Rehab Medical of Cincinnati, Inc.

3.4

Medical Supplies
Cincinnati, OH

About this business

Consumer Goods Medical Supplies

Location details

1150 W 8th St., #110, Cincinnati, OH, 45203, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 5:00 p.m.
Tue	9:00 a.m. to 5:00 p.m.
Wed	9:00 a.m. to 5:00 p.m.
Thu	9:00 a.m. to 5:00 p.m.
Fri	9:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

3.4151 reviews

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Kenneth L

6 years ago

Salesman named ***** was terriffic. He stayed in touch during the whole process and made sure we were happy. Would allow them to supply us again if the need arises. Good company!

Business response:

Thank you Mr.L** for taking the time to give us a review. At Rehab Medical it is our mission to improve lives. We are happy to know that you received a positive customer experience which is what we strive for with every contact. Thank You.

Lisa L

6 years ago

Company very professional and easy to work with. Great customer servive

Business response:

Dear Ms. L***, It is our pleasure to serve you and strive for customer satisfaction. Our Mission is to Improve Lives. We thank you for taking the time out to give us a positive review.

Bruce P.

6 years ago

You guys and girls are great!!! The Machine is great It's fast, it goes all over the yard , it's just what i needed after 2 years in a manual wheelchair, your field worker was great in helping me learn the operation of this High tech machine, Thank You All At Rehab Medical, Sincerely ********* P*****

Business response:

Thanks for your review. At Rehab Medical We are 100% committed to your satisfaction with our products and service. Your feedback is greatly valued.

Barbara N

4 months ago

It's turned into a scam .. making you pay to have it picked up to deliver. I was told go ahead and post a review. Taking mo ey away from disabled on fixed incomes. ************ . They got me. It sits on one's desk for 6 days now 2nd time because it won't work. But. Never was able to use it and still have to pay.i guess I sit another 2 yrs in bed, hi bed sores I know you'll visit.

Ahmed A

5 months ago

Hi I am disabled user manual wheelchair for 20 years first time I use this company rehab medical they are interested people dont do the job close the keys without fixing a chair I mean its unbelievable Ive been my champion broke down for three months hes got up only three wheels left supposed to be four ***** got arrested and came out and Wheelchair is not older than six months old brand new chair from rehab medical and is quickie wheelchair and its not cheap these people having the issue talking over the phone with attitude... read more

Business response:

Thanks for your feedback. We do apologize for your experience. At Rehab Medical we strive to resolve all customer complaints in a timely manner. Our customer experience specialist has left you a voicemail. Please contact us at your earliest convenience to have your issues resolved. Thanks.

Noel W

5 months ago

I ordered a power wheelchair, which was my only wheelchair and they seemed to have trouble getting their staff organized to come out and give me the details. I ordered my Wheelchair, and it was delivered after about three weeks. After I got the wheelchair, it began shutting down in the middle of the sidewalk. It wouldnt go forward or back. I called them for help and over the next eight months, yes, thats eight months. My 83 year old father had to push me home more than once. I waited for my wheelchair to be fixed. I called c... read more

Business response:

Thanks for your feedback. We do apologize for your experience. Our Goal is to create positive customer experiences for all of our customers. Our customer experience specialist has left you a voicemail to resolve all issues in a timely manner. Please call us back to get your issues resolved to your satisfaction. Thanks.

John D

7 months ago

There does not to be any sense of urgency in getting the wheelchairs they sell repaired. They cannot order correct parts on the first try. When I get the parts, they cannot install them because they do not have the needed ********'s funny that their website has these happy people saying how great rehab medical is, yet there is no place on their website for feedback. This raises the question in my mind: Where do these people come from? Are they actual customers or hired actors?I got the avid velocity wheelchair, which isn't t... read more

Edna D

8 months ago

They told me they could get me a wheelchair. My doctor provided all the necessary documents now they tell me I need a PT. They shouldve told me that to begin with. Still no chair. This is the worst company *** ever seen.

Business response:

Thanks for your feedback. I do apologize for the lack of communication. Per our conversation today you have been updated on the sales process by myself and Sales. Sales will keep you updated going forward. If you have any other issues or questions please contact us. Thanks.

Cheryl C

9 months ago

Worst customer service ever. Have been waiting for 2 months to get my son's wheelchair repaired they sent the part but have set up 3 appointments and not only did not show up but only found out I fell out of the que or they were not coming to **** today because I called them. When I called the day before they were coming but nope said they were not coming to **** today and set up another appointment for later in the week.