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Progress Residential
- Real Estate
- Garner, NC
About this business
Location details
637 Poole Dr, Garner, NC, 27529, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Obtaining the rental property from Progress was a great experience, it was when I had to break the lease due to my purchase of a house that the whole experience tuned sour. The house had a blocked air filter, was not very clean, missing bathroom items such as toilet paper roll holder. No functioning lights in the garage stacked full garbage can, and other debris in the garage. And other miscellaneous lights out. I purchased new filters cleaned the garage and purchased new lights. Figuring if I leave the place in better con... read more
Business response:
Hi, *******. Thank you for bringing this to our attention. We are currently reviewing your charges to determine if a credit is necessary. Please look for a call from our Associate Portfolio Operations Director soon.
I must say when I thought I had a good company helping me as single mother move half across the country, I was in good hands. I am finding this is not the case. The rent for these homes are very inflated for what you get as evidenced by the fact I can not even get screens in the windows so that I can open them in nice weather. However that is just one thing. The major issue stems from their payment processes. I twice have been assessd a late fee on my rent due to their payment systems being down. The first time my payment di... read more
Business response:
Hi, ***. Thank you for your feedback. While we apologize for any issues that may have occurred with the online payment system, rent may also be paid via mail to our central office by the first of the month.
We were looking for a home and found the home that we wanted with Progress Residential. We advised up front that we did not have good credit. We were told that the decision was not based on credit. We were told as long as we had good rental history, no evictions or judgments and had the income that that is what it's based on. We have never had a problem renting in the past. We paid the ($90 application fee, $35 convenience fee and $500 to hold the property) up front. Upon submitting our application we we're told within two h... read more
Business response:
Hi, *******. Thank you for your feedback. Per the signed Lease application, refunds may take up to 30 days. In most cases the refund is returned sooner, however, we do have it written in our Lease application that it may take longer.
Where do I begin with this company. We moved to Nashville in November and it was a quick move for my husbands job. There were nails and screws all over the carpet when we moved in, I have a 1 year old and 2 year old, not ideal. The lady that I contacted through realtor.com literally talked to me one time and told me to put her name down when we filled out the application. When then wanted to see the house, she couldn't show us the house because she had plans...(My husband was only in Nashville a couple days for work and had ... read more
Business response:
Hi, ******. We're so happy to hear that our Portfolio Operations Director was able to resolve issues mentioned above and a work order has been placed for your screen. Please let us know if you have additional questions or concerns in the future.
As all of the previous reviews stated already, I don't even know where to start! The day we moved into this rental, the problems started! The house was dirty (dirty baseboards, dirty ceiling fans, and even leftover food between the fridge and the kitchen cabinets!) The person that moved us into the home, was a contractor, as no property manager was available. The contractor was not able to answer any of our questions, as that was simply not his job. Work orders have an extremely long processing time, if it is even getting fi... read more
Business response:
We make every effort to ensure our homes are in good condition on day of move in. In your particular home, we had it professionally cleaned 5 day prior to your move in date, however we understand everyone has slightly different expectations. In regards to your move -out concerns, we reevaluated your move out statement and we will be refunding another portion of your deposit.
This company stole $590 from my boyfriend and I. We paid $500 to hold a property, $90 for 2 background checks and got NO PROPERTY IN RETURN. They literally stole our money and after a few weeks put the property back up for rent. They don't answer their phones or respond to emails. They take your money and that's it! I don't know how this company has not been shut down yet but I would like to see a CLASS ACTION LAWSUIT FOR EVERYONE.
Business response:
Thank you for your feedback. We apologize for any miscommunication between our staff and the agent you worked with regarding the price and security deposit for the home. We encourage real estate agents to communicate with us and frequently refer to our website and active listings for accurate information, and provide all leasing policies prior to and during the application process so you have all of the information you need to apply for one of our homes. We apologize that we were unable to honor the price and terms promised ... read more
There are so many things that went wrong with this company and it started from the very beginning and only got worse. (i.e., property was not cleaned prior to me entering, several maintenance issues that took weeks to complete, double billing etc.,) Getting in contact with someone is totally impossible. You can call multiple times a day, week, or month only to be told from the their corporate head quarters they'll send a message to your local property management office and have them get in contact with you, but they never re... read more
Business response:
Hi, ***. Thank you for your feedback. We're happy to hear that we were able to resolve the communication issues with our team. Thank you for choosing to renew your lease.
Beware of Progress Residential! You will not be happy. They have terrible customer service. We received an initial walk-thru report which stated everything was 'good'. The house was definitely not in good shape...landscaping overgrown with weeds, scratches on appliances, oven didn't work, infestation of wasps, rats in back yard, microwave broke after 1 month, etc. Report stated house had pool, bars on windows and 5th bedroom, which house definitely did not have. Took weeks to get someone out here to do another walk-thru. It ... read more
Business response:
Hi, ********. We are sorry to hear this. Our Tampa team has made multiple attempts to contact you to resolve the matter. Please let us know if this is something you would be interested in doing.
If all possible I'd like to give Progress residential a 0 star review for the following reasons. Myself and my wife rented a home with Progress Residential in Orlando FL for 1 lease term in which the house wasn't being occupied for roughly 3 months however being taken care of (lawn service, house keeping.) when we were living at the property myself and my wife worked 40+ hours each and were basically never home. When we moved into the property it was managed by another company that knew the home was never repainted inside or... read more
Business response:
Hi, ****. We're sorry to hear that you feel this way. Please let us know if you would like a member of our team to contact you to go over the breakdown of the charges.
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 3.1 star rating with 2,282 reviews.
When is Progress Residential open?
Progress Residential is open now. It will close at 5:00 p.m.