Rehab Medical of Cincinnati, Inc.

Thomas A 

on BBB

a year ago

Rehab Medical sold me a used power chair and said it was brand new. It has broken down every week and they refuse to work on it anymore. Parts are not made for it anymore. It was repaired over 20 times in 6 months. Hunk of junk. 

Reita M 

on BBB

a year ago

Rehab Medical, *** should be under investigation by the ****************** due to ******** and Medicate fraud, as well as the endangerment of life and safety to it's clients. In January of 2023, I received a sorry chair from this company looked good but a piece of garbage. I told the tech that delivered that chair it was not going to work for **** had to back down my hall way almost falling down the stairs do to the fact that the chair would not turn into any of my rooms nor allow me to safely get to my bathroom. 10 times te... read more

Scott E 

on BBB

a year ago

Recently purchased a power wheelchair from Rehab Medical. We were told it was custom made for my wife, but this was a lie. We received a standard Merits P325 ****************** Chair. We paid $3684 for the chair. I found the same chair online for $3000. We were also told that ******** had paid 70% of the cost which would make the price $12280. We never received an invoice. I was overwhelmed on what to do and waited 4 months before contacting Rehab Medical. My wife used the chair once for about 15 minutes so it is still brand... read more

james r 

on BBB

2 years ago

Approximately 4.5 months ago my Dr sent over to Rehab Medical an order for a manual wheelchair. After weeks of promises and failures to communicate and the sales person ********, failing to call, text or follow thru with promises and NO wheelchair, I spoke to Regional Director ***************************** and received assurances that while ******** failed, he would take care of it. ******** failed to contact my doctor ******* lost paperwork twice and advised me to cancel my Doctor ordered physical therapy and use THEIR phys... read more

Camiyah J 

on BBB

2 years ago

My physician ordered a power chair for me about a year ago and unfortunately, ever since I have had the power chair, it breaks down more than I am able to even use the power chair! This last time my power chair broke down, was the day after one of Rehab Medical's technicians so called fixed my power chair. The tech had the nerve to tell me to call Rehab Medical and request him if I had any problems after he so called fixed my power chair. Well, the day after the tech so called fixed my power chair, the power chair broke down... read more

SHELIA 

on BBB

2 years ago

@RehabMedical - I have been waiting since October 2022 for my fathers wheelchair. When you delivered, you were told it was the wrong chair. I have called and text, and left messages since 3/29/2023 . I have told you time and again I need the correct wheelchair. I had to buy safety belts to keep him in this broken chair. Can we please operate human? 

Kathleen C 

on BBB

2 years ago

Austin ********** now Rehab Medical - If I could give this company **** stars I would. ABSOLUTE WORST company I have ever dealt with when it comes to customer care, ordering, service, call backs, trying to get any sort of updates, etc. It has been 108 DAYS (Feb 4th, 2023) since I contacted them about a scooter and I am still in the dark as to what / if something has been ordered, as well as when something will be here. I get disconnected when I call the main number and try to speak with a representative named **** about orde... read more

LINDA B 

on BBB

2 years ago

I Have been in a wheel chair since **** and this company is the worst that I have EVER dealt with. It has been TWO weeks without my chair, and I keep getting the run a round, get lied to, get passed around to almost very one in the company from the bottom up! My daughter who's in the medical field FINALLY got a tech out out today to trouble shoot the problem as I told them it was a broken joy stick, WHICH I TOLD THEM WAS THE PROBLEM and they do not loan chairs but gladly took my money and told my doctor ******** weekends whi... read more

Bryan L 

on BBB

2 years ago

This company is abysmal to work with. The first gentleman I dealt with put together a chair for me that, if I had been the one responsible for its assembly, I would have been embarrassed to have it leave the shop. They took the chair back because it was completely useless to me. Three months later I get a call from a new rep who wanted to take over. Even though I stressed that the purpose of getting a new chair was to hopefully relieve pressure points that were causing me pain, he just essentially reordered the same exact ch... read more