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Progress Residential
- Real Estate
- Garner, NC
About this business
Location details
637 Poole Dr, Garner, NC, 27529, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is the worst company I have EVER dealt with. I can never get my calls returned. When I call my local office I'm sent to the Arizona office and told my local office will return my calls, which again never happens. They have charged us late fees that went against a previous agreement. Only when I threaten legal action can I get anywhere with them! When I previously checked their BBB rating, they were all negative! After informing them of this they suddenly have a great rating, with most positive reviews coming after the d... read more
Business response:
Thank you for your feedback. As your Lease Agreement states, final utility charges are charged when you give notice of your intention to vacate, with an estimation of the charges through move-out based on prior usage. If your actual usage is lower than the predetermined amount, the you will be reimbursed accordingly. Please contact your local property management office so they can explain and assist you with payment.
What an absolute nightmare attempting to lease a house from this company has been !!!! came from New York to Florida in search of re locating my family. Upon arrival I made an appointment to view a home, after doing a walk through I paid an application fee after being approved I put a $500 deposit down on the home. Leaving for New York, giving my 30 day notice at my residence and job. I was notified that while the realtor was away for the weekend another realtor had rented the home to someone else.Was given a simple I'm sorr... read more
Business response:
Hi, *******. Thank you for reaching out. We're happy to hear that you are working with our Portfolio Operations Director on this matter.
I've had nothing but problems with them. Very poor customer service.
Business response:
Hi, *********. Thank you for bringing this to our attention. I'm happy to hear that you have spoken with our team about your maintenance issues and that they are being addressed. Additionally, we hope the additional materials provided by Angela will help smooth out your move in transition.
I just recently moved out of a rental owned by this company. I dealt with the Atlanta, Ga location and had a terrible experience. I had account issues from the start. My husband and I went a week or so without trash cans or pick up. We ha been paying the bill to Progress and they are supposed to pay the utility company. Apparently there was a mix up. They state that you will be able to enjoy all neighbor hood amenities, yet I had to take matters into my own hands, finally in the middle of summer so that my family could had a... read more
Business response:
Hi, ********. Thank you for your feedback. We're happy to hear that you have been speaking with our team about these issues. Please let us know if you have additional questions or concerns.
We have been renting from the company for 2 years. Within the first few months our water was turned off by the city because they were not paying our water bill even though we had been sending them the money for our water bill. When our air conditioner went out in the middle of the summer, they made us wait a week before they would fix it and we had a small child in our home with no ac and the temperature was in the 90s. They came out to fix the electric in our bathroom and suddenly the electric in my bedroom and closet didn'... read more
Business response:
Hi, ******. Thank you for your feedback. Per the Lease addendum, Conservice has the right to predetermine your final utility billing based on prior usage. You will be reimbursed if the actual usage is lower at move out.
Progress Residential is managed very poorly. The office workers have no authority to make any decisions. The maintenance staff is poorly trained. Progress residential does not value its current or future tenants. Our experience with Progress Residential was poor at best. Progress residential unlawfully kept our security deposit even though we left the house and the property in flawless condition. We spent hundreds of dollars to bring the property up well above the condition it was in when we moved in. The move out inspector ... read more
Business response:
Hi, Daniel. Thank you for your feedback. We hope that the conversations with our team have helped explain the final move-out charges based on our findings
E dry since I have been with residential, I have Awesome experiences. Positive.
Business response:
Thank you for your feedback, ********!
THIS COMPANY PROVIDES FALSE INFORMATION ABOUT THEIR RENTAL REQUIREMENTS. YOU ARE REQUIRED TO PAY AN APPLICATION FEE IN ADDITION TO A $500 HOLDING FEE TO SECURE THE PROPERTY. IF YOU ARE NOT APPROVED THEY ARE REQUIRED TO REFUND YOUR HOLDING FEE BACK WITHIN 30 DAYS. I HAVE CALLED THIS COMPANY 6 TIMES WITHIN A 30 DAY TIME FRAME AND STILL HAVE NOT RECEIVED MY MONIES. THE PROCESS IS WRONG, YOU SHOULD NOT HAVE TO HOLD SOMEONES FUNDS FOR 30 DAYS IF YOU ARE DENIED. CUSTOMER SERVICE IS A JOKE, NO ONE HAVE A CLUE ON WHAT ACTION HAS TAK... read more
Business response:
Hi, *******. Thank you for your feedback. A check was issued on March 15 and sent to the address listed on the application. Because you are not the primary individual listed on the Lease application, it was made out to the primary applicant. We have left a voicemail at the phone number listed on your application to discuss this further.
One of the worst residential rental company ever, very unprofessional and rude starting with managers and supervisors like the service director very unprofessional, nasty and rude Mr. Wright needs to go back to school and learn some manners I have no idea what people like him does working for a customer service company like they are.... way did he forgot that if we don't rent their properties he won't have a job!!! The lack of training and communication between departments and employees is horrible!!! And they will blame yo... read more
Business response:
I'm sorry to hear this and would like to help address the issue. If that sounds okay, please send an email to ***********************************.
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 3.1 star rating with 2,282 reviews.
When is Progress Residential open?
Progress Residential is open now. It will close at 5:00 p.m.