Progress Residential

Michelle D 

on BBB

6 years ago

I wish everyone would read these before renting from them! This company is awful! As others have said, they find any reason to take all your security deposit. We rented from them for 2.5 years and submitted over 40 service requests. Most were addressed...eventually. Upon moving out, they kept our entire security deposit and when I tried to object, they would not even contact me! I received an email 2 weeks later. When I tried to prove that I should get some of it back based on documentation I have, ****** ***** blocked my em... read more

Chelle 

on BBB

6 years ago

Let me start by saying my first year renting from Progress was hassle free. Now we are on year 2. It has been nothing but a HUGE nightmare dealing with this company! Fist of all, I was not going to renew my lease and intended to purchase a home. My father became terminally ill and I was no longer able to think about moving. I called Progress and was advised that I could still stay in the home and my new lease would be sent out. My lease was up June 1st (my father passed away June 4th in NY) and I had my new lease signed and ... read more

Jacquie M 

on BBB

6 years ago

******* * I have a Progress Residential rental behind my home and we share a common fence. During the September, 2017 hurricane a tree from their yard fell on the common fence and smashed it. I had the township Code Compliance officer out shortly after and it was determined it was solely their fence not mine due to them having pulled a permit. They instructed me the fence needed to be replaced. Well Progress Residential wouldn’t replace it even though it was completely down on the ground. The property manager that came out t... read more

Kelly B. 

on BBB

6 years ago

They took our money for application fees and then said we did not qualify. Each of us has an excellent credit rating. I think they make more than rent by just running potential renters through a revolving application mill. 

Becky E 

on BBB

6 years ago

Their customer service and maintenance is horrible at best. I am the Homeowner that lives next door to this house and I have complained several times. This leak outside the home is unacceptable for me as a homeowner. You buy these properties to manage, you should take care of the maintenance so people who actually own their homes can care for their own. A bucket and stones being placed in the ground is not solving the leaking problem coming from this home which interferes with my yard. Would you want to live next to this?? W... read more

Christina R 

on BBB

6 years ago

Professional scammers they will take your money! They had me pay application fees and $500 up front. I was told from there rep that I can get my $500 back if I decide not to move forward. I was approvedthe next day and was told all kind of extra fees. I told them I did not want to move forward and they said I will not be able to get my money back. I gave them a total of $685.00. They are misleading and will take your money. 

Stephanie B 

on BBB

6 years ago

Worst company and worst customer service. My husband and I had made a payment arrangement for August rent. We called progress on 8/19 to pay the rest of the bill. When we called we were told we couldn’t pay with our bank account or debt card, they stated we have to mail in either a check or a money order. The agent we spoke with didn’t inform us that the funds had to be sent via overnight shipment. So, we sent the money order regular mail. We received a letter that our funds are being sent back and an eviction is being proce... read more

Ann 

on BBB

6 years ago

This company is the worst!!!!!!!!! I applied for a home in which I had to pay $50 application plus $30 credit card fee, or I could’ve paid thru my checking account for free, plus $500 security holding fee. I was denied because they said they couldn’t verify my information. I received an email on August 26, 2019 stating I was denied and would receive my $500 holding fee refund within 3-10 business days if I paid with card or 30 day via mail if I paid using banking account info. 10 days later no refund to my card so I started ... read more

Ron S 

on BBB

6 years ago

Terrible , our air quit working last Thus. I called emergency # . I was informed that no one would come until the next day . Someone came couldn't fix the problem. Next day outside came . Worked one day went out again sat Called emergency # .next day in the morning , I was told No show .called emergency # , now on Tuesday someone is supposed to come .88 degrees in house . Do not believe this is good business .Hope this helps future lookers at this company