Rehab Medical of Cincinnati, Inc.

3.4

Medical Supplies
Cincinnati, OH

About this business

Consumer Goods Medical Supplies

Location details

1150 W 8th St., #110, Cincinnati, OH, 45203, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 5:00 p.m.
Tue	9:00 a.m. to 5:00 p.m.
Wed	9:00 a.m. to 5:00 p.m.
Thu	9:00 a.m. to 5:00 p.m.
Fri	9:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

3.4151 reviews

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Scott Y

a year ago

I agree 100% with what **** T said!!! Worst customer service I have ever dealt with. Spent thousands of dollars on a new chair and it quit working in less than 3 months. Their service department is horrible. Both times they worked on it quit again within an hour. Do not buy anything from this company.

Chad T

a year ago

Rehab Medical is one of the slowest companies in existence. We bought our chair from three 6 months ago and my family and are still suffering at the hands of their toxic incompetent. Can they even catch up?

Business response:

Thanks for your feedback. We do apologize for the customer experience received. At ********************** we strive to create positive customer experiences. Please contact our service center for assistance, ************. Thanks.

Michelle J

a year ago

We bought a manual chair in January. The left brake was faulty and went out in March. My mom entered the hospital and I was told due to insurance they could not fix the chair while she was in the hospital. (Only a few months old, should be under warranty). Mom came home from hospital, they sent a technician out who said she needs a new brake, we have to order it. No idea why a technician sent out to fix a left brake would not already have the parts to fix a left brake. Received messages that they were shipping her the brake,... read more

Business response:

Thanks for your feedback. We do apologize for the service received. At Rehab Medical we strive to deliver positive customer experiences on every interaction. Please call our service department to get this issue resolved in a timely manner. Our contact number is ************. Thanks.

Don

a year ago

Buyer Beware. There could be no company any worse to deal with. First they tried to get me to take a chair that was meant for someone else, then sent another out that I could not get in and out of. Even their tech. said he had never seen one so high. After voicing my opinion they told me they would pick up the chair and I should get one elsewhere. They sent somebody to measure me and still messed it up and act like it's my fault. Now they will not respond to my calls and messages. They have picked up the chair and still have... read more

Business response:

Thanks for your feedback, ********************. We do apologize that you did not receive a positive customer experience. We would like the opportunity to get this issue resolved. Please contact us at ************ for immediate assistance. Thanks.

Kimberly H

a year ago

This was a really bad experience. They measured my mother wrong and gave her an interim loaner that they billed as her permanent wheelchair. It did not have any foot rests. When I called, I had to call multiple times to get someone to help me and kept getting the run around. They sent someone out to get her measurements again and they measured wrong again. When they delivered the final wheelchair, it was too short like it was for a child, they did not adjust it for her and it was very uncomfortable for her. This is the worst... read more

Business response:

We do apologize for this experience. We do strive to deliver positive customer experiences. please contact our customer service department at ************ to get this corrected in a timely manner. Thanks.

Timothy G

a year ago

I have had a terrible experience with this company.. They simply do not care about their customers. In the past 10 months, my chair has broke a total of 4 times. This is a lot considering that this is supposed to be a brand new chair, and the industry standard, as I was told by their assistive technology professional. I chose at the recommendation of the assisted technology professional A Q6 edge HD pride, quantum. I am a big guy. and needed a heavy duty chair. My doctor told me that I need to offset pressure. about every ho... read more

Nicole R

a year ago

My son has special needs and required a gait trainer to help support his early walking. Rehab Medical came out to take his measurements, and then we heard nothing from them. I assumed it was because they were making his device, but this was another reminder that you should never just assume. They took his measurements for the trainer in October, and my sons pediatrician didnt receive the paperwork to sign off on the device (the FIRST step in the process) until December, when I reached out to Rehab Medical directly for a prog... read more

Business response:

Thanks for your feedback. We do apologize for the delay with this delivery. At Rehab Medical we strive to move as quickly as possible to improve our customer's lives with quality mobility equipment. We will need your son's first and last name to look into what caused this delay. We do strive to correct all issues in a timely manner. Thanks.

devika r

a year ago

My mother received a custom manual wheelchair from rehab medical. An ATP came out did measurements and they delivered the chair. My mom was having back issues and went to physical therapy. The PT found that the arm rests were too high, her feet couldnt touch the floor, back rest not suitable for her.I contacted rehab medical and an ATP came out he changed the back rests, arm rests, lowered the seat and changed the wheels. The foot rests do not work now since the seat was lowered. He told me to just live with the chair as is.... read more

Business response:

Thanks for your feedback. We do apologize for the inconvenience. Once your insurance is out of network your insurance requires you to choose a provider that is in network for cost savings. If you change to an insurance provider that is in our network in the future, we will be happy to take care of all mobility needs. Thanks.

Tony M

a year ago

STAY AS FAR AWAY AS POSSIBLE!!! I am paralyzed from the waist down and in need of a new wheelchair. One of my doctors suggested I try Rehab Medical! That has been one of the greatest mistakes I ever made. Purchased a wheelchair from Rehab Medical. They sent a tech out to get the measurements for the chair that I would be using. An order was placed, and it took almost a month before the chair was delivered. When the chair finally came in, it needed to be adjusted 2 on each side because it was rubbing. The same guy who took th... read more

Business response:

Thanks for your feedback. We do apologize for the inconvenience. We are showing that your insurance is out of network; your insurance requires you to choose a provider that is in network for cost savings going forward. If you do change insurance in the future and we are in network, it will be our pleasure to care for your mobility needs.