Progress Residential

Ann B 

on BBB

8 years ago

I want to inform other prospective tenants to hold Progress Residential to the lease amount listed on their web site. When I began looking into rental properties in Indianapolis, IN. I found the home I wanted to rent under a PMI leasing agency. The home was listed for $1500.00 a month. When I went to sign the lease agreement, I was told the property was now being managed by Progress Residential and the cost of the lease was increased to $1,695.00, a month. The agent from PMI said that Progress has not updated the web site to... read more

Michael S. 

on BBB

8 years ago

NO stars!!! I had looked at multiple places and was very specific on the timeline for my move date, I was hurried into filling out an application and deposit and did a video walkthrough of the rental which showed a list of areas in need of repair. I communicated the repairs needed prior to moving in and instead of fixing the problems I received a harassing phone call telling me that no repairs would be fixed and that the rentals are "as is". I called multiple departments and received one phone call back to tell me that my de... read more

Anne B. 

on BBB

8 years ago

Our worst rental experience ever. They are rude, incompetent and we believe, unscrupulous!!! They post your rent amount on the website the first of each month and it must be paid by the 3rd. There is no grace period!! They do everything to prevent you paying your monthly lease payment on time so that you incur late fees, attorney fees and taxes. Henceforth, unscrupulous!! Read the lease AND DO NOT SIGN!!!!! You will regret it. 

FB 

on BBB

8 years ago

Negative stars! I am so tired of this company. You might as well go buy a house since they are constantly LYING and dodging their responsibilities- leaving it to you and your expenses. The service “manager” is an overpaid idiot who CREATES problems them drags his feet fixing them. He is RUDE, disrespectful, incompetent, and extremely arrogant despite it all! Due to what I believe is his butt-hurtness over a rather RATIONAL complaint I had about my door being left opened and SEVERAL lights left on in my home for DAYS. by him ... read more

Stan C. 

on BBB

8 years ago

I moved out of a property located at 3464 chandler cove way in Antioch TN on November 7, 2017 after two years of residency. I must say that I have never been charged more than my deposit after vacating a leased home. Not only did they take my entire deposit of $1676 but charged me an access of $300. For a house that was left in very good condition. And then, to add insult to injury, they reported to the credit bureau a balance of $1771 for rent for the month of December when we moved out the beginning of November. So I looke... read more

Jeremy H. 

on BBB

8 years ago

ZERO STARS. Current resident of Progress Residential, but if I could be Cher and turn back time I would. Do not rent from this company if you have pets. They require a pet fee that in their contract that does not outline what it goes towards, i.e. damage of any kind or smells that your animals could leave behind. Therefore if your cat decides to scratch at the carpet, it is coming out of your security deposit, not the monthly pet fee or the big pet deposit upon move-in - non-refundable deposit per pet, and non-refundable $20... read more

Cassidy H. 

on BBB

8 years ago

PSA!!!!!!! DO NOT RENT FROM Progress Residential !!!!!I called and gave them our 60 day notice and asked the person if we needed to come in and fill anything out, or send anything in to them and she told me NO that she would put it in the system and that was it! Then 20 days AFTER our 60 day notice passed they sent me a form to fill out and said we were past due giving them notice and are keeping $750 from our security deposit! Hidden fees after hidden fees and they do 5x more in depth inspection when you move out, than they... read more

KELLY B. 

on BBB

8 years ago

It saddens me to share such a negative review, but after months of issues, and attempts to resolve such issues, I don't know where I should go next. Our home has provided nothing but headaches since we moved in. The home was not clean. The kitchen cabinets were sticky with grease. There was so much grease residue on the vents of the microwave I had to soak pieces in Goo Gone to be able to fully remove it. The blades of the fans had so much dirt caked on the edges of the blades are permanently stained. The carpet was crunchy ... read more

Maurice H. 

on BBB

8 years ago

Absolutely the most fraudulent rental company. Please stay away from this company. All military please stay away. They have every intention of keeping your security deposit. They are very terrible. No military should ever recommend this company. . Please do not rent from them.