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Proline Plumbing & Sewer
- Plumbing
- Vancouver, WA
About this business
Location details
3214 NE 58th St, Vancouver, WA, 98663, United States
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Pure robbery, indeed. My neighbor's toilet overflowed on November 1st and some clean water leaked into my condo beneath hers. I called ServPro who recommended that Proline meet their rep here to verify that there was no continuing leaking problem and they met here on November 3rd. ServPro's rep did both audio and video recordings showing water continuously running and swirling in the bowl, but Proline proclaimed that there was no leak and left quickly. The water was continuing to run until just recently when a retired firema... read more
Business response:
Hi Sherry, As we discussed on the phone, we were called for a toilet stoppage for your neighbor. The toilet was clear when we left on 11.03.21. I am sorry to hear you are having a leak two and a half months later. The two circumstances are not connected.
Pure robbery. Please do yourself a favor and move on. I had two different men from this company come into my home and not solve anything. Long story short, there was a leak I knew was coming from the bathtub. NO ONE COULD FIGURE IT OUT because they wanted to rush out. Currently, still having the leaking issue and I am short $700 dollars thanks to Proline. I heard it was hard to get a reliable plumber but my goodness this was just embarrassing.
Business response:
Hi Cassie, I am sorry to hear you are not pleased with the service you received. Visit #1 our technician found an issue with the upstairs shower valve. The valve was lose so he disassembled it and reassembled it. He spoke to the homeowner at the time and let her know that if this did not hold she would need a new shower valve - parts for the current one are no longer available. Visit #2 was for a different issue - one of the faucets in the master bathroom was leaking all over and under the cabinet. Our technician let the... read more
Used Proline as they are a contracted provider through my 2-10 warranty. First point of contact, they stated they were at my house and waited 45 minutes. My son and daughter were there, Proline was not. I had already waited quite some time for this appointment. Appointment was R/S'd. I get a window of 3pm to 7 pm, so once again have to leave work early. 6:55 pm I get a phone call that they can't find the house, which is strange considering they had already waited there "supposedly" already there on 11/10. Plumber shows up, i... read more
Man did they seem to do their business in a manner averse to the customer's best interest. I had a toilet that was leaking and needed a new toilet rebuild kit and an angle stop valve. Simple fix for parts that are very cheap. Ended up dropping the price of a brand new toilet AND the installation. I accept the cost for diagnostics and service fee due to it being provided up front, but the cost for a new angle stop at $150??? They told me the cost included labor, but there was already a separate labor and repair cost quoted fo... read more
Business response:
Brendan, I am sorry you feel this way. You called for an emergency same day appointment, yes, same day appointments are more expensive than scheduling for a future date. We had a technician on site within an hour. They diagnosed and repaired the issue with your toilet by performing a full rebuild. You approved all charges before work began. I am glad our technicians were able to get you up and running so quickly.
I needed a tankless water heater repaired. I called the dispatcher and told them I had a tankless water heater with the exact error code. The technician arrived and was eager to help and pleasant. however, he had no idea what to do with a tankless water heater. I told him based on the error it needed a new igniter. He said he would look into and called the company who told him what I told him. He then proceeded to take the vent off which was not part of the error code and told me there was no bird nest in it. The vent is 2... read more
Business response:
Hi Fred, We appreciate your feedback. Yes, you called for emergency Sunday service, and this does cost more than weekday service. Often times, we are able to get water heaters up and running without parts or replacement. Until we completed a full diagnostic, we did not know what was wrong with your unit. Our technician called Rinnai tech support who walked him through troubleshooting your unit. He was instructed to check the venting since error code 11 can result from a number of different issues, including condensatio... read more
A complete scam and fraud. Ten seconds in the house, misdiagnosed the problem, did nothing and then billed $144. Move on, do not call them, they are a scam.
Business response:
Michael, our technician was called to look at a leaking pipe under the kitchen sink. He diagnosed a problem with your kitchen faucet. The faucet is old, looks to be from the 50s, and no repair parts are available. He recommended replacing the kitchen faucet. You were not on site to authorize replacement so he left you a voice mail. We have provided you with a replacement estimate. I am sorry you are not happy with our service.
Grossly overpriced. They came on a non emergency call climbed on the roof and use high pressure water to clear a blockage under the house. No repairs performed. Done in 30 minutes. They itemized costs which included $150 to climb onto the roof. Total bill $924.
Business response:
Hi Paul, I am sorry you feel this way. You called after hours and we got you on schedule first thing the following morning. You had a main line backup. Our technician was able to clear the stoppage by performing jetting service. You were given the option of pulling and resetting a toilet or access via the roof - you chose the roof access option. After the line was cleared, you authorized us to scope the line with a camera to see why it backed up. We located a belly in your sewer line and will be providing an estimate f... read more
This is a terrible company and they just take the advantage of emergency situation. I had a broken pipe and asked them to send someone to fix it. They sent someone to my house and I shown them the location of the broken pipe. They (Tony) said it will cost $1650 to fix those two broken tee. I said there is no way to cost so much. He said ok. If you don't do it, you will still need to pay $275 for asking someone to come and "diagnostic". This is like invite a robbery yo your own house!
Business response:
I am sorry you feel this way Richard. You called for emergency weekend service for a leak and you agreed to the $275 to get a technician on site and diagnose. We provided you with a repair estimate. Keep in mind this includes a trip to the warehouse to get proper size parts (your water line is 1.25" which is not very common in residential homes). We then would return to the home, make the repair and return a second time after 2 hours when the glue dried to restore your water service. This price included all material, tr... read more
All I can do is laugh off a terrible company like this, technical person Tony K showed up at 7:05 pm when my apt was at 1130am. Only to be told there's nothing he can do about our broken water heater because it's covered by warranty, And he charged me 60 dollars to take 4 pictures. Obviously frustrated going on 5 days with out hot water I call their company and ask for a resolution. The lady I spoke with claimed to be the "manager" however had the temperament of a 2 year old. When I explained how I lost money to stay home b... read more
Business response:
Zack, I am sorry you feel this way. Your appointment was scheduled with an arrival time by 3:30 pm, our tech arrived before 7. Our office called you and let you know our technician was running late, getting delayed at a prior job. The messages you left for our office were vulgar in nature and unacceptable. You were already threatening to "go Karen on us" and give us a bad Yelp review before we even serviced you. You were also hostile toward our technician who worked late to make sure you were serviced on the day we prom... read more
Frequently asked questions about Proline Plumbing & Sewer
How is Proline Plumbing & Sewer rated?
Proline Plumbing & Sewer has a 4.3 star rating with 656 reviews.
When is Proline Plumbing & Sewer open?
Proline Plumbing & Sewer is open now. It is open 24/7.