Proline Plumbing & Sewer

Cheval H. 

on Yelp

8 years ago

Over the moon! From first contact with Lisa to the onsite plumbing work today from Tyrone, our entire experience with Proline Plumbing was terrific. Both of them were so helpful and caring! After having problems with the first company our homeowner's insurance carrier hired, we were thrilled with the service we received from their replacement and now know who to contact should we ever need plumbing work in the future. We certainly will recommend Proline to all our family, friends, and anyone who will sit still long enoug... read more

J M. 

on Yelp

8 years ago

This is a review for one person, not the entire company. A plumber named Tyrone deserves a little tribute for his efficient work and great attitude. We've had other plumbers come from this company who--simply put--didn't do the job and couldn't conclusively explain what was going on. Tyrone explained it concisely, fixed it quickly and had a great attitude the entire time. 

Joan L. 

on Yelp

8 years ago

Tyrone (the tech) arrived promptly to my tenants's house, was super professional, assessed the water heater and replaced it with a new one all within an hour or so. Also I like their app that shows how near he is when he is headed to the house. I would definitely call them again, ProLine exceeded my expectations and made my problem go away! 

Jennifer P. 

on Yelp

8 years ago

We were really impressed with Proline's service on the day of our water disaster. They were speedy, and took care of the issue quickly, with great care and communication. Additionally, I liked to be able to track how far they were from my house from the time of my request to arrival. Cool! Excellent customer service and work all around. We will use Proline again (though, hopefully we won't have another disaster!)! 

Ben J. 

on Yelp

9 years ago

Had a water heater go out and flood our garage. Called our warranty company who contacted two contractors who could come out for four days. They finally got ahold of Proline and they were able to get out the next day. The dispatch lady told us a 4 hour window of arrival time. They arrived only 30 mins in to that window. Diagnosed the problem and replaced the water heater in just over an hour. Tony was straight to the point of what was needed and any expected costs. We had hot water before 2pm and they showed up at 11:30am. ... read more

Mark K. 

on Yelp

9 years ago

Tony and crew helped us out of our sewer pipe overflow disaster. Fast, efficient and very responsive even during nights and weekends. Also worked very professionally with our insurance I have the highest recommendation for Proline Mark K 

Jefna C. 

on Yelp

9 years ago

Pros: These guys came quickly and completed a big job very fast. Their project manager was professional and friendly. I had a harder time communicating with the guys on the job because their English was more limited. We were responding to emergency plumbing for waterlines to an upper bathroom and a leaking toilet drain, so we didn't get multiple bids. Cons: The amount seemed like it was a little high, and they didn't put plastic or paper down on the wood floor where they were doing work. Things could have been kept more cl... read more

David R. 

on Yelp

2 months ago

I asked Proline if they were qualified to fix our proprietary NuWater Septic System that was alarming. They said yes and sent a plumber out who said they had never worked on this type of system. Darren was a good plumber, but he did not have the knowledge or expertise to address our proprietary system. He ended up replacing two $500 floats that were not defective. With the alarm still not fixed he said I needed to call an electrician. The problem was lack of training on the control panel. The problem was fixed the next... read more

Jane 

on Yelp

10 months ago

I was charged nearly $2,000 in labor for only an hour and fifteen minutes of work, in addition to the $279 emergency service and diagnostic fee. At no point was I given a clear breakdown of costs, and I was led to believe that most of the expense was for an expensive part -- which I later discovered costs under $500. I was misled and taken advantage of. I understand that emergency services come at a premium, but this pricing feels excessive and predatory. I filled out a review directly to Proline with a promise to be contac... read more