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Preferred Ford
- Car Dealers
- Grand Haven, MI
About this business
Location details
1401 S Beacon Blvd, Grand Haven, MI, 49417, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Do Not Recommend I live 3 hours away from the dealership and my car was delivered to me in an unacceptable condition. The alignment was visibly off upon driving and the car had an intense smoke odor. I obtained a report prior to purchasing stating that maintenance and inspection (including a wheel alignment and brake work) had already been performed. However, upon taking the car to my own dealership they stated that most of the report was either inaccurate or completely false. I came out of pocket for repairs and was only re... read more
Recall Appt.time 11:15am call at 4:40 pm on hold for 10 minutes then the service rep (Brice) rude well we are busy can you call give a update. When will it be done maybe 1 hour to 1.5 hours more we are busy but I had a appointment at 11:15. No call we forgot to call and tell you it is done different rep (Brice ) done for the day. Not Great service
Software Glitch!! Not impressed with the advertised price being a “software glitch”. They never even tried to correct it, just left me hanging! Would not recommend them to anyone.
Business response:
Ken we are sorry to hear about the issue. Thank you for sharing your feedback, it will help us do better in the future.
Service Had my winter tires installed on car. Told in advance that I needed shuttle service. I had to wait one hour for the driver to arrive. Also was told the service would take 2 to 4 hours but car was there for 6.5 hours before it was done.
Business response:
Pat your time is valuable and we are sorry about the wait. We appreciate you for taking a moment to write this review and to inform us about the issue. If you would be willing to discus it further please call our Service Manager Bryce at 616-8420-0600. Thank you! The Preferred Ford Team
DO NOT TAKE YOUR CAR HERE FOR SERVICE This is my second bad experience with Preferred Ford of Grand Haven. Today I picked up my car after taking it in to have the drivers side seat heater repaired. They misunderstood or blatantly disregarded what I asked for upon calling for service and replaced the blower motor in the vehicles heater. They tried stating when they tested it, it was blowing cold air. I drive this car on a regular, if not daily basis. The heat worked FINE and fast. The ONLY thing that didn't work was the SEAT ... read more
Business response:
This is not the kind of experience we seek to provide. Please contact me directly when you can so we can address this together & resolve your concerns. Jerry Schutte General Manager Preferred Ford 616-842-0600
Engineer Worked hard to locate and deliver the truck I wanted and did so within the timeframe I needed. When it came time to close the deal there was a discrepancy on what the warranty of the vehicle should be. In the end, they stood by their word and delivered what they said they would. Mistakes happen. It's how the mistakes are made right that counts. They made it right.
Business response:
Thank you for taking the time to leave amazing review for us Dan! We are glad to now our Sales Team as able to deliver what was promised. We truly appreciate your business! The Preferred Ford Team
Ford has Failed 10/16/2017 Leased a 2017 F150 with 339 miles on it took it back on 10-20 with 455 miles with a shimmy in trans service manager Matt said that they would not look at it unless it had at least 1,000 miles on it he stated," Drive it put 1,000 or two on." Drove it for a few more weeks took it back on 11/24/2017 problems still there. 11/29/2017 service manager called and said, "trans not coding but thinks problem is better," problems is NOT better 12/08/2017 went to dealership and spoke with Jerry the general mana... read more
Take your money somewhere else! While our first experience with them last week was what I considered brash (only considering our budget needs by pushing alternative financing), we still decided to try and purchase a vehicle from them. After triple checking with the sales associate about the availability (who received the sales manager's go-ahead on a sale approval we received last week) and after waiting a half an hour at the store location, the manager came over and said they were choosing to sell the car to someone who had... read more
I had new tires put on . the guys were very helpfu they were very helpful finding me the right tires of which I could offored
Business response:
Florine, we love to hear that our team was able to take care of you and make your experience smooth and informative. We look forward to seeing you again in the future! The Preferred Ford Team
Frequently asked questions about Preferred Ford
How is Preferred Ford rated?
Preferred Ford has a 4.5 star rating with 2,045 reviews.
When is Preferred Ford open?
Preferred Ford is closed now. It will open at 9:00 a.m.