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Rehab Medical of Cincinnati, Inc.
- Medical Supplies
- Cincinnati, OH
About this business
Location details
1150 W 8th St., #110, Cincinnati, OH, 45203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Salesman named ***** was terriffic. He stayed in touch during the whole process and made sure we were happy. Would allow them to supply us again if the need arises. Good company!
Business response:
Thank you Mr.L** for taking the time to give us a review. At Rehab Medical it is our mission to improve lives. We are happy to know that you received a positive customer experience which is what we strive for with every contact. Thank You.
Company very professional and easy to work with. Great customer servive
Business response:
Dear Ms. L***, It is our pleasure to serve you and strive for customer satisfaction. Our Mission is to Improve Lives. We thank you for taking the time out to give us a positive review.
You guys and girls are great!!! The Machine is great It's fast, it goes all over the yard , it's just what i needed after 2 years in a manual wheelchair, your field worker was great in helping me learn the operation of this High tech machine, Thank You All At Rehab Medical, Sincerely ********* P*****
Business response:
Thanks for your review. At Rehab Medical We are 100% committed to your satisfaction with our products and service. Your feedback is greatly valued.
I have been dealing with Rehab Medical for a month and a half to obtain a new wheelchair. My current chair was causing pressure sores as it was inadequate for me. I was promised the correct chair height, correct seat type (vinyl), and solid arms on the chair. I repeatedly asked for specs/details on the chair while they were "working on getting the proper chair". I was told on different occasions that it was no problem and being taken care of. The chair was finally delivered and guess what???!!! The only correct thing was the... read more
Business response:
Thanks for your feedback. We do apologize for the service issues. A voicemail has been left for you to get these issues resolved as quickly as possible. I am showing that you have been scheduled with our technician to resolve all issues. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks.
I have been dealing with Rehab Medical for a month and a half to obtain a new wheelchair. My current chair was causing pressure sores as it was inadequate for me. I was promised the correct chair height, correct seat type (vinyl), and solid arms on the chair. I repeatedly asked for specs/details on the chair while they were "working on getting the proper chair". I was told on different occasions that it was no problem and being taken care of. The chair was finally delivered and guess what???!!! The only correct thing was the... read more
Business response:
Thanks for your feedback. We do apologize for the service issues. A voicemail has been left for you to get these issues resolved as quickly as possible. I am showing that you have been scheduled with our technician to resolve all issues. At Rehab Medical we are committed to resolving all issues in a timely manner. Thanks.
They never did come and measure me for my wheelchair but they went ahead and ordered it without measuring me and got the wheelchair it was all wrong it's supposed to have a soft cushion and thoracic support and the technician that brought it never did just arm rest or the footrest I still can't use it because the location is wrong cuz I can't sit for very long time and our friend told us about this company they did her the same thing they said if you're not over 400 pounds he will not come out and measure you she see what **... read more
This is the worst company ever to deal with!! They scam seniors to the max. My mom got a custom wheelchair and when it was delivered, was far more than what she needed. She is still waiting on paperwork that Rehab said she electronically signed so we were NOT aware of any return policy because we would have returned it! The chair barely fits through any of her doors. The customer service department is terrible as well. Stay away from this company! Wish we would have.
Business response:
Thanks for your feedback. We do apologize that you are not happy with your service experience. At Rehab Medical we believe in operating with the highest standard of care. We are always willing to rectify all issues when we fall short of our ***** We follow the physicians prescription based on our customer's clinical diagnosis and all equipment is approved by insurance based on medical necessity.. All Delivery paperwork is signed during the deliver process and we do require that our customer's initial that they understand the... read more
These people are horrible. Absolutely disrespectful and disgraceful. They are proud to have an A+ bbb rating but yet they are not bbb accredited.
We have had this chair since June 21 ******, and have only got to use it 7 time out of 6 mo. It has been broken down the rest of the time . They have came out and not brought parts with after knowing they needed them. They also canceled on us 5 times before that knowing he can't walk to get around. If there was a botton to give 0 stars that's what I would give them instead.
Business response:
We do apologize for you service experience. At Rehab Medical we are committed to resolving all issues in a timely manner. I have located your account. I will contact you to get your repair expedited. Thanks for your feedback.
Frequently asked questions about Rehab Medical of Cincinnati, Inc.
How is Rehab Medical of Cincinnati, Inc. rated?
Rehab Medical of Cincinnati, Inc. has a 3.8 star rating with 219 reviews.
When is Rehab Medical of Cincinnati, Inc. open?
Rehab Medical of Cincinnati, Inc. is open now. It will close at 5:00 p.m.