Progress Residential

Rasheedah J 

on BBB

2 years ago

My home as been flooding for the past week progress residential has refused to fix the problem are accommodate me for this days befor Thanksgiving I have no home to live in no one has reached out I have contacted every person possible from this company 

Tasha W 

on BBB

2 years ago

Progress residential is a evil company. They will nickle and dime you until eviction. I advise people to stay away from this evil company. 

R F 

on BBB

2 years ago

Awful!!! Applied and verification link was not working so that automatically denied my applicant and took my applicant fee. Called customer service and they wouldnt even help , supervisor gave the book explanation with out reviewing my case and said nope sorry your application is still denied !! These companies just think its okay to take out application fee and then dont care they just see commission. I wish the supervisor would have taken the time to speak with me instead of hiding and saying denied 

Trish P 

on BBB

2 years ago

Where do I start? I was contacted shortly after I submitted my application and was told that the house already had a hold on it by someone else. Even though the listing showed no contacts. Upon talking to the rep I told her the application she was referring to was actually mine. So we proceeded with the process. The website indicates they required 3 times GROSS INCOME to qualify to rent. However, they use a third party verification system to verify income. ACTUALLY, what is required is 3 times NET INCOME. I was denied becaus... read more

Vivian H 

on BBB

2 years ago

I bought a house and I no longer wanted to lease the residence that I'm presently staying at. I called numerous times and was given a case number but never was a resolution provided. I asked about the move out fee and the cost for the final move out and was totally specialist would get back in contact with me but never did. I was informed that my case was put in the wrong queue by the representative and there was no follow-up for a resolution to my case. This is a bad an unprofessional organization which does not take care o... read more

Kwazi Y 

on BBB

2 years ago

So we canceled our renewal and went to a month to month lease and were emailed that we had to give a 30 day notice to vacate. So we did that in the portal. We moved out and were charged for insufficient notice of $2145. I called to dispute that and was told it was 60 day notice. I said I received an email stating I had to give to a 30 day notice and the person on the phone said she was sorry I was given the wrong information and I need to follow the month to month lease. We never signed a month to month lease agreement. Also... read more

Khalia B 

on BBB

2 years ago

They will charge you application fees, have submit your ID twice (both through third party sites) and link your bank account to a third party site and if those sites can't accept your ID or accounts, you're out of luck! You are out the $50 per person and the $250 holding fee won't come back instantly (within 30 BUSINESS DAYS). They can't verify your pay stub or IDs through email or physical location, everything is through a system. Progress stands for progressively s******* you out of money and time. The customer service rep... read more

Quita L 

on BBB

2 years ago

Awful property management between them and Rently I dont understand how they are in business. I called rent progress looking for help since ****** has paused my account from viewing tours like they have did everyone else and everyone that works at rent progress is just so non chalant about the situation. I refuse to pay to rent a place I am unable to tour.HORRIBLE HORRIBLE HORRIBLE customer service. I cant wait until someone takes both of their ***** to court. Scamming a** f****** s***** people 

Sara H 

on BBB

2 years ago

We rented through Progress for almost 4 years and are very disappointed. There were several occurrences where our service requests were ignored. Our fence was broken and the roof had dozens of shingles broken/missing which were not addressed even after submitting 5 different requests. Mold grew on all walls of the master bathroom due to poor ventilation. We had a service member come out twice to treat it the first time they only used a Lysol wipe to clean 1 part of the wall, and it was no time before the mold grew back. The ... read more