Portobello Place Care Home

Stephen L 

on Carehome.co.uk

3 years ago

Visited my mother at lunchtime. Arrived at 12.05 and was invited up to the bistro to await my mother's arrival. Upon her arrival, we proceeded to a table to be served lunch. The lunch was excellent with a varied choice of meals, and the staff were very considerate and helpful. Made the visit to my mother an enjoyable experience. 

R M 

on Carehome.co.uk

3 years ago

A very pleasant environment in which to visit a resident. My commentary is in areas relevant to experience. 

Susan C 

on Carehome.co.uk

3 years ago

We have been so impressed with all the staff members who genuinely care with compassion and tenderness. The customer liaison manager helped us greatly with all the details and emotions factored around moving my mother into full-time residential care. The team give 100 percent support and are a pleasure to deal with. 

Nicola G 

on Carehome.co.uk

3 years ago

We are so happy with Portabello Place. Mum moved in a few months ago and received such a caring welcome and the staff went out of their way to make sure she had what suited her as an individual - helping us to choose the right room, the right furniture, timing of her arrival etc. Despite Covid restrictions we as a family were made as welcome as restrictions would allow. This week we were delighted that the home laid on a birthday tea for dad when he visited - 'its not just about the resident, it is about care for the whole f... read more

Anne H 

on Carehome.co.uk

3 years ago

Our mum moved to Portobello Place in April 2021. She was apprehensive about the move, giving up independent living and adapting to a new way of life. Settling in was gradual and the team really helped with adjustment challenges. Mum has a great rapport with the staff, is very happy with how she is cared for and if there’s anything she doesn’t like she says so, and the team are unwaveringly respectful of her views. In October after a major operation, she lost total confidence in the ability to walk and had a high level of de... read more

Martin S 

on Carehome.co.uk

3 years ago

My mother (89 years old) stayed at Portobello Place for 4 weeks for respite care following a hip replacement. She's a very independent lady and was nervous about being looked after. She was nicely surprised! All the staff cared for her in this wonderful place. She says that they treated her more like a "guest" and a "friend" than a "patient" or "resident". The food was five stars. Adventurous and varied (each of her 4 weeks had a different menu every day). The facilities were great too. Her room, lovely lounges, social acti... read more

H W 

on Carehome.co.uk

3 years ago

My Grandmother stayed at Portobello Place for 3 weeks of respite care and I cannot recommend it enough. All of the staff I met during her stay were wonderful - caring, respectful and very friendly. Nothing was too much trouble. All of the facilities are incredible, very modern and really well thought. My Grandmother’s room was lovely and overlooked the beautiful courtyard. She had a wonderful stay - thank you to the team who took such great care of her! 

Gráinne G 

on Carehome.co.uk

3 years ago

Mum has just spent two months at Portobello Place and received excellent respite care. The staff are outstanding and she had the best Christmas ever! The facilities, activities and food are second to none! Portobello truly is a beautiful place and Mum was sad to leave her new friends (staff and residents) behind. I would thoroughly recommend this luxurious care home and I know where I'm going if I ever need looking after! 

Sara E 

on Carehome.co.uk

3 years ago

I visited Portobello Place with my dad today to look at it for respite care for him. The facilities are amazing and the staff were so friendly and welcoming, nothing was too much trouble and they went out of their way to give my dad the time and information he needed. Everyone we met had a smile on their faces.