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Providence Uptown
- Apartments
- Houston, TX
About this business
Location details
3323 McCue Rd, Houston, TX, 77056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Every weekend trash constantly piles up all over the property and no one ever bothers to clean the hallways. The trash service that we pay for needs to be 7 days a week and management needs to hire some additional cleaning personnel to take care of the hallways and clean up all the trash scattered throughout the property. Simply sending a weekly email reminding residents that there will be no trash pick up on Friday and Saturday is completely useless! Wake up providence management and smell the trash!
Business response:
Hi Winston, Thank you for taking the time to share your feedback. Our team works hard to ensure our residents have the highest living experience possible and appreciate your perspective. We need this information to implement changes and would love to learn more about your personal circumstances. If we can be of any assistance, please contact us directly at (832) 699-0559 or stop by our office in person. We look forward to hearing from you soon.
Don't get me wrong we just moved in about a month back and we just love our house. Now what I hate about this place is that it's been a month and not once have I seen the main garbage place cleaned. Pictures speak for themselves. Management could comment and say you could have raised your concerns but this is something we should not complain about management must do their job and keep this place clean.
Business response:
Hello, We would like to sincerely apologize for the negative experience. We value your feedback and use this information to implement positive changes in the community. If you ever have concerns, please reach out to directly by giving us a call or visiting us in the office. We look forward to hearing from you soon.
I recommend this apartment place if: 1) you enjoy your water being turned off CONSISTENTLY for long periods of time. Even days 2) you enjoy maintenance entering your apartment without notice 3) you enjoy not being able to find a decent parking spot without paying for one 4) dog poop not being picked up so be prepared to step in it 5) gate breaking and not being able to exit so be expected to be late for work 6) loud music from neighbors and management doing absolutely nothing about it 7) overflowing trash chutes 8) front of... read more
Business response:
Hello, Thank you for your feedback. Our team works hard to provide a seamless living experience and apologizes for your negative experience. We would like to learn more about your circumstances and come to the appropriate resolution. Please stop by our office or contact us at 832-699-0559 so we can further assist you. We hope to hear from you soon.
Don't live here unless you like to pay full rent while 1) risking your life or 2) living without power and water. I have lived in a bunch of apartment complexes in different cities/states, and this one seems to consistently have issues. 1. Our water heater caught on fire, and the smoke detectors did not go off. 2. We were consistently losing power for close to 3 weeks before it was resolved. 3. We constantly have days where we don't have water, including right now.
Business response:
Hello, We would like to sincerely apologize for your negative experience. We would like to learn more about your specific situation and make things right. Please stop by our office or contact us at 832-699-0559 so we can personally assist you in resolving your concerns. We hope to hear from you soon.
We used to live at Providence Uptown for many... many years. My husband moved in there back in 2003 and he has seen 3-4 management turn over. At first we were in 4th floor when we got marriee back in 2009. So there was no one above us... when we moved to 2nd floor in 2012... we thought we moved under the Houston Zoo! Literally... I would go to management and complain... I ended up telling them: "I am pretty sure they have a zoo upstairs... maybe elephants.. maybe giraffe... please do something about it"... You want my opinio... read more
Don't let the location fool you, look somewhere else. Expect problems with maintenance, the office staff, and inconsiderate residents to name and few, and expect to handle all these problems by yourself. I've lived here since July and I'm counting the days till my lease is up.
Biggest mistake you could ever make is signing a lease here. Been here 6 months and have been dealing with stomping from upstairs neighbors without the office dealing with anything, dog shit everywhere that's never cleaned up, lack of notification about shit going wrong, slow responses, incompetent contractors causing more issue putting hundreds of people without amenities and water for multiple days.
Business response:
Hello Skyler, We would like to sincerely apologize for your negative experience. We're sorry that you've had noise issues and we understand how frustrating it is when irresponsible dog owners don't clean up after their pets. We pride ourselves on resolving our resident's maintenance requests promptly and are saddened to hear that we have fallen short. Please stop by our office or contact us at 832-699-0559 so we can personally assist you in resolving your concerns.
The apartment complex really needs to look into having a generic code for the gate entrance.. would make perfect sense, but they would lose out on money from the clickers. Instead they give you a one that always falls of its attachment, and when you finally lose it (which you will at some point) it's $50 for a new one. The only other option that they have is to set your phone number up for the gate, but sorry if you have a roommate because they can only do one phone number! Side note Tess at the front isn't good with communi... read more
Business response:
We don't use a generic code as it could easily be shared and it wouldn't limit access. We want to make sure to clarify any miscommunication, please contact the Property Manager so we can address your concern. Thank you for your review.
Very dangerous and not safe for families. Directly across from a strip club. Sketchy people at all hours of the night. At one point there was a brutal domestic assault in a common area of the apartment and there was ZERO security guard response. The woman was screaming for her life and ended up being taken to the hospital for head trauma. That was the last straw for our family and we moved out immediately. Management was very insensitive and tried to shift blame away from the incident, purporting that crime happens everywher... read more
Business response:
Our location is not as specified. As a company, we do everything we can to take care of our residents, however each person remains responsible for his or her own safety. While we can't prevent domestic disputes or crime from happening, we do take steps to promote preventative measures. We never want our residents to experience crime at home, or anywhere else. As always, we are in touch with local authorities when crime occurs either at our community or in the area. Thank you for your comments.
Frequently asked questions about Providence Uptown
How is Providence Uptown rated?
Providence Uptown has a 3.6 star rating with 621 reviews.
When is Providence Uptown open?
Providence Uptown is closed now. It will open at 10:00 a.m.