Rehab Medical of Cincinnati, Inc.

3.5

Medical Supplies
Cincinnati, OH

About this business

Consumer Goods Medical Supplies

Location details

1150 W 8th St., #110, Cincinnati, OH, 45203, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 5:00 p.m.
Tue	9:00 a.m. to 5:00 p.m.
Wed	9:00 a.m. to 5:00 p.m.
Thu	9:00 a.m. to 5:00 p.m.
Fri	9:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

3.5170 reviews

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Bryan L

2 years ago

This company is abysmal to work with. The first gentleman I dealt with put together a chair for me that, if I had been the one responsible for its assembly, I would have been embarrassed to have it leave the shop. They took the chair back because it was completely useless to me. Three months later I get a call from a new rep who wanted to take over. Even though I stressed that the purpose of getting a new chair was to hopefully relieve pressure points that were causing me pain, he just essentially reordered the same exact ch... read more

Mildred K

2 years ago

They are not truthful they dont get back with you when they say they will and they are not very knowledgeable about what they are doing

Business response:

Thanks for your review. We do apologize for the service issues. Our goal is to resolve all issues in a timely manner. A voice mail has been left to resolve your issues asap. We look forward to speaking with you. Thanks.

B. G.

2 years ago

I am a contract worker that took on a cleaning assignment at the ******************,** location. It is now February of 2023 and I have still not been paid from the months of September and October of 2022! I have reached out to the accounts payable department for months and have yet to get a response or payment. This is beyond ridiculous!

Business response:

Thanks for your review. We do apologize for the delay and missing our **** on creating an outstanding customer experience. Your inquiry has been responded to and resolved. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks.

Briahna G

2 years ago

Pat G

3 years ago

Rehab medical has caused me to wait 4 months without getting my electric wheelchair fixed because of communication issues, and instead of following up on it on a regular basis to help expedite the situation I wound up having to make the phone calls to ******** and rehab medical as well as my doctor's ****** and ******** to keep the ball rolling, which added up to 4 months of waiting. On top of that they took it upon theirs elves to ship the parts to my house instead of to their company so that they can inspect the parts to m... read more

Business response:

Thanks for your review. We do apologize for the service experience received. I will be calling you to resolve issues to your satisfaction. A tech will also be visiting you shortly.

Rachel G

3 years ago

I have been communicating with this horrible company to simply get my brothers legs back aka his power wheelchair. It is going on 3 months that my brother has been without his chair due to the negligence and lying on behalf of this company. My brother was promised a call back by ******************* today in compliance and it still has not happened. After a week and promises by the ********************* that wheelchair parts would be delivered by *****, I then find out today that the joystick to my brothers wheelchair is in f... read more

Bonnie M

3 years ago

This wheelchair has never worked properly. They stalled on working on it for over a year and now, since the patient is on Medicade, they refuse to even work on it. I've called for more months asking to just donate it and they can't even come get it! The worst place to do business ever!

Berta G

3 years ago

They still not come to fix my scotter at **** s 4th st they keep giving me the run around this is a not so good place

Business response:

Thanks for your review. We do apologize for the delay. You have been scheduled, our tech will call you when he is on the way. Thanks.

Elsie A

3 years ago

Horrible! Non Call Back , Non text, Non Email. For Disabled Seniors the power chair is our Legs!

Business response:

Thanks for your review. Your feedback is greatly valued. We do apologize for the inconvenience and the poor customer experience received. Thanks for answering my call, We are working diligently to get you scheduled and resolve all issues in a timely manner. Thanks.