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Proline Plumbing & Sewer
- Plumbing
- Vancouver, WA
About this business
Location details
3214 NE 58th St, Vancouver, WA, 98663, United States
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Got a quote to fix a small leak, they wanted $69 service call charge, $1300 to excavate, I grabbed my shovel and had the pipe exposed in less than 5 minutes, $800 for the repair that I eventually got fixed for less than $260. Wow! Plumbers in this county are way too expensive, go to YouTube, you can probably find an easy way to fix yourself at a fraction of the cost and keep thousands in your pocket.
Business response:
Thank you for your feedback. I was unable to locate a job to get specific details, as you did not provide your name. I am happy to hear you were able to get your leak repaired. There is a price for a licensed plumber to drive to your home and diagnose and repair an issue. All of our repairs are guaranteed for one year, both parts and labor.
I asked Proline if they were qualified to fix our proprietary NuWater Septic System that was alarming. They said yes and sent a plumber out who said they had never worked on this type of system. Darren was a good plumber, but he did not have the knowledge or expertise to address our proprietary system. He ended up replacing two $500 floats that were not defective. With the alarm still not fixed he said I needed to call an electrician. The problem was lack of training on the control panel. The problem was fixed the next... read more
Business response:
Hi David, thank you for reaching out. We did complete an inspection and neither of your floats were responding to the control panel. We replaced both floats and found a new error code was tripping the control panel. Due to the time of the day we could not get tech support on the phone to reset your control panel. We are glad you were able to get it reset and working.
I was charged nearly $2,000 in labor for only an hour and fifteen minutes of work, in addition to the $279 emergency service and diagnostic fee. At no point was I given a clear breakdown of costs, and I was led to believe that most of the expense was for an expensive part -- which I later discovered costs under $500. I was misled and taken advantage of. I understand that emergency services come at a premium, but this pricing feels excessive and predatory. I filled out a review directly to Proline with a promise to be contac... read more
Business response:
Hi Jane, I am sorry to hear you feel this way. Yes, we were called for an emergency after hours call because your were experiencing a sewage backup into the basement tub of a tenant space. After diagnostic, we determined that your sewage ejection grinder pump had failed. The cost of the service included labor, material, full replacement and our one year warranty which covers parts and labor. We were out within a few hours of your call and had all necessary material on the truck to speed up the repair. Please reach out i... read more
The customer service people were good. Once we got beyond that it was downhill. The project managers quoted us different amounts on different days The plumber left our house a mess. They didn't help with the city certification at all. not hire unless your are in a lurch. They want your money and will take you for more than their work is worth. Unpleasant, unprofessional and unkind!
Business response:
Sarah I am so sorry you feel this way. We did replace the water service to your home. Unfortunately, in older homes, the electrical system used to be grounded to the water pipes. When a new water service is run, alternate electrical grounding must be installed. An electrician must perform this work. We pulled the proper plumbing permit and scheduled the inspection to fit your schedule, but no one answered the door and the inspector did not have the access needed. The city requires a photo of the new electrical groundin... read more
I hired Proline Plumbing to fix a backed-up basement drain. They charged me $1330 for 45 minutes of work, which seemed steep, but I trusted they resolved the issue. It's worth saying this was considered "after hours" - I believe they charged $200 to drive to my place in inner SE, and $230 to "evaluate the issue", and $900 to "run a snake 15 feet". Unfortunately, I wasn't home at the time to verify, and when I returned the next day, the drain remains clogged. Plumber was kind and explained what he was doing when we spoke o... read more
Business response:
Hi Taylor. Yes, you called us out after hours for a backed up sewer line. Our technician was on site for over two hours and did not leave until midnight. When he left the line was running. He suggested a sewer scope, to check the integrity of the sewer line due to the fact this is a 1923 home, but you declined the service. You could have a line separation or root intrusion, which is very common in homes of this age. I am sorry you are still having plumbing issues. You should have a camera scope to determine what exac... read more
Proline provided and installed one of their A.O. Smith propane hot water heaters in our home 5 years ago at a cost of over $2,000. and as two elderly seniors we thought that it would last us the rest of our days. A week ago we woke to no hot water, called Proline and they sent a tech out who found the that the gas valve and pilot sensor had failed. The parts were still under warranty, but it would cost $70. for the service call, and $150. for them to call the manufacturer just to get approval to order the replacement part... read more
Business response:
I am sorry you feel this way Tim. Yes, we did install a water heater five years ago. Your water heater was still under parts warranty by the manufacturer. The labor warranty had expired as you mentioned, so you are responsible to pay labor fees. Our technician let you know what parts needed to be replaced and told you that you could call the manufacturer and order the parts yourself to save some money, but you declined. I don’t know how long you have been out of the workforce, but wages, gas, insurance, etc., etc. have ... read more
I had ProLine come out to downtown Camas with a high $300 fee just to come out, which they know puts you in a position not being able to shop around. The work needed to be done right away for my tenants, and they over charged me a wopping $2419 just to replace a tub drain with a working stopper, stopped the tub from dripping with some "O" rings and snaked the basement sewer line. They did shawty work and didn't warrant their work too, as the sewer line backed up again and they wouldn't come back out. So I had to hire another... read more
Business response:
Hi Ron, I am sorry you are not pleased with the service you received. I believe there is confusion with a few of the details listed. We did not charge $300 to come on site. You initially called for an emergency appointment for same day after hours service. If we had serviced after hours, the fee to come on site would have been closer to the $300. You opted for service the next day at our standard rates. While on site we serviced two different units – we supplied and replaced a bathroom faucet, replaced the tub waste an... read more
3/18/2024 $150 show up fee is not including any work what so ever. I'm appalled that it would cost $500 dollars just to do a diagnostic on a leak on a shower. Thats $500 for no repairs only diagnostic. I did not pay for the service. Below this this comment the manager is saying it was $289 but is leaving out the information about the multiple other fees. It adds up to $500 for a diagnosis, not $289.
Business response:
Jeremy, your property management company called us to locate the source of a leak presenting in a basement area. They approved $69 for tech to arrive on site and $75 for inspection/diagnostic. Our technician determined that leak detection was necessary for $289, which included creating access in drywall in the ceiling and walls, etc to determine the source of the leak which you declined. If you are able to provide access and cleanup and locate the area of the leak yourself, we are certainly able to make the plumbing repai... read more
Called Proline looking for someone to detect an underground water main leak. She said that they had someone with detection equipment who could find my leak and made me an appointment. 6 days later, a Proline service person showed up with no equipment or intention to find the leak. He just gave me an estimate for their leak detection person to come out and charged me $130 for his service call. I called Proline and requested a refund because I did not get the leak detection service I requested. The lady said she would listen ... read more
Business response:
Our technician arrived on site to assess the situation of high water usage. The water line was CPVC with no trace wire. There were no visible areas of water pooling. The distance from the meter to the home along with the fact there was no trace wire made for difficult conditions. Our technician quoted to have another technician with specialized equipment come out, but you declined.
Frequently asked questions about Proline Plumbing & Sewer
How is Proline Plumbing & Sewer rated?
Proline Plumbing & Sewer has a 4.4 star rating with 863 reviews.
When is Proline Plumbing & Sewer open?
Proline Plumbing & Sewer is open now. It is open 24/7.