Progress Residential

David M. 

on BBB

8 years ago

i just copied the email i sent to them. two months i have been trying to resolve this. No phone calls back. No returned emails. Just a company that wants to squeeze every last dime out of good people that take care of their properties. Dear Account Team, I have received my move out statement, and I am surprised at how poorly this whole process has been. This is moving from bad business to an immoral practice, and needs to be addressed. No one tried to schedule a pre-move out inspection with me. Juan, during the move out in... read more

Ewa M. 

on BBB

8 years ago

NEGATIVE ! I wouldn't even give them a star. This company is absoultly the worst , maintenance staff is very unprofessional and have no clue on what they are doing at all especially Theo from the Raleigh office! I regret renewing my lease for another year but since I need my kids to finish school I had no choice . I would never refer any one to this company there is absolutely no customer service . Lets not forget their lovely fees for appliance repairs that you have put in a work order for since April and they just got done... read more

NATASHA A. 

on BBB

8 years ago

LET ME TELL YOU GUYS ABOUT WHAT PROGRESS RESIDENTIAL IS MAKING MY FAMILY LIVE WITH. ACTUALLY !! HERE !! LOOK AT THESE PICTURES !! ALSO LOOK AT THE EMAILS OF ONE MONTH WORTH OF REQUESTS TO HAVE ALL THESE ISSUES TAKEN CARE OFF. THE SENT SOMEONE FINALL ON 9/29 TO LOOK AT THAT DISGUSTING MOLD!!! BUT LOOK AT HOW LONG THAT TOOK!!! A MONTH!!!!!. THEY SEND A WORKER FROM EAST AND WEST RECRONTRUCTION, WHO WERE SENT BY FIX EXPERTS. LOOK AT THE LAST PHOTO... THAT'S A PLASTIC!!! THE GUY HAD TO PUT OVER THE HOLE IN THE WALL... WHY...????... read more

NATASHA A. 

on BBB

8 years ago

LET ME TELL YOU GUYS ABOUT WHAT PROGRESS RESIDENTIAL IS MAKING MY FAMILY LIVE WITH. I HAVE PICTURES OF THE MOLD IN TEH HOUSE, AS WELL AS THE CONSTANT EMAILS I HAVE SENT, AND I CAN PULL UP MY PHONE RECORDS TO SHOW THE AMOUNT OF PHONE CALLS I'VE HAD TO MAKE, THIS HAS ALL BEEN HAPPENING SINCE AUGUST!!!!!!!! HOW IS THAT POSSIBLE?????. THEY SENT SOMEONE FINALL ON 9/29 TO LOOK AT THAT DISGUSTING MOLD!!! BUT LOOK AT HOW LONG THAT TOOK!!! A MONTH!!!!!. THEY SEND A WORKER FROM EAST AND WEST RECRONTRUCTION, WHO WERE SENT BY FIX EXPER... read more

Valentina M. 

on BBB

8 years ago

Honestly if I could give this company less than 1 star I would. Unprofessional and unethical to say the very least. Do. Not. Submit. An. Application. For. A. Home. Through. Progress. Residential. Save yourself the waste of time and money. My person "Kevin Dean" was the person "helping" me through my application process. Except he never answered any of my questions so Im curious as to what he was suppose to help me with? In addition he kept asking me repeatedly for information I had already sent him, I began to get sketched o... read more

Andrew S. 

on BBB

8 years ago

Is there a reason why I have been calling all day on multiple numbers for a dolid week and no one has answered the phone? I have a 3 month old and our AC has not been working and it gets up to 97 degrees in the house!!! Service requests have been sent and still no answer?! There dervice is horrible. 

Dennis C. 

on BBB

8 years ago

Terrible company on communication and on value for customers. They will never refund you 100% of your security and will always claim a cleaning and painting charge. Phone calls and emails from the local and corporate office go unanswered. Expect a minimum of 1 week for an email reaponse and only if you send follow ups. 

Matthew S. 

on BBB

8 years ago

Absolutely horrible experience. DO NOT RENT FROM PROGRESS!!! 1. Maintenance requests are ignored. If it's important, be prepared to call customer service daily until the repairman calls you back. 2. Conservice, their utility billing and management company is a scam and is incompetent. Two months into our lease, our water got shut off for 2 days because they never set up an account with the water company. It took an entire day of phone calls and grief to get someone to understand what happened. I had to fight on the phone wit... read more

W Robinson. 

on BBB

8 years ago

I have rented for over 7 years and the last 18 months with Progress Residential have been the WORST experience. I rented from a private owner for 5 years and it was the BEST experience. I DO NOT recommend Progress Residential. Just one of the bad experiences I encountered had me almost in tears and stressed. The first year was not pleasant and I should have moved out. After renewing my lease in April Progress Residential failed to update the HOA in the neighborhood. The HOA management company did not know that I was still li... read more