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Progress Residential
- Real Estate
- Garner, NC
About this business
Location details
637 Poole Dr, Garner, NC, 27529, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This property rental company is a scam. You have to put a deposit equivalent to the monthly rent, but regardless of how great you leave the property when moving out, you will never see a dime in return. Company games from the day I decided to vacate. It started with them claiming to not get my vacate notice in time. Luckily for me, I did everything via email and was able to go to their office and PROVE that I sent the notice. From there on out it was rediculous the month prior to the end of my lease I was charged obnoxious f... read more
Business response:
*******,We would like to express our deepest apologies for any negative experiences you have had with our company, Progress Residential. We strive to provide excellent service to all our customers, and its disheartening to learn that we have fallen short of your expectations. I will be reaching out to you directly to address these concerns.
Moved into a home that was in absolute disarray because progress didnt inspect it after previous residents left. Absolute filth, cobwebs everywhere, bathroom flooded, backyard under construction and they just up and left it without finishing. Created case after case, made phone call after phone call, email after email, and one month later I have yet to receive one phone call from a manager or associate. Every agent I speak with gives me an attitude or sounds like theyd rather not be working to assist me. The problem descript... read more
Business response:
***,We would like to express our deepest apologies for any negative experiences you may have had with our company, Progress Residential. We strive to provide excellent service to all our customers, and its disheartening to learn that we have fallen short of your expectations. I will be reaching out to you directly to address these concerns.
They don't return calls. They charge for things that tenets take care of their self. I have placed a call since July 15th and it's now August 18th and have called 3 times a week since then. They charge me ****** for sod that I bought, and laid myself. Sent receipt, and pictures. Can't get anyone on the phone that knows anything. Ask to speak to a supervisor, never gets transfer. I even got hung up on. ***** still hasn't contacted me yet and took the charge off
Business response:
******,Thank you for bringing this matter to our attention and we sincerely apologize for the inconvenience you have experienced. We apologize for any miscommunication or lack of assistance you received from our representative. This is certainly not the level of professionalism and care we expect from our team members. I will be reaching out to you directly in order to address these concerns.
They do t want to assume responsibility for repairs. The house was only 3years old and the garage failed and they tried to blame me. They couldnt tell me what I did to do the damage however they proceeded to put me at fault. No phones calls, just emails for communication. Im giving zero stars, can you give negative stars? I only renewed the lease for stability for my son. The rent went up $225 at renewal.
Business response:
June,We are sorry to hear about your negative experience with our company. We take customer feedback seriously and are committed to addressing any concerns promptly. We would appreciate the opportunity to investigate further and provide a satisfactory resolution. I will be reaching out to you directly to make sure that this is addressed.
They do not fix anything. Do not rent from this management company. They take your maintenance request then send you cancellation notice saunf they have been fix. No call nothing. Nothing is fixed. Deceptive business practices. The service manager wil call. Set up the request. Then maintenance cancels. They want the renter to be responsible for fixing everything. Building structure as well. Rotting wood on the deck. Garage does not work. They send maintenance and they say oh its fine. I am paying $2100 for a freaking money p... read more
Business response:
*********,We are sorry to hear about your negative experience with our company. We take customer feedback seriously and are committed to addressing any concerns promptly. We would appreciate the opportunity to investigate further and provide a satisfactory resolution.I will be reaching out to you directly to make sure that this is addressed.
I wish I saw these reviews before giving this "company" my money but I ignored my initial gut feeling because we really needed a home. We are moving from one state to another and our realtor dropped the ball and we were lift without a home. I took matters into my own hands and found this company. Did the application paid a $400 application fee for each applicant and their holding fee? Everything seemed fine with receiving emails to verify our identities and income. The website that they use "Payscore" did not support my bank... read more
Business response:
****,I am sorry to hear about your experience. We take customer feedback seriously and are committed to addressing any concerns promptly. I would love to know more details and will be reaching out to you.
I am writing to express my extreme frustration and disappointment regarding the ongoing service issues I have been experiencing since moving into my brand new Progress Residential home on March 24, 2023.On June 28, 2023, I submitted a service request regarding a missing door pin on one of the hinges, and I also requested assistance with the garage door and the dryer. The service repairman who visited my property informed me that both the garage door opener and the dryer are covered by manufacturers' warranties and, therefore... read more
Business response:
******,Thank you for bringing this matter to our attention and we sincerely apologize for the inconvenience you have experienced. We apologize for any miscommunication or lack of assistance you received from our representatives. This is certainly not the level of professionalism and care we expect from our team members. Thank you for bringing this to our attention, as it helps us improve our services and ensure a better experience for all our customers. I will be reaching out to you directly to make sure that this is resolve... read more
Progress has a property next door to me in ***** **. A huge tree has fallen over into my property and my trees are keeping it from crushing my fence on two possible three side and my dog kennel. A work order was put in on July 5 and a month after several calls and no sense of urgency the tree is 4inches from hitting my fence. A third party came out today because they were told to cut branches down and thats what he was getting paid for. He realized after seeing the tree there was no way of preventing my property from being d... read more
Business response:
*****,We would like to express our deepest apologies for any negative experiences you may have had with our company, Progress Residential.I would love to know more details and will be reaching out to you.
AC has been out since Friday, its Monday. Its been ***** Im my house the past 4 days. progress residential had me purchase a portable ac (reimburse later) and it is doing nothing to cool a 3 bedroom house. They said they cant do anything for me until Thursday. Pretty sure its illegal and a major safety hazard to have people and pets living in a house that is over 85 for a week. I pay thousand to rent from this company who has zero empathy. And According to Ordinance G-**** ******** Cooling Ordinance sets a minimum temperatur... read more
Business response:
Em,We would like to express our deepest apologies for any negative experiences you may have had with our company, Progress Residential. We strive to provide excellent service to all our customers, and its disheartening to learn that we have fallen short of your expectations. I would like the opportunity to investigate your feedback further and will be reaching out to you.
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 3.1 star rating with 2,282 reviews.
When is Progress Residential open?
Progress Residential is open now. It will close at 5:00 p.m.