Progress Residential

Mary C 

on BBB

2 years ago

I am a current resident in a home in a very nice upscale neighborhood in metro Atlanta. The neighborhood has an HOA with dues to access the amenities including a pool right across the street from my home. To make a long story short, when I signed the lease there were 7k worth of HOA fines owed by the owner which had accumulated over years related to lawn maintenance which prevented my being able to access the amenities included in my rent. I was not aware of this-it was not disclosed to me. I immediately began to receive mor... read more

Shay P 

on BBB

2 years ago

The entire experience with Progress teams and leadership can be summed up in a few words: bumbling, incompetent, disrespectful scammers. I've never seen such a blatant attempt to constructively evict someone from failing to take said rent, admitting fault, destroying, and tampering with certified funds due to the sheer rude nature of their teams. The right-hand doesn't know what the left is doing; there's no attempt to fix problem areas in the homes, no one who returns calls accurately, and they won't even accept partial ren... read more

Susan M 

on BBB

2 years ago

We have had an awful experience with this company from the application process, ( being denied after meeting all criteria , only to have to reapply and the cost of the house increased, it not taken off the market), to poor maintenance procedures , to being charged for air filters we never received and filed a complaint about it only to be continued to be charged. To moving out and trying to schedule a move out walkthrough and not being able to do so to be charged for all sorts of maintenance issues that were not actual issue... read more

Liesl M 

on BBB

2 years ago

We have a nice, diverse neighborhood with all races represented, a good mix of renters, everyone is blue collar. It's a peaceful place to live with quiet neighbors who look out for each other. OR IT WAS... ************ is turning it into h*** Progress bought a home in the neighborhood and did not secure it. Now we've had to deal with squatters repeatedly. They tell the cops they don't have a local rep to even meet at the property, so the cops cannot get people out quickly. Then it goes on long enough that the people have to ... read more

anjelin b 

on BBB

2 years ago

DO NOT RENT FROM THIS COMPANY. This company should not be in business! I just do not understand how can a company with so many horrible reviews are still license to rent or to do any business? They keep getting away with everything that they do because no government agency has step up and help the consumers like they should. How can this company be accredited? Accredited to ripped people off and created their own water bills without being base on the actual consumption. Time to call our state representative. this have to STO... read more

Anthony P 

on BBB

2 years ago

Terrible, frustrating experiences that never end. This company lives up to every horrific review I read on this page. We have an improperly made a back room. Not to code, holds water, smells like rotten animal feces, and grows mold that seeps in to our walls infecting the rest of the house. We have had a few service calls over the last few years about it, but to this day the room is uninhabitable. Also, after they ripped out the inner part of the walls, they covered it in some loose plastic and said they'd be back. Six month... read more

Connor L 

on BBB

2 years ago

In the sweltering summer of 2023, my family embarked on a journey that quickly spiraled into a living nightmare. Little did we know that our new landlord would subject us to a series of harrowing events, leaving us struggling to survive.Our ordeal began when our old apartment's AC gave out on a blistering 110-degree day, and our dogs nearly suffered heatstroke. Desperate for a new home, we visited rental houses with high hopes.One house caught our eye, but the steep driveway inflicted damage on our car. Inside, everything se... read more

Lauren M 

on BBB

2 years ago

Been renting from this company for quite some time, lived in the same house and have always paid rent on time. Since we've been living in this house, our A/C unit has gone out a total of 9 or 10 times, leaving us with no air conditioning and our house got up to 98 degrees at one point. This particular time, we had no A/C for 7 days after notifying the company and this was after about 16 phone calls explaining the same thing over and over to their "emergency" maintenance line. They refused to put us ** in a hotel for more tha... read more

William F 

on BBB

2 years ago

We decided not to rent from them because of misrepresentations on the properties they rent. Then they stole my **** deposit. Had me pay the deposit before the property was ready to view. The agent I worked with submitted for a refund and it was approved I'm told but was never issued. Trying to get thru to anyone who can help is impossible. DO NOT GIVE THIS COMPANY YOUR BUSINESS!!