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Progress Residential
- Real Estate
- Garner, NC
About this business
Location details
637 Poole Dr, Garner, NC, 27529, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They do not care about there tenants, this property management company is an absolute joke
Business response:
Jace,We are sorry to hear about your negative experience with our company. We take customer feedback seriously and are committed to addressing any concerns promptly. I would love to know more details and will be reaching out to you. *****, Advocacy Team Progress
This company will nickel and dime tenants to death. It costs an extra $35 JUST TO PAY YOUR RENT. So DO NOT budget the dollar amount of your rent because it will have fees on top of fees on top of fees on top of fees and on and on. They charge you for an app you don't use. They force you to purchase THEIR air filters when you are perfectly capable of finding more affordable filters. If you don't go digging into the multiple emails you receive while trying to become a renter, you might miss their super complicated process of p... read more
Business response:
*******,We are sorry to hear about your negative experience with our company. We would appreciate the opportunity to investigate further and provide a satisfactory resolution. I would love to know more details and will be reaching out to you. *****, Advocacy Team Progress
I have been renting a house through Progressive Residential for 7 months now. I recently filed a complaint with Progressive Residential about my lawn maintenance (which they said has been reolved, it has not). I pay $80.00 a month for lawn mowing and landscape. The lawn company has not mowed my backyard in 3 weeks. I have several dogs which are also on the lease that use the backyard. The big problem of my lawn not being mowed besides I pay is that we have CANE toads. These toads can kill a dog in seconds. Today the lawn com... read more
Business response:
********,I'm so sorry to hear about these concerns. We take customer feedback seriously and are committed to addressing any concerns promptly. I would love to know more details and will be reaching out to you. *****, Advocacy Team Progress
The home were in is newly refurbished. Otherwise no complaints about the house other than small landlord special types of work.My complaint is with their payment portal. If all goes to plan paying is easy on their app, however they do not accept partial payments anymore. We would make one time payments on time every month. Before we moved in there was an issue with my bank and a return payment as I mistyped the account number. Strike one.Next strike was 9 months after when we added a new account to pay with, and another retu... read more
Business response:
********,Thank you for bringing this matter to our attention and we sincerely apologize for the inconvenience you have experienced. I would love to know more details and will be reaching out to you. *****, Advocacy Team Progress
PLEASE READ!! I have recently moved into one of the properties managed by this company on the 1st of sept. I was told that it was move in ready status as of the 28th of Aug, well was however that was a total lie it is now the 6th of sept I have no Refrigerator and no ETA struggling to survive with a broken HVAC system. what makes this worst is that I have communicate this with multiple staff, coordinators, and abording staff who conducted the move in orientation still nothing has been done to resolve this situation. This com... read more
Business response:
****,I'm so sorry to hear about this experience. This does not at all reflect the expectations of a move-in-ready home nor the responsiveness of our agents or service technicians to address these concerns in a timely manner. I will be reaching out to you directly to look into this further.Thank you,*****, Advocacy Team Progress
If I could give them 0 or negative stars I would. Save yourself a headache and look elsewhere for a rental company. Progress residential is a monopoly and overcharges for rent and their customer service is absolute garbage.
Business response:
******,We are sorry to hear about your negative experience with our company. We take customer feedback seriously and are committed to addressing any concerns promptly. I would love to know more details and will be reaching out to you. *****, Advocacy Team Progress
PROGRESS RESIDENTIAL had my water shut off after one of their pipes started leaking in the driveway!! I let them know almost a week ago that there was an active leak took a video took pictures and then they had the utility department come out here and shut off my water!!!!! I am a single mother whos always paid her rent on time!!! This home has been a nightmare, ever since we moved in smelling like mold and mildew everywhere. Ive had the grass reseeded because it was literally a swamp in the backyard. They had Dog hoarders l... read more
Business response:
*****,Thank you for bringing this matter to our attention and we sincerely apologize for the inconvenience you have experienced. I would love to know more details and will be reaching out to you. *****, Advocacy Team Progress
I would give them ZERO star if the system allows. I have never written a bad review regarding any businesses in the past, but Progress Residential is THE WORST business entity I have ever dealt with. They use a utility billing service called CONservice, and yes did they CON you into paying extra fees you're not supposed to pay. And when I called them to take the $50 vacant service fee out of my bill because it's not supposed to be there, they kicked me to CONservice which told me they can't waive it because it's Progress's i... read more
Business response:
******,We are sorry to hear about your negative experience with our company. We would appreciate the opportunity to investigate further and provide a satisfactory resolution. I would love to know more details and will be reaching out to you. *****, Advocacy Team Progress
I have had 8 different roof leaks reported. The last couple roofers said the roof needed to be replaced as over 70% of tiles were damaged. I knownroofs cost a lot of money buy come on. They also promised to put gutters kn the front of the house for my last lease renewal 9 months ago. CRICKETS. When I moved in the place was filthy. Water leaks around windows caused water damage in drywall and baseboard. They should have replaced the carpet and replaced with plank. They only put out fans for a couple days. If I knew what would... read more
Business response:
****,We appreciate you taking the time to share your experience with us. We apologize for any inconvenience or frustration you may have experienced during your residency with Progress Residential.I will reach out to you directly for more information so that I may research this for you.Thank you,*****, Advocacy Team Progress
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 3.1 star rating with 2,282 reviews.
When is Progress Residential open?
Progress Residential is closed now. It will open tomorrow at 8:00 a.m.