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Proline Plumbing & Sewer
- Plumbing
- Vancouver, WA
About this business
Location details
3214 NE 58th St, Vancouver, WA, 98663, United States
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A complete scam and fraud. Ten seconds in the house, misdiagnosed the problem, did nothing and then billed $144. Move on, do not call them, they are a scam.
Business response:
Michael, our technician was called to look at a leaking pipe under the kitchen sink. He diagnosed a problem with your kitchen faucet. The faucet is old, looks to be from the 50s, and no repair parts are available. He recommended replacing the kitchen faucet. You were not on site to authorize replacement so he left you a voice mail. We have provided you with a replacement estimate. I am sorry you are not happy with our service.
Grossly overpriced. They came on a non emergency call climbed on the roof and use high pressure water to clear a blockage under the house. No repairs performed. Done in 30 minutes. They itemized costs which included $150 to climb onto the roof. Total bill $924.
Business response:
Hi Paul, I am sorry you feel this way. You called after hours and we got you on schedule first thing the following morning. You had a main line backup. Our technician was able to clear the stoppage by performing jetting service. You were given the option of pulling and resetting a toilet or access via the roof - you chose the roof access option. After the line was cleared, you authorized us to scope the line with a camera to see why it backed up. We located a belly in your sewer line and will be providing an estimate f... read more
This is a terrible company and they just take the advantage of emergency situation. I had a broken pipe and asked them to send someone to fix it. They sent someone to my house and I shown them the location of the broken pipe. They (Tony) said it will cost $1650 to fix those two broken tee. I said there is no way to cost so much. He said ok. If you don't do it, you will still need to pay $275 for asking someone to come and "diagnostic". This is like invite a robbery yo your own house!
Business response:
I am sorry you feel this way Richard. You called for emergency weekend service for a leak and you agreed to the $275 to get a technician on site and diagnose. We provided you with a repair estimate. Keep in mind this includes a trip to the warehouse to get proper size parts (your water line is 1.25" which is not very common in residential homes). We then would return to the home, make the repair and return a second time after 2 hours when the glue dried to restore your water service. This price included all material, tr... read more
All I can do is laugh off a terrible company like this, technical person Tony K showed up at 7:05 pm when my apt was at 1130am. Only to be told there's nothing he can do about our broken water heater because it's covered by warranty, And he charged me 60 dollars to take 4 pictures. Obviously frustrated going on 5 days with out hot water I call their company and ask for a resolution. The lady I spoke with claimed to be the "manager" however had the temperament of a 2 year old. When I explained how I lost money to stay home b... read more
Business response:
Zack, I am sorry you feel this way. Your appointment was scheduled with an arrival time by 3:30 pm, our tech arrived before 7. Our office called you and let you know our technician was running late, getting delayed at a prior job. The messages you left for our office were vulgar in nature and unacceptable. You were already threatening to "go Karen on us" and give us a bad Yelp review before we even serviced you. You were also hostile toward our technician who worked late to make sure you were serviced on the day we prom... read more
Nearly $700 for one hour of work. I asked for a breakdown of the quote and the tech could not give it. Way too expensive on pricing.
Business response:
Hi Arf, I do not have record of servicing anyone with this name. Please call the office so we can address any issues you may have. 877.376.2713.
Too not use them. They charged me $150 to tell me what was wrong and then wanted additional to fix it. No credit towards the overall repairs. Called two more plumbers and both quoted me A free estimate to diagnose the problem.
Business response:
Hi Lisa, I am sorry you feel this way. You were quoted our pricing and agreed to it when you made the appointment. We did provide you with an estimate for repair. I am not sure where the disconnect came from. I hope you get your plumbing issue taken care of.
Called them for a water leak close to our main feed line, shortly past the meter. Tech showed up five minutes before the three hour time slot communicated expired, and spent the first five plus minutes talking on the phone. He then proceeded to eventually dig a hole, determine approximately where the leak was occurring, inform me that he didn't have time to complete the work, refill the hole, charge me for a service call, hand me a ridiculously high estimate to complete the work, wish me a good weekend and depart. I calle... read more
Business response:
Hi Mike, I am sorry you were not pleased with the service visit. We were called out through a work order from your warranty company. Hold times to get authorization from your warranty company are long, but necessary. When we were told the repair was not covered, we provided you with an estimate. It sounds like you had the repair completed through an irrigation company. Their pricing structure is very different that a licensed plumbing company. I am glad your leak has been repaired.
Charged $1600 to replace a foot of pvc pipe. Then mysteriously there were more issues that they wanted to charge thousands more. A complete rip off scam company do not use. And if you do defiantly get a second opinion
Business response:
I am sorry to hear you are not happy with the service you received. Our technician installed an outside cleanout for your sewer line. This required excavating 4-5 feet deep and was very labor intensive. You have been having recurring issues with stoppages, so we scoped the line and found improper sloping which is causing your recurrent issue. We provided an estimate to repair your sewer line which happens to be located under your driveway which contributes to the higher repair cost. It is unfortunate that older homes ca... read more
Had to use this company due to home warranty and found that I was better off not even using the warranty.... I would of save time and $ and would of had a correct facet installed... This company put in a sub par facet (they said it was the equivalent), not even solidly put in and when I gave them information it wasn't so, they won't even work on making it right....
Business response:
Hi Kelly, I am sorry you are not satisfied with your Kohler faucet. Your old faucet had been discontinued and Kohler did not offer that same style. We had gone back and forth with you several times prior to installation - sending you model numbers, etc. You did not want the initial model number we suggested because you were very concerned with the arch height. You even called Kohler and they told you the 596-V had an arch similar to your prior faucet - so you approved for us to install that model. We have a follow-up ap... read more
Frequently asked questions about Proline Plumbing & Sewer
How is Proline Plumbing & Sewer rated?
Proline Plumbing & Sewer has a 4.4 star rating with 863 reviews.
When is Proline Plumbing & Sewer open?
Proline Plumbing & Sewer is open now. It is open 24/7.