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Red Bank Veterinary Hospital (RBVH) - Tinton Falls
- Emergency Medicine
- Red Bank, NJ
About this business
Location details
100 Schulz Drive, Red Bank, NJ, 07701, United States
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Really had a great experience, my geriatric cat was not doing well and the staff took every step to keep me informed and were understanding of the emotional aspect of it as an owner. I truly thought it was the end of our journey together but they have given me some more time with my old guy and I trust their experience and advice moving forward. Addressing the health of the pet as well as the owners emotions and assuring them every step of the way.
Business response:
Thank you for such kind words. We are so glad that you are able to have some more time with your "old guy." We will always be here for you and him!
RBVH was recommended by my parents and the experience has been beyond amazing. Amazing and constant communication, efficiency, and efficacy. Regular hospitals could learn from RBVH! Communication
Business response:
Hi Evan, Thank you so much for sharing your experience with us. We are so glad that Buttercup is getting the care and follow up she needs. We are all rooting for her!
After 18+ months of working with RBVH, when it came time to say good bye to my beloved dog, the only people we saw or came into the room with us, on one the hardest days of our lives, were strangers. No one we had worked with, no one who comforted us throughout the 18 months. The whole event was cold and sterile and it had left the most horrible lasting scar on our hearts. We will never go back there for any reason. At one point, we were so happy with the service and the care we would have given a 10'star review. Incred... read more
Business response:
We sincerely apologize for any additional pain or inconvenience caused during such a profoundly difficult time. We understand how heartbreaking it is to say goodbye to a beloved pet after months of dedicated care, and we deeply regret that your experience did not reflect the level of compassion and support you deserved during this moment. We take your feedback very seriously, and your disappointment is completely understandable. We recognize how important it is to have familiar faces present to provide comfort and continuit... read more
Dog went into RBVH on a Thursday evening with a blood disease. He was admitted and was discharged on Monday afternoon. The estimate was $7k-$11k and the bill was $15K. They have you over a barrel as your animal is sick and you are emotional. You will do just about anything so that your pet gets well. Good news: dog received round the clock care and has so far recovered. Bad news: I felt, and still feel, as if we were constantly being pushed for more and more tests. My dog needed a transfusion the first night and got one.... read more
Business response:
Hi Lynn, thank you for reaching out. We understand your frustration regarding the cost estimate versus the final bill, and we take your feedback about the billing seriously. The hospital and the Drs do their best to be transparent about any additional cost with a pets continued stay in the hospital. We are sure the discrepancy with the Atopica was an honest mistake with it being refilled by the dr which we quickly acknowledged and rectified. If you would like to discuss this more, please contact our client liaisons at client... read more
I know this hospital and the doctors are very good there. When I go there, there is never an issue. But today I had a horrible experience on the phone with some scheduling person. I had a simple question about schedules, but she wasn't listening, repeating her spiel many times and talking over me. She held me on the phone until 5 p.m., after which she said I would need to leave a message. The place is pricey, and I just don't understand how they cannot afford professional personnel.
Business response:
Hi Alexander, we appreciate your feedback regarding your recent scheduling experience. We regret that the interaction did not meet our professional standards and understand your concern. Your comments are highly valued as we continuously strive to enhance our services. To assist in resolving this matter, please contact one of our Client Liaison at clientliaison@rbvh.net, as we are currently experiencing some challenges accessing your account details, and need more information to locate your account. Thank you for your feedba... read more
Horrible, money-hungry hospital - caused the death of my beloved cat and charged me approximately $20,000. Have similar stories from others here on Staten Island. Keep away.
Business response:
We take your feedback very seriously and are deeply concerned about your experience. We understand the loss of a beloved pet can be devastating, and we would like to address your concerns personally. Please contact one of our Client Liaisons to discuss your experience in detail. We are committed to reviewing all aspects of your case and addressing any issues that may have occurred during your visit to our facility. We appreciate you taking the time to share your experience, and we hope to have the opportunity to speak with y... read more
The ultimate farce about red bank is that people who have had a horrible experience at garden state recommend this lot. Reality is that staff is anything but competent and truthful, terrible results are the rule as are back breaking prices . Place is a hell hole
Business response:
Hi Stephen, thank you for sharing your feedback with us. Please contact our client liaisons at clientliaison@rbvh.net if you would like to discuss your experience in detail.
Of course you couldn't find my information .. "my point made" ... look how long it took you to respond to my review... til today I am still very disappointed and saddened... horrible horrible experience especially for my son ... Thanks " we miss our Smitty... I would hate to think he suffered passing as he did , rather than having your hospital offering us the option to put him dwn " that night...your hospital staff " knowing how sick he was" .. playing with our emotions and trying to make money off of us "made us believ... read more
Business response:
First and foremost, we want to express our deepest sympathy for the loss of Smitty. Reading your words, even years later, reminds us just how lasting the impact of a difficult experience can be. We are truly sorry that you and your son felt let down during such a heartbreaking time. It was never our intention to cause additional pain. Losing a pet is never easy, and the decisions around care are incredibly emotional and complex. While time has passed, your feedback still matters. It serves as an important reminder for us t... read more
My sweet angel Baxter was taken from us too soon. Killed by an overdose before his ear surgery even began. I was not informed that fentanyl would be used and that pumps that administer it are not tested prior to use. This negligence is unforgivable and to top it off I was treated heartless and cold by the vet who never called me after but sent a letter addressed "to whom it may concern" and a communication relayed by a "client" advocate that is there for damage control. If surgery is recommended for your baby please get ... read more
Business response:
We extend our sincere condolences on the passing of your cherished Baxter. We deeply regret this unfortunate event and acknowledge the distress it has caused. Please be assured that this matter has been addressed with the utmost seriousness. Consequently, enhanced protocols have been implemented to mitigate the risk of recurrence. These enhancements are designed to strengthen our safety procedures and improve communication with pet owners. We remain dedicated to upholding the highest standards of care for all animals under o... read more
Frequently asked questions about Red Bank Veterinary Hospital (RBVH) - Tinton Falls
How is Red Bank Veterinary Hospital (RBVH) - Tinton Falls rated?
Red Bank Veterinary Hospital (RBVH) - Tinton Falls has a 4.5 star rating with 5,358 reviews.
When is Red Bank Veterinary Hospital (RBVH) - Tinton Falls open?
Red Bank Veterinary Hospital (RBVH) - Tinton Falls is open now. It is open 24/7.