Red Bank Veterinary Hospital (RBVH) - Tinton Falls

4.5

Emergency Medicine
Red Bank, NJ

About this business

Healthcare Emergency Medicine

Location details

100 Schulz Drive, Red Bank, NJ, 07701, United States

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4.55,358 reviews

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Taylor S.

a year ago

We went to this veterinary hospital because we were recommended by all other vets in the area to go to this one. I knew it was going to be pricey because of the reviews so that wasn't my problem with the place. I'm giving this place 3/5 stars, the reason I won't go lower is because I can tell they do have great surgeons and their place is huge, which helps many animals and they are open 24 hours which I am grateful for. However, my experience with them has been nothing more than mediocre. My dog came in for a torn CCL, w... read more

Business response:

Thank you for sharing your detailed feedback with us. We sincerely apologize for the miscommunications and frustrations you experienced during your dog's surgery process. If you wouldn't mind reaching our to our Client Liaisons at clientliaison@rbvh.net so we can review your invoice and make sure everything is correct. We appreciate your feedback as it helps us identify areas needing improvement. We hope for a smooth and speedy recovery for your pup and are committed to improving our services to better meet your expectations... read more

Jenna R.

a year ago

The exam rooms are not soundproofed. I could hear the conversation of the pet owners and their doctor next door. Where is the privacy? The new hospital is cold and uninviting. My cat gets her cancer treatment here, so we will continue to come here. However, I'm disappointed in the new facility. I don't want people to hear my whole conversation with our doctor when I'm discussing sensitive and upsetting topics such as cancer!!!

Business response:

Thank you for sharing your feedback. I am sorry to hear about your concerns and the experience you had at our new facility. We deeply value your input and take privacy and comfort very seriously, especially in sensitive situations like yours. We are actively looking into solutions to improve sound privacy in our facility. Your suggestion will help us ensure that conversations between pet owners and doctors remain confidential. We also regret that the atmosphere of our new hospital felt cold and uninviting to you. Our goal is... read more

Jionni B.

a year ago

Came in for an emergency and was seen right away (the only reason for the 3 stars). Unfortunately my dog passed within only a few hours being there and I'm left with an enormous bill. Did they try their hardest to save my dog? I guess I'll never know. All I know is the main topic of conversation with anyone there during my visit was money.

Business response:

Hi Jionni, our sincerest condolences for the loss of your beloved pup. We would like to discuss your visit here at RBVH when you are up for it. Please reach out to one of our Client Liaisons at clientliaison@rbvh.net at your convenience.

Anne H.

a year ago

I was wrong , in my last review, The RedBank Vet hospital is excellent. They really care

Business response:

Hi Anne, thank you for sharing your feedback with us. We apologize for this experience and encourage you reach out to our client liaisons at clientliaison@rbvh.net to discuss this matter further if you would like to.

Linda J.

a year ago

I can't say enough great things about Dr Ringle. When I first met him, I thought that he was a little standoffish, but that changed, once we got to know him, he is an excellent surgeon. Our 12 yr old diabetic Min Pin developed cataracts. I was hesitant about getting the surgery done because of his age and condition. Dr Ringle explained everything that was going to happen before, during and after the surgery. If I had a question, he was kind enough to call back and was extremely patient with me. I'm so happy that we did it, o... read more

Business response:

Hi Linda, thank you for sharing this with us. It sounds like Dr. Ringle made a significant positive impact on your experience with your dog's surgery. It's wonderful to hear that he took the time to explain everything thoroughly and was patient and supportive throughout the process. Seeing your dog regain full vision and return to his happy self must be incredibly rewarding! If you ever need further assistance or have more to share, feel free to let me know.

Patricia C.

a year ago

Thank you, RBVH for helping us with the passage of our nearly 21 year old cat, Emmy. Your compassion and caring was stellar with her, as it was with our dog, Angel, eight years ago, who was about the same age. It's so comforting to know that you are available anytime we need help with our beloved pets.

Business response:

We are all truly sorry to hear about Emmy's passing, but I'm glad that RBVH was there to support you through it. Losing a beloved pet is never easy, but having compassionate and caring veterinary professionals can make a big difference. If you ever need to talk or share more about Emmy or Angel, I'm here to listen.

Katrina K.

a year ago

I thought I had up-dated this already. I don't see it here, so Guess maybe i didn't update. Pretty sure I did though. Anyway, we are all on the same page now. I have been back and Forth with DR. Kabatchnick and she is doing a Fine job of taking care of my cat. having said all that though. you still have to be on your toes because the Techs will do blood work etc. so you just have to remind them. that we just had BW done not long ago. Otherwise, i do recommend Dr. Kabatchnick and the Hospital. They are moving to a new l... read more

Business response:

Hi Katrina, thank you for sharing this with us. We understand cost transparency is very important and we strive hard to get owner approval first when performing any test or diagnostics. If you would like to discuss your visit in more detail please reach out to our client liaisons at clientliaison@rbvh.net. Thank you.

Max B.

a year ago

I was completely blown away from the compassion we received for our girl Kisses. The entire staff went above and beyond anything I would ever imagine. To find at the end of it all... there was no charge. Even as I write this, I still get choked up thinking about everything that they went out of their way and did for us. Thank you so much !!

Business response:

Thank you so much Max for sharing this with us! We are so glad that you, and your girl Kisses had a great experience here at RBVH. We will be sure to share this with our entire team. Please give her snuggles from all of us !

amy ..

a year ago

They take amazing care of both my dogs. And my previous dog and cat. Been going for years. And the staff is stellar! And so kind.

Business response:

Hi Amy we appreciate this so much! Thank you for taking the time to share your experiences with us. We will be sure to share this with our team here at RBVH!