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Providence Uptown
- Apartments
- Houston, TX
About this business
Location details
3323 McCue Rd, Houston, TX, 77056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
From a real estate locators perspective, it was difficult getting in touch with management via calls and emails. However it does seem like a good place to refer apartment prospects due to location and amenities.
Business response:
Hi Kat, thanks for highlighting our location and amenities. We apologize for any delay in communication and appreciate your patience. Please reach out to our Property Manager, Rodolfo, at RViteri@berkshireresi.com, and we'd like the chance to further discuss your feedback. We look forward to connecting!
Very inconvenient w the often constructions. Get ready to dodge and man holes in the garage and squeeze through tiny spaces to get to your parking. The trash is always spewing out of its dumpsters.
Business response:
Hi Jerome, thanks for letting us know what you're noticing. We're always here to help, so please don't ever hesitate to reach out to us, so we can work together toward the right solutions. We hope to hear from you soon!
If i could give them zero star i would. Let me go straight to the point. You would think that paying a total of $1700/month would get you a decent service...think again. I lived on the ground floor. - The place is dirty. Not sure what happened to those people but all of the sudden they stopped cleaning the hallway. You have weeks when trash has been piling up to the point you can't even walk through the hallway. Management was notified...they did nothing. -If you have a dog don't waste your time walking your dog in the back.... read more
Please think twice before you move here. The water goes out frequently, the gates are always broken. Someone broke into the mail boxes stole my drivers license and credit card and use them and I had a hell of a time correcting my accounts. The management sent out an e-mail stating that they contacted the people that all personnel which mail boxes were broken into to let them know. They fail to contact me. But what upset me the most, I notified the management of a stalker and told them I would be moving and I would be get... read more
I hate living in this apartment! I cannot wait till my lease is up! It is loud all the time,My neighbors beneath me and four doors down beside me fight all the time and I can hear it in my apartment. The floors in the hallway I made of concrete so you can hear everything. The complex allows residents to have large dogs many residents have more than one dog living in their home. My neighbor allows its dog to run the hallway like a wild animal. It sounds like a horse running in the hallway in the middle of the night. The dogs ... read more
Business response:
Hi Kat, thank you for sharing your thoughts. Our team is alarmed to hear about your experience and we truly apologize for the disruptive issues that you've encountered. We understand your frustration with your the noise level of your neighbors, but unfortunately, management cannot get further involved in neighbor disputes. However, we do have a Courtesy Officer that lives on site and responds to these type of disturbances. Should you need a courtesy officers assistance 24 hours a day, please call 713-550-5000. We are not awa... read more
I have been in Providence for a little over a year now. The price and location are good, but be careful that you do get what you pay for. The folks at the lease office are nice, friendly people and for the most part responsive. Here are some of my painful experiences, some of them still ongoing: 1) Cell reception is horrifically bad, to the point I can barely take any calls at home or anywhere around the property including the garage. 2) Garage keypad call-in is very glitchy, works for a while then stops working and I have ... read more
Business response:
Hi Hazem, thank you for taking the time to leave a review. While our team is encouraged to know that you are impressed by our location and our service, we are a bit troubled by some of the details in your review. We are sorry for any inconveniences that you have experienced in regards to maintenance and our payment system! Please know that this was not our intention. We would like to learn more about your specific experience, so we invite you to reach out to our property manager directly. Please get in touch with us at provi... read more
If I could give this complex a negative star I would. First, we went to visit the complex on Saturday May 11th. There was a homeless man sleeping on the front step. When we entered the lobby area we told them of the situation and they did nothing about it. Instead we were greeted by the rudest gentleman by the name of Andrew. The very first thing out of his mouth was " It's raining we can't show the property" He didn't even offer to show us the other amenities until the end. He had a very bad attitude as if we were bothering... read more
Business response:
Renee, we're disheartened by your first impression of our community, as it does not reflect the thoughtful, accommodating service we truly intend to provide. We apologize if the behavior you observed on your tour was any less than 100% professional, and we will work to ensure more consistently positive interactions in the time ahead. We appreciate your interest and insight, and we wish you and your son the best on your continued search for a new home.
I lived here with my husband for three years. At first, it was great and affordable! We moved in to an apartment that was about $960 a month. The next year when we were asked to renew, they offered us a "great deal" of $1200 for rent in the exact same unit. We were in the process of planning a wedding and had no time to find a new place, so we resigned our lease. We found out that I was expecting and renewed a lease the following year for a 2 bedroom apartment for $1300. Horrible decision. That unit had uneven flooring in th... read more
Business response:
Hi Megan, thank you for taking the time to voice your concerns. Our team is discouraged to hear that you did not experience 5-star service throughout the entirety of your stay at our community. The experience you have detailed is unacceptable and we want to apologize for the leak in the ceiling as well as the other maintenance issues that you experienced. It is always the prerogative of our maintenance team to solve these problems in a timely matter but we are sorry that we missed the mark. Additionally, we are regretful tha... read more
Now that I have officially moved out it's time to update my review. After my previous complaint with this apartment complex I didn't believe it could get any worse but to my surprise it has. After they did their walkthrough, they are now trying to charge me for items I did not break. I do not mind paying for things I've caused but to make me pay for things I did not cause is a new low, even for this place. I have never been treated with so much disrespect from an apartment in all my years. At this point I am more upset tha... read more
Business response:
Hi Donald, Thank you for taking the time to share your feedback. We apologize for the negative experience and would love the opportunity to discuss your concerns in greater detail. At your earliest convenience, please contact our management team directly or stop by our office in person. We look forward to speaking with you.
Frequently asked questions about Providence Uptown
How is Providence Uptown rated?
Providence Uptown has a 3.6 star rating with 621 reviews.
When is Providence Uptown open?
Providence Uptown is open now. It will close at 6:00 p.m.