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Premium Lawn & Landscape
- Home Services
- Fairfax, VA
About this business
Location details
12329 Braddock Rd, Fairfax, VA, 22030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Tree company let me believe over the phone that they would do the work that week but actually scheduled the work to be done three weeks later. I would hire again if I get a confirmed date up front on the telephone. If they cannot do this I will find someone that can. Large tree branches broke and need to removed
Business response:
We apologize for any confusion you may have had in regards to the scheduling date. Upon reviewing our records, we found that on 7/13/16 the [Member Information Removed] called to make the deposit. We explained that we would still need the signed estimate. On 7/19/16, after receiving the signed estimate, the account manager emailed confirmation he received the approval and had submitted the work to be scheduled. On 7/26/16 the [Member Information Removed] called inquiring about when the work would be scheduled. The account ma... read more
Premium would provide mowing services when they serviced the common areas. They used the larger mowers to mow my town house front and back yards. Where the mower could not fit they used weed whackers. While using the weed whackers they would not pay attention and would cut areas too short causing them to die during the hot summer months. There were on occasion times when they would not clean the trimmings before they left. I contacted the office manager, account manager, and owner on multiple occasions to get the issues addr... read more
We were told Premium Lawn and Landscape is our contracted snow removal service provider to plow our townhome community. NOT ONCE did they come through and plow during the storm. They communicated ONLY ONCE to say they "should be there today." That was YESTERDAY, Sunday (Jan. 24) morning. It is now almost 4:30PM MONDAY (Jan. /25) afternoon and still no sight of them. Everyone finally conceded we will have to do this ourselves. Premium Lawn and Landscape Service was a no-show. The neighbors are outside with shovels trying to... read more
Business response:
I would like to have this review removed as this person is not a client of Premium Lawn and Landscape and therefore does not have any basis for this review. It is simply not possible to review a job that you personally had nothing to do with the contract and or contracted work. You will notice the use of "we were told" showing this is person is not our contracted client and that this review is based on third party information.
This was a horrible experience. Although the project manager was advertised as experienced it ended up that he had little to know experience building retaining walls. The first time the walls were built they were leaning and not straight. They had to tear down and rebuild half the project. They purchased the wrong type of block to make the retaining walls and modified them to work however on areas were you could see both sides of the block walls the back sides look bad. All though everything seemed clear during 2 different w... read more
The project went terribly and is still not done. The contractor did not tell me many critical details, so I did not get what I asked for in many ways.This ordeal has been going on now for almost a year trying to get the project finished, and the project falls more apart every month. The project was supposed to be completed in November 2014, but there were problems that I wanted resolved, so I had a punch list for them to finish. While we were haggling over that, within a few months of supposed completion, many parts of the n... read more
I We had a general design diagram but kept asking for a visual of what the finished project would look like. I provided pictures from the EP Henry catalog I was provided to show them what we were expecting. There were multiple delays and months later we still did not have a finished patio. The steps that were built kept sinking and had to be redone numerous times. For some unknown reason the pavers used for the steps themselves would not stay glued down. Premium came out on a couple of occassions and attempted to glue them b... read more
Business response:
The Customer contracted us to install a new fireplace and patio in the fall of 2013. Mick, the designer, provided the customer with a design. The customers approved the design, selected the colors & style from the manufacturer catalog, and signed the contract for the new patio. The patio construction started about 2 weeks later. The weather did delay the project, as we did receive an early snow at the end of November and again in December. This halted to project. The customer was insistent that we continued work, and we expl... read more
Peter, from Premium Lawn & Landscape came out and walked our yard, taking notes on what we wanted done, and sent us an estimate a couple days later. After multiple rounds of me changing my mind, and him re-writing estimates, work began around the 6th of July. Work took about four-days in total and we have already received numerous compliments from our neighbors on the new retaining wall, and we love the way the front gardens look now that the older hedges have been removed. There was a lot more work we initially planned, but... read more
We asked PLL to address poor lawn along both sides of sidewalk. PLL recommended sod but would not guarantee it. We decided to include4"-6" of top soil to the installation to assure good soil quality for the sod and proceeded. PLL-installed sod looks bad and continues to worsen. Had several email and telephone exchanges with PLL with deteriorating effects: * PLL says it is not their problem, they provided good sod and good installation. PLL says it will look better eventually. But I have a crappy lawn to show for my $1300, so... read more
Business response:
We are very sorry that this customer felt they were miss lead. The work was performed and completed as described to the customer. The sod took root and was thriving right from the start. This spring was very wet. The constant afternoon storm set-up an environment ripe for Fungus, and most grass & lawn were stricken with a form of Fungus. Factors such as fungus (clearly exhibited in the pictures) need treatments that are outside of what can be predicted at installation. We explained to the customer the scenarios, but they wer... read more
This is our third year as a customer and we've still continued having problems with them mowing all areas of our property. Part of the reason that we've hired the service is because we are limited on our free time, which means we also don't have the time to call weekly about areas missed. After the first several times of correcting, we just hope for the best. Additionally, we've asked the last two years in a row to switch our mowing from Monday to mid or late week so that the grass is shorter and our young children can play ... read more
Frequently asked questions about Premium Lawn & Landscape
How is Premium Lawn & Landscape rated?
Premium Lawn & Landscape has a 4.3 star rating with 565 reviews.
When is Premium Lawn & Landscape open?
Premium Lawn & Landscape is closed now. It will open on Monday at 8:00 a.m.