Progress Residential

Amari M 

on BBB

6 years ago

If you don't care about losing your hard earn money then this is the place for you. They make their money off your deposits and any extra fees they will try to charge you. I've rented with Progress for two years. Within the two years I transferred properties no sweat. It's when I decided to no longer rent with them I "accrued" fees. I called in late September to discuss the terms of my lease and my decision to move with someone in the office. Oh! I have receipts I have the phone bills with the day in question, time and lengt... read more

Amanda V 

on BBB

6 years ago

I've tried for a month to resolve an issue with my local office and they seem incapable of returning calls and if I manage to get one of them on the phone they lie and say they know nothing about what I'm talking about. Richard M***** responds to these posts, but it's only the initial response then he "sends information to the local office" which continues to not return calls. I have been told by multiple people that the only person in the company who can do anything is the person who won't return my calls- I don't believe t... read more

Amanda V 

on BBB

6 years ago

This company is TERRIBLE. I honestly can't put into words how awful they are to deal with. They don't return calls, they don't follow through on any of their responsibilities and when you do talk to someone they are extremely rude. Avoid avoid avoid!! 

Rachel E 

on BBB

6 years ago

I have had the worst experience with this company. Things that are meant to be fixed are done poorly, if at all. When having an issue with your account etc, and need it to be handled in a timely manner and/or need a supervisor or manager....I hope you have patience and extra $ because it takes weeks and multiple phone calls and voice messages before anyone responds just to tell you they have to leave another message with someone else etc etc. I’ve been passed around between so many people. And now they want to charge me mone... read more

Jason W 

on BBB

6 years ago

They suck! No customer service! I will update after i move out, but rent elsewhere! Be smart, dont ignore all the one star ratings. You should also ask where and why so many positive reviews popped up recently! They called me asking what they could do, after my post hit 100 views. Nothing. Thats all they will do. They will raise your rent, they will hord your deposit. 

Antonio B 

on BBB

6 years ago

STAY AWAY AT ALL COSTS! READ GOOGLE REVIEWS AND FB PAGE "RESIDENTS OF PROGRESS"! 

Glenn T 

on BBB

6 years ago

This company is shady at best. We ended up loosing a little over $100 (credit check fee +tax) which to us is no more than a rounding error. I had to review to warn others of the shady practices of this company as $100 as it did to us many years ago might mean a lot to some people. First off we have not rented houses in a long time as we have bought our houses. The reason we were renting this time is we were moving across the country and wanted to check out the area and get acclimated before we buy or build. With our credit b... read more

Jessica B 

on BBB

6 years ago

They are crooks who make up false charges only to give you the run around for hours before finally fixing their mistake 

Allison g 

on BBB

6 years ago

DO NOT RENT WITH THIS COMPANY!!! The worst rental experience of my life. They seem to think it is ok to leave residents with no hot water for a week+, a massive 6 foot hole in the floor and a continuing water leak creating more and more water damage. We have a 6 month old baby and I have an autoimmune disease. I cannot do laundry, bathe my child, do dishes, shower etc. I have also been having trouble breathing and if I develop and infection from this it is incredibly dangerous for me. We have spoken to at least 10 different ... read more