Proline Plumbing & Sewer

Barry B. 

on Yelp

2 years ago

I sold my house on 11/05/2023 with a 30 day escrow. The buyer took 2 1/2 weeks to get the inspection done and their inspector said I had a bathtub valve leaking into the crawl space. I called American Home Shield and found out that my home warranty policy covered it. They sent NW Sundance Plumbing to fix it. After their plumber went down into the crawl space and looked around, he found the main drain from the bathtub was actually leaking. He said that they could fix it, but it was a two man job and couldn't come back until 1... read more

Daniel H. 

on Yelp

2 years ago

Good after hours service. However, we had several tub and shower valve bodies replaced previously. That being said, when I pay for after hours service and request to have another valve body replaced for a tub that will not shut off, I expect not to be charged a "diagnostic fee". The job was to replace the valve body. We already knew the valve bodies were severely worn. It felt a little like a money grab. 

Lana N. 

on Yelp

2 years ago

Scammed us out of services not even needed. This was proven by city water officials. Very unprofessional workers while at house screaming across house to each other. Leaving front door open as they worked. No concern about the customer. Substandard work and knowledge of the system. 

Veronica W. 

on Yelp

2 years ago

***I read the one star reviews and decided to give this company a shot anyway. *** Our utility company informed us we had a potential water leak, we scoured the house and found no sign of water, so we determined it was likely in the main line. We googled "leak detection" to see if a professional could help us locate where exactly the leak was. We found Proline. Scheduling was easy and a tech came out to look at our problem the next day, however they charged us almost $150 for "leak detection" services where the tech check... read more

Jim J. 

on Yelp

3 years ago

Do NOT call these snakes in the grass ! Be warned ! We called them for a leak in our water main was quoted $ 65.00 for them to come out then $75.00 for a diagnostic? What exactly did they mean by diagnostic? I told the ( let's be kind and call him a plumber) what the issue was and showed him where it was he dug in the soft (wet) ground and exposed the 3/4plastic water main, cut in half where the water was coming out of a pinhole in the pipe, installed an $8.00 plastic coupler, was at our house for just under 2 hrs., and... read more

Bill H. 

on Yelp

3 years ago

7/3/23 Update - STILL Feeling Pretty Ignorant for Using Proline Plumbing and counting on previous (Google) reviews. Summary - $800 for a tub drain and less than an hour's worth of work is, quite honestly, a ripoff. The (supposed) professional plumber overlooked a very obviously incorrectly installed tub drain, then after already charging me $800, wanted another $1,700 to fix something that took me about 15 minutes and $4 to fix after they left. Take a look at the bill. That was for well less than an hour's worth of work, ... read more

Brian H. 

on Yelp

3 years ago

AVOID AT ALL COSTS!! BAD COMPANY!I called for an estimate of a new main line to run to my house. I was charged $150 for 20 minutes of the persons time. The guy was very friendly and helpful but I was told that I would be sent an estimate and 10 hours later, nothing. I called another local company, they came out at NO CHARGE and provided me an estimate within 10 minutes. I feel completely ripped off by this. Very dissatisfied and disappointed. I don't feel that $150 for a simple estimate is justified. UPDATE: 2 days later the... read more

Beverly W. 

on Yelp

3 years ago

BEWARE!! Get a quote first!! Be prepared to be misdiagnosed and overcharged! I had Pro-Line come to fix a hot water heater and a leaky pipe connection. This took less than 2 hours and I was charged $953 with no parts used. As Tony was leaving I noticed he had broken a piece of trim on my door and I asked him to repair it which he was not happy about and he then reinstalled it upside down. A week later the hot water heater stopped working again. Even though they say" 100% customer guarantee", they quoted me a minimum of 3 to ... read more

David G. 

on Yelp

3 years ago

the continuing saga of the incompetence and expense of Proline Plumbing. the first supposedly licensed plumber in addition to misdiagnosing the leak in our shower also installed a new flapper in a toilet ($90 charge) to stop an intermittent leak and it failed as well and the toilet is back to its periodic leak and refill. this company is expensive and incompeten. not a great combination in a plumbing contracto. WARNING STAY CLEAR of these crooks. our attorney suggests we file a small claims case.