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Portobello Place Care Home
- Assisted Living Facilities
- Chesham, ENG
About this business
Location details
Chartridge Ln, Chartridge, Chesham, ENG, HP5 2SH, United Kingdom
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The staff are very helpful and cannot fault the care and attention that my friend receives. The facility is great and the food is exceptional. All in all I cannot fault Portobello Place.
Business response:
Thank you so much for your lovely review, feedback is very important to us
My father has been at Portobello Place for nearly 3 years now; it has been just the right place for him. We have really appreciated the care and love that he has been shown over this time through various ups and downs. I feel that we are kept well informed as family on all aspects of his overall care. Many of the staff have known Dad for some time now and it has been really heartening to see the genuine affection they have for him. Special mention to the events team who have been great in getting Dad involved in a wide varie... read more
Business response:
Thank you very much for taking the time to share such kind and thoughtful feedback about your father's care at Portobello Place. It is wonderful to hear how supported both he and your family have felt over the years. I will be sure to pass your comments on to the wider team. Feedback like this means a great deal to everyone and is a real encouragement to our staff. Thank you again for your confidence and trust in our team.
My mother was a reluctant resident having lived alone for 100 years. Since she has been at Portobello she has blossomed. She looks ten years younger and is joining in the activities and delighting in manicures, hair dos and trips out. She has made friends of the other residents and staff. On Sunday we celebrated her 101st birthday with the help of the staff. Cannot speak highly enough of everyone. Nothing is too much trouble.
Business response:
Thank you so much for your kind and uplifting feedback. It is truly heartening to hear how well your mother has settled and how she has flourished since joining Portobello Place. Celebrating her 101st birthday was a very special milestone, and we are delighted that the team could help make the day memorable for her and your family. I will be sure to share your comments with the whole team. Thank you again for your trust and for taking the time to let us know about your experience.
My friend, aged 96, has been a resident in Portobello Place for 2 and a half years. Ever since the current management team were put in place, everything about Portobello is 100% of what a concerned relative or friend would want. Particularly impressive are the frequency and variety of activities provided for residents and the quality and choice of the food provided. I have never had a meal in the bistro that wasn't delicious and served by the friendliest of staff.
Business response:
Thank you so much for your kind words, we really do appreciate it. Stating that everything about Portobello is 100% ! and that you are impressed with the activities provided, good food and friendly staff.
Mum is happy and well cared for. Our family are very happy with everything the home provides.
Business response:
Thank you so much for your lovely review we really appreciate your kind words and continued support
A wonderful team - from reception staff to personal carers, as a family we feel fully supported. Not only do they care for the resident but they care for the entire family. It's a wonderful place and the staff are always cheery
Business response:
Thank you for your lovely words we are so happy that you feel fully supported as a whole family
I came to Portobello for respite care, following a hip operation, for 2 weeks. My very comfortable room was provided with a hospital bed, and nothing was too much trouble for any of the staff, who were kind, friendly, respectful, without being patronising. The food here is of hotel quality and always nutritious. Two things I would change - my bins should be emptied daily, and the intermittent loss of water pressure on 3rd floor.
Business response:
Thank you for your lovely review, we are grateful for your comments and can confirm we have resolved the matters mentioned above.
My mum came here in Jan 2024. Since then, it has improved greatly - a change in management has helped enormously. The entertainment team is amazing. Food is good.
Business response:
Thank you very much for your kind words, we are happy that you feel the home has improved greatly and the entertainment team are amazing !
A lovely home. The bedroom was really nice with pleasant views from the windows which my mother enjoyed. She stayed in Portobello Place for respite care while I was on holiday. Her visitors said that she always seemed happy and they enjoyed taking her to the bistro when they visited.
Business response:
Thank you very much for your lovely review, we look forward to seeing mum in the future
Frequently asked questions about Portobello Place Care Home
How is Portobello Place Care Home rated?
Portobello Place Care Home has a 4.9 star rating with 123 reviews.
When is Portobello Place Care Home open?
Portobello Place Care Home is open now. It is open 24/7.