Rehab Medical of Cincinnati, Inc.

Dan M 

on BBB

5 years ago

Takes advantage of old people. My stepmom with Alzheimer's had a wheelchair that the cushion was slipping down. $2500 for a new wheelchair later... My dad fell on his and slightly bend the bar to the wheel brake. A simple adjustment would fix it. I get a call that they were replacing his wheelchair with a $3000 chair! When I told him he hit the ceiling. They made it sound like it was free to him. Any other wheelchair company has all the prices for the chairs online. Not this company. Not a single price because they know they... read more

Rick S 

on BBB

5 years ago

We received a wheelchair from Rehab Medical for my disabled girlfriend, and it's been great. However, that's where the great stops. We have repeatedly reached out since December 2019 to try and get another foot rest now that my girlfriend has her prosthesis. We have not heard anything but "I don't know why you're still waiting" in months, and now, phone calls aren't even being returned. I am about to look into working with an entirely different company based on this. A pleasant experience has quickly soured. I have had to pa... read more

Rana H 

on BBB

5 years ago

If you wanted treated well don't use them. If you are over weight don't use them. My chair was not right from the beginning. The first person did his best and I was happy. But trying to get the chair right never happened. Now I am stuck with a chair that is trash. Insurance paid alot of money. If they knew they could not get me the right safe chair they should have said we can't do it. The last two people that cane out need a class in compassion. 

Mark R. 

on BBB

5 years ago

It’s been over one year trying to get my handicapped daughter chair right. The worst service ever. 

Jilly 

on BBB

6 years ago

Purchased an Amy Systems power chair. Getting the chair was simple. Working with Rehab Medical was a nightmare. At 1 year, my batteries died. Left me stranded on a 1-mile walk from home. Contacted the Rehab Medical (had to navigate a cumbersome process) beginning with calling their corporate office, who the was supposed to contact the local office on the south side of Indy. I followed their protocol for 6 months. Over that time period, I left 8 messages on their voicemail during regular business hours but received no respons... read more

jeff b 

on BBB

6 years ago

I am giving one star because you can't give negative. this is the worst company I have ever had to deal with. got my so called new power chair in nov. 2017 started having trouble within first couple weeks it sqeeked very loudly from metal on metal it had a bent left hand drive wheel which was from a bent or broken motor mount plus other issues call to have fixed in 2018 several times they told me they could not do anything till it was paid off.I thought they were supposed to fix rental equipment. finally had a tech come out ... read more