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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Took two and a half weeks to get in for a warranty-covered repair that was causing the car to be completely inoperable. It then took another two weeks for them to claim the car was fixed and return it to me with the problem not fixed. When I called back I was told it would be another two weeks for me to get the car back in, even though they didn't fix it the first time. Took me a month and a half to fix an issue that should have been handled within a week, and there was zero communication throughout though I tried to call, t... read more
Business response:
We're sorry to hear that you were not satisfied with the services you received. We strive to provide exceptional service and meet the expectations of our customers. Your feedback is important to us, and we would appreciate more specific details about your experience so that we can address your concerns appropriately. Please contact our customer service department directly with more information about the services you received and the specific issues you encountered. We want to understand the nature of the problem and work tow... read more
Terrible customer service; they never answer the phones and cant complete simple requests despite us communicating it to them
Business response:
We sincerely apologize for the difficulty you experienced in trying to reach us by phone and for the lack of call backs. Effective communication is essential to us, and we deeply regret any inconvenience this may have caused. We take your feedback seriously and will investigate the issues with our phone system to ensure that our customers can easily reach us and receive timely call backs when necessary. If you have any specific details or concerns you would like to share about your experience, please do not hesitate to reach... read more
After I closed the loan, signed all papers from the lender, had keys in hand, they decided my proof of residency was still not acceptable to them and gave me until noon the next day to get them something else or they would call the police and report the car stolen.
Business response:
We are sorry to hear about your negative experience, and we genuinely want to help address your concerns. To assist you effectively and work towards a resolution, we kindly request more specific details about your experience. Your feedback is essential in helping us understand the issues you encountered and make improvements to our service. Please feel free to provide additional information or clarification regarding your concerns, and we will do our best to address them promptly.
I would never recommend this dealership to anyone. It took them 3 times to order a part for my car, each time I went it took 3 hours for them to tell me they had ordered the wrong parts. Three trips and 9 hours later they finally got it. I talked to others there and they all said the wait was always very long.
Not my car. Totaled Dec 2022. Taken by insurance company for salvage.
After complete engine replacement, they were going to charge me 1200.00 for leaking gasket. Im replacing it my self.
We are not happy. We waited over 2 hours while they ran diagnostic tests to determine that we needed a fuel injector replacement. This was on September 14th. The part was ordered that day & now, we have been waiting 12 days (as of today, September 26) for the part to arrive.
Business response:
We appreciate your patience as our manufacturers are undergoing parts delays, we are doing our best to accommodate our customers. Please contact our team to provide you with an update.
Terrible!! I got one text from them saying I needed fuel injection service,I said no! That was at 8:40 am on 9/06/23. I started texting the person that told me I could reach him at 1:46 no reply, started calling no answer! My husband went by and told us there were leaves in our fan thats why it was making noise on 4th speed! Also charged us $159 Which we bought the extended warranty, they told us we were covered bumper to bumper! Obviously that isnt true!! Customer service sucks!!!
The glass company quoted me $125 to repair my glass panel but charged $250 when they installed it. A rip off. You gave mea small discount but it's the principal that hurts
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,871 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open on Monday at 8:00 a.m.