderful and caring team.
I have been very happy here and felt very safe. My health has improved tremendously and I feel ready to go back to my flat and cope with life there on my own. Many thanks.
Business response:
Thank you for the lovely review of our home. I am glad that you were happy with your care during your stay with us and more importantly, you felt very safe. You are always welcome at Portobello Place even if it is just for a cuppa.
I chose Portobello Place as a potential place of convalescence for my 92-year-old mother following her month-long stay in hospital. My mother immediately decided she wished to become a permanent resident, and it’s easy to see why a decision I heartily endorsed and actioned on her behalf. At every stage of my dealings with the home, I have been impressed with the very high standards of professionalism, care, the individuality of attention, as well as the environment and amenities. Not only has my mother appreciated the warmth... read more
Business response:
Thank you for the wonderful review, Pippa. It is an absolute pleasure to have mum in our care. I am pleased to see that mum has settled well in our home. We will continue to ensure that mum is supported with her care needs.
My mum had a lovely couple of weeks being cared for and made many new friends. The place is like a 5 star hotel so doesn’t feel like a care home at all. The staff are friendly and helpful and the rooms airy and comfortable.
Business response:
Thank you for the lovely review of Portobello Place. We are glad to hear that mum enjoyed her stay with us. Our doors are always open should mum need to come back.
Mum moved to Portobello Place a couple of months ago she has settled in well. The room and all facilities are lovely and the staff are welcoming and inclusive even to me when I visit Mum. It is so lovely, me and the husband think we'll move in when we get too old to live at home.
Business response:
Thank you for the lovely review of Portobello Place. It is great to hear that mum has settled well in the home. Our team are loving and welcoming and when the time is right, we look forward to welcoming you both.
Having had an operation, I arrived two days after my wife was admitted, being her carer I would not be able to attend to her needs. So I chose this delightful home. I had five weeks respite and the home looked after myself and my wife so well that on myself departing and because of my wife's condition which was deteriorating. I made the decision to retain her in the home based on what I saw around me while I was being cared for.
Business response:
Thank you for the lovely review. It was a pleasure to have had both of you in our care. Our doors are always open should you need to come back.
Frequently asked questions about Portobello Place Care Home
How is Portobello Place Care Home rated?
Portobello Place Care Home has a 4.9 star rating with 111 reviews.
When is Portobello Place Care Home open?
Portobello Place Care Home is open now. It is open 24/7.