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Progress Residential
- Real Estate
- Garner, NC
About this business
Location details
637 Poole Dr, Garner, NC, 27529, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This place tried to charge us a month to month fee as well as the additional 13 days that we would not be living there and said its standard. This company has the worst customer service. Do not rent with them, we waited 2 weeks to have our A/C fixed during the summer in *****. The only reason they finally came to fix it was because I told them my wife was pregnant.
Business response:
Hello ******* - I appreciate you taking the time to provide feedback regarding your experience with Progress Residential. I understand how frustrating it can be to deal with repeated maintenance problems and the inconvenience it causes. It sounds like you have a concern regarding your deposit accounting after you moved from the home. I would like to further investigate your situation to ensure that such issues are promptly addressed and I will be contacting you for additional information. *****, Advocacy Team Progress
I think this company deserves No stars!!!! I didnt know what I was getting myself into when I applied for two homes that I was interested in thinking I can only get one so Im sure my fees can get transferred over. Boy was I wrong. Ive been told something different every person Ive spoken to. I got hung up on by a rude young lady named *****. She noted my account that i forfeited my fees wow like Im a single mom in a emergency moving situation and I cant afford taking the loss. Before coming here I started to get a bad feelin... read more
Business response:
Hi Lane-I'm sorry to hear about this frustrating experience with your application.I appreciate you taking the time to provide feedback regarding your experience with Progress Residential. I would like to further investigate your situation to ensure that such issues are promptly addressed and I will be contacting you for additional information. ******, Advocacy Team Progress
This company is an absolute NIGHTMARE! -The communication was beyond terrible.-Paid a HUGE $6,000+ deposit.-House was FILTHY - dead roaches everywhere -Extra fees took our base lease from $1989 to $2589/month -Maint. issues:1. The smart home system stopped working (after months of reporting they changed the locks/system before I left out of state for a funeral. BUT didn't rekey, leave the new key, or make sure the Smart Home system was online. We LITERALLY were locked out of the house. We stayed in a hotel because NO ONE was... read more
Business response:
Hi *********- Thank you for your review and honest feedback regarding your service concerns. In order to further assist you, I will be contacting you to gather some additional information.******, Advocacy Team Progress
If I could leave zero stars I would!! They dont care about there tenants! Ive been having bad luck lately and cant seem to catch a break.. I have filed for rental assistance and have not heard back my ac went out end of July so we were in a hotel.. granted we were in a hotel but they dont help cover the cost of food so we were short on rent.. they said they do not pause the eviction process no matter the situation.. even if its only a few 100! we get caught up but, then my vehicle goes out, my husband get laid off and we sti... read more
Business response:
Hi*********- I am sorry to hear about your experience and appreciate you bringing this matter to our attention. I will be contacting you to gather some additional information so that I may assist.*****, Advocacy Team Progress
Against better judgement we applied for a home with Progress last week because it was ideal for our family. We were initially preapproved upon submitting our info. We encountered our first issue when our guarantor didnt not feel comfortable using Payscore to verify his income. We decided to continue without him and I called to verify he could be removed. Also during this call I asked the person I spoke to if he could resend the ** and income verification to my husband because he never received it. He said hes already done it... read more
Business response:
Hi *****- I am very sorry to hear about your application experience and wanted to thank you for brining this to our attention. I would like to know more about this concern and will be contacting you.******, Advocacy Team Progress
Ive been renting from this company for over a year now and have had no issues until last week. I had a pipe burst on the outside of my house while I was away and my neighbor kindly shut off the water supply because it was flooding the yard. I immediately called the emergency maintenance line and told them the issue and they said I would hear from somebody within two hours however, from this process I have learned that there are no emergencies and every maintenance request is put in as general. Ive been without water for five... read more
Business response:
Hi Destiny- Thank you for your review and I am very sorry to hear about your frustrating experience. I will be contacting you so that I may gather some additional information regarding your concern to assist you in a resolution.*****, Advocacy Team Progress
Just avoid! A waste of time and money! You will never get approved and they know that but still encourage people to apply. They continue to advertise homes that they do not intend to rent. HUGE SCAM!
Business response:
******,We are sorry to hear about your frustrating experience with our company during the application process. We would appreciate the opportunity to investigate further and provide a satisfactory resolution. I would love to know more details and will be reaching out to you. Thank you,*****, Advocacy Team Progress
1st, I thought they were okay. I rented a property for a year and decided to do a home to home transfer. They in return sent a letter of statement of fees and charges in order to release my security deposit. I paid the balanced and then waited the 30 days with no security deposit. I come to find out that they used to security deposit as a charge which is against Florida statutes. All renters are required to recieve their security deposit.2nd, the current property I'm renting till the 30th, they completely disregarded the mai... read more
Business response:
Hi *******- Thank you for your review and making us aware of your concerns. I would like to know some additional details and will be contacting you.******, Advocacy Team Progress
THE ABSOLUTE WORSE COMANY ON EARTH ! They make mistakes and leave you to do fix THIER MISTAKES! I ALL YOU GET IS TRANSFER AFTER TRANSFER WITH NO HELP!! would not EVER RECOMMEND THIS PLACE TO ANYONE I HOPE ALL ************* CLOSE THIS COMPANY DOWN Dont want to leave a start but I guess I have to
Business response:
****************- Thank you for your review and honest feedback. I would like to gather some additional details from you and will be contacting you.******, Advocacy Team Progress
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 3.1 star rating with 2,282 reviews.
When is Progress Residential open?
Progress Residential is closed now. It will open tomorrow at 8:00 a.m.