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Relax The Back
- Furniture Stores
- Fairfax, VA
About this business
Location details
11058 Main St, Fairfax, VA, 22030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | Closed | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 11:00 a.m. to 7:00 p.m. | |
| Sat | 11:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Nick Chandler, the store manager of the Fairfax store was a pleasure to work with , friendly and professional. He listened to me, and knew his products well. He met my needs, but wasn’t pushy about things I didn’t need. Nick seems to be interested in establishing good customer relationships for their long-term business. My bouncy stool is working well, I’m still deciding on the optimum level of inflation for my needs. The severe back pain that led me to purchase it is much improved since I started using it.
Business response:
Glad to hear about your positive experience with Relax the Back! Thank you for sharing your feedback!
The Fairfax, VA store manager was very personable and proficient. He was wonderful to work with. I’m not giving a 5 star review because of the unusually long time it takes from ordering and payment of a simple, no frills $400 blow-up stool to shipment - 3 weeks? And given that it’s not due to ship until December 23, there’s no telling how much longer it will be until I get it.
Business response:
Hi Kathleen. Thanks for the review. It was great meeting and talking with you. We like to account for all possibilities with our shipping estimates so we can hopefully under promise and over deliver. So the ship dates that generate at the time of sale are pretty conservative. Don't hesitate to reach out to the store and we can get updated tracking whenever it's needed. The good news is your stool was able to ship 12 days sooner than the estimate. Thanks again for shopping with us and bringing this shipping estimate to my at... read more
Marvin was very helpful, friendly, and informative throughout the whole purchase process.
Business response:
Thanks for your feedback and for taking the time to share your experience with Marvin.
My experience was wonderful, from entering the store, being greeted, asking about what I'm looking for, time spent on Q&A, and the products available. Much appreciated!! -Navid
Business response:
We're overjoyed to hear about your wonderful experience at Relax The Back. Thank you for sharing your feedback!
Helped me find the right desk chair for my body and my needs. Explained the different chairs and how they could be adjusted. There was no pressure to buy a chair at that time although I did. I appreciated that. Figured out a way to get my new desk chair to my home that day.
Business response:
Thanks for the review! Happy you were able to find a great chair for your needs!
In-store customer service was great. Nick was very knowledgeable, patient and helpful as we made our selection. Thank you!
Business response:
Thank you for your feedback! Glad we were able to provide a good experience for you.
LOVE MY NEW Seat and Back Cushions. Nick was very professional and courteous. He answered all of our questions and was extremely helpful with my final selection of purchases. THANK YOU!
Business response:
Happy you had a great experience with us. Thank you for choosing Relax The Back.
Nick was very prompt in making the arrangements for the delivery of our mattress. The two gentlemen who brought it and set it up did so within the requested time frame, and spent a little extra time to address my concerns.
Business response:
We are absolutely thrilled to hear about your positive experience with our delivery team. Thank you for sharing your feedback!
It was an easy sale because I knew what I wanted but Nick terrific. He answered all of my questions. He had a good selection of demos. I purchased it on Saturday and he was able to get me delivery on Monday. I can’t say enough good things about the Zero Gravity PC610 chair. It’s very expensive but it helped my back problem starting Monday night. I couldn’t believe it. You can’t put a price on that. I would recommend this store and Nick to help with back problems.
Business response:
Thanks Tom for the kind words. It was great meeting you and congrats on your new Perfect Chair!
Frequently asked questions about Relax The Back
How is Relax The Back rated?
Relax The Back has a 4.9 star rating with 199 reviews.
When is Relax The Back open?
Relax The Back is closed now. It will open at 12:00 p.m.