Progress Residential

Ryan C. 

on BBB

8 years ago

The BBB is a joke for giving this company an A+ rating. The overwhelming majority of people are here giving bad reviews because they, like me, got screwed in one way or another. Avoid this company at all costs! 

Angela K. 

on BBB

8 years ago

Terrible experience, poor accounting and practices. You move into a somewhat clean, half functional home (my rental was dirty, no hot water running to master bath, half the light bulbs were burnt out, furnace had to be replaced, trash was filled to the brim, many repairs needed). Renters are baited with concessions that make the process seem easy and affordable. When you prepare to move out they begin warning you of all the fine print fees you didn't know about - pay months of projected utilities in advance (based on maximum... read more

Ruth K. 

on BBB

8 years ago

I have rented for years and have never, ever lost my deposit. Progress is by far the worst rental management company I've ever encountered. They never return calls. No replies. No real person. I am extremely upset that they kept ALL of my deposit. All $2K. My lease was up on 2/6/18. I was scheduled for a walk-thru at 9:30 a.m of the 6th. The day prior, our person stated that there was a meeting and he could not meet me at 9:30 that he had to push the walk-thru to 11 p.m.. I told him I didn't think I could come as I work an h... read more

Wm. B. 

on BBB

8 years ago

Progress Rrsidential explicitly advertised a certain property in MLS AS “ totally fenced backyard, when in fact 2 out of 3 sides were the neighbors fences. 

Samantha S. 

on BBB

8 years ago

Before you rent from this company beware. The company is only in this business to make money. They have extra fees for everything. They even charge you $9.99 a month just to pay your electric bill. I knew they would raise the rent but not as much as they did so now we have wasted all this money moving in our home to only have to move out. They raised our rent $95 a month and every year they are going to raise the rent and not just a little bit. This company does not care about keeping families in their home only making money... read more

Samantha S. 

on BBB

8 years ago

Before you rent from this company beware. The company is only in this business to make money. They have extra fees for everything. They even charge you $9.99 a month just to pay your electric bill. I knew they would raise the rent but not as much as they did so now we have wasted all this money moving in our home to only have to move out. They raised our rent $95 a month and every year they are going to raise the rent and not just a little bit. This company does not care about keeping families in their home only making money... read more

CS 

on BBB

8 years ago

Worst experience with a company I’ve ever had. Hidden fees, horrible customer service, extremely unresponsive maintenance and repair- and they charge you for stuff that should be their responsibility. 

David L. 

on BBB

8 years ago

This company will try to steal your security deposit. I've never had a single dollar kept from a security deposit. Progress Residential tried to keep $300 for professional carpet cleaning. Sorry, Progress, that's illegal under the law. That is considered landlord expenses. Suing them in small claims court for the maximum allowed is the only way to get your money back. When enough renter's do this, maybe someone will get the idea. Even if they put it in their lease, it's illegal. They don't mind breaking the law. They also ch... read more

Ann B 

on BBB

8 years ago

I want to inform other prospective tenants to hold Progress Residential to the lease amount listed on their web site. When I began looking into rental properties in Indianapolis, IN. I found the home I wanted to rent under a PMI leasing agency. The home was listed for $1500.00 a month. When I went to sign the lease agreement, I was told the property was now being managed by Progress Residential and the cost of the lease was increased to $1,695.00, a month. The agent from PMI said that Progress has not updated the web site to... read more