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Rehab Medical of Cincinnati, Inc.
- Medical Supplies
- Cincinnati, OH
About this business
Location details
1150 W 8th St., #110, Cincinnati, OH, 45203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Rehab medical has caused me to wait 4 months without getting my electric wheelchair fixed because of communication issues, and instead of following up on it on a regular basis to help expedite the situation I wound up having to make the phone calls to ******** and rehab medical as well as my doctor's ****** and ******** to keep the ball rolling, which added up to 4 months of waiting. On top of that they took it upon theirs elves to ship the parts to my house instead of to their company so that they can inspect the parts to m... read more
Business response:
Thanks for your review. We do apologize for the service experience received. I will be calling you to resolve issues to your satisfaction. A tech will also be visiting you shortly.
I have been communicating with this horrible company to simply get my brothers legs back aka his power wheelchair. It is going on 3 months that my brother has been without his chair due to the negligence and lying on behalf of this company. My brother was promised a call back by ******************* today in compliance and it still has not happened. After a week and promises by the ********************* that wheelchair parts would be delivered by *****, I then find out today that the joystick to my brothers wheelchair is in f... read more
This wheelchair has never worked properly. They stalled on working on it for over a year and now, since the patient is on Medicade, they refuse to even work on it. I've called for more months asking to just donate it and they can't even come get it! The worst place to do business ever!
They still not come to fix my scotter at **** s 4th st they keep giving me the run around this is a not so good place
Business response:
Thanks for your review. We do apologize for the delay. You have been scheduled, our tech will call you when he is on the way. Thanks.
Horrible! Non Call Back , Non text, Non Email. For Disabled Seniors the power chair is our Legs!
Business response:
Thanks for your review. Your feedback is greatly valued. We do apologize for the inconvenience and the poor customer experience received. Thanks for answering my call, We are working diligently to get you scheduled and resolve all issues in a timely manner. Thanks.
I don't even know where to begin. Purchasing the wheelchair was an ordeal but it was at the height of the pandemic so I made allowances. My father has been waiting for a replacement part to his wheelchair for 8 WEEKS. The part and the installation charge has long since hit my charge card. The "repairs department" was supposed to contact me when the part came in. When weeks went by and I heard nothing, I called. This was the first of 6-8 phone calls in which I was told that "someone would get back to me." No one has EVER ever... read more
This is the most unprofessional company I have ever dealt with. They will not answer their phone calls ,or call you back or anything. I've been 2 months trying to get wheelchair batteries. My Dr, faxed them multiple times,still no answer. Then called me one day and said my payment needed to be raised to 76 a month from 46.. not even legal
Business response:
Thanks for your feedback. We do apologize for your experience and will be working quickly to resolve your issues. I will be contacting you shortly to address all issues. At Rehab Medical we are committed to resolving all customer concerns in a timely manner. Thanks.
Im confined to a wheelchair. Waited almost 2 weeks for tech to check my non working chair. Said would order part. Waited another week, called, part has not been ordered. What is a guy to do when his only way of getting around is broken for weeks. Wish I could leave a 0.
This is the most unprofessional company I have ever dealt with. They will not answer their phone calls ,or call you back or anything. I've been 2 months trying to get wheelchair batteries. My Dr, faxed them multiple times,still no answer. Then called me one day and said my payment needed to be raised to 76 a month from 46.. not even legal
Business response:
Thanks for your feedback. We do apologize for your experience and will be working quickly to resolve your issues. I will be contacting you shortly to address all issues. At Rehab Medical we are committed to resolving all customer concerns in a timely manner. Thanks.
Frequently asked questions about Rehab Medical of Cincinnati, Inc.
How is Rehab Medical of Cincinnati, Inc. rated?
Rehab Medical of Cincinnati, Inc. has a 3.8 star rating with 219 reviews.
When is Rehab Medical of Cincinnati, Inc. open?
Rehab Medical of Cincinnati, Inc. is open now. It will close at 5:00 p.m.