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Reliable Chevrolet
- Car Dealers
- Springfield, MO
About this business
Location details
3655 S Campbell, Springfield, MO, 65807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Kept truck 1 month! No exaggeration. Charged excessive unapproved prices and diagnosis fees. Claimed there was damage to under carriage and bumper and when I went it showed no damage and adviser didn't know why he was told there was. Not aligned after charging for this and still have issues I took it on for on all but 1 item. Will not return for anything whether service or a new truck and will advise family and friends to stay away until they get a handle on lack of trained and skilled people. Wasn't even a Chevy trained tec... read more
Business response:
We appreciate you taking the time to share detailed feedback regarding your recent service experience. Our team strives to provide clear communication, accurate assessments, and quality workmanship throughout the repair process, and we take concerns related to timing, vehicle condition, and service recommendations seriously. We would welcome the opportunity to review the details of your visit and better understand the concerns you have raised. Please reach out to Chris Rothwell at crothwell@vtaig.com so we can discuss your e... read more
Took a week longer than I was told and they never did get me a rental or loaner car
Business response:
We appreciate you sharing feedback regarding your recent service experience. Our team strives to provide clear timing expectations and keep customers informed throughout the repair process while assisting with transportation options when available. We understand the importance of minimizing disruptions when a vehicle remains in service longer than anticipated. Please reach out to Chris Rothwell at crothwell@vtaig.com so we can discuss your concerns further.
poor communication and did not return calls timely manner
Business response:
We appreciate you bringing your concerns to our attention. Timely communication is an important part of the service experience, and we value feedback that helps us evaluate how we support our customers. Our team is committed to providing professional and responsive customer care. Please reach out to Eric Shoemaker, our General Manager, at 417-522-1617 so we can discuss your experience further.
would not recommend, Not up front will not call you back for nothing
Business response:
We appreciate you taking the time to share your feedback, and we're sorry to hear your experience did not reflect the level of communication we strive to provide. Our team is committed to being responsive and creating a positive experience for every customer. Please reach out to Chris Rothwell at crothwell@vtaig.com so we can learn more about your visit and better understand your concerns.
After dropped car off for oil change cause car was saying oil needed changed now they told me they just reset the oil life on it.
Business response:
We appreciate you sharing your recent service experience. We understand your concerns regarding the handling of your oil service request and the information provided about the oil life indicator reset. Our team remains committed to clear communication and consistent service procedures for all maintenance needs. If you would like to discuss this further, we encourage you to reach out to Chris Rothwell at crothwell@vtaig.com.
These guys are such crooks.Everytime I am in there something else wrong or leave stuff off and dirty my car. It's time to find somewhere else.
Business response:
We are disappointed to hear that your recent experiences have changed the confidence you once had in our team. Our goal is always to provide thorough service and return every vehicle with the level of care and attention our guests expect. We appreciate your feedback and would value the chance to address your concerns directly. Please contact Chris Rothwell at crothwell@vtaig.com so we can learn more about your experience.
They were terrible. Service was terrible. My sale rep was terrible. Just an all around terrible experience.
Business response:
We take feedback regarding the overall experience and interactions with our team seriously. Our team remains committed to providing a professional and supportive environment for every customer. We continue to focus on improving consistency and delivering a higher standard of service across all areas, reach out to Chris Rothwell at crothwell@vtaig.com.
Had my vehicle for over 3 weeks, didn't return phone calls. Lacked communication, follow through, and professionalism. Will not go back
Business response:
We appreciate you taking the time to share your feedback regarding your service experience. Our team is committed to timely communication and keeping customers informed throughout the repair process. Input like this helps us identify opportunities to improve responsiveness and overall service quality. For further assistance, please reach out to Eric Shoemaker, our General Manager, at 417-522-1617.
I took it in and was told it'd take a day it ended up taking 4 and my brakes are still not fixed
Business response:
We understand the importance of timely and effective vehicle repairs. Our team is committed to providing accurate timelines and ensuring all service work is completed thoroughly. Feedback like this helps us continue improving both efficiency and follow-through. For further assistance, please reach out to Chris Rothwell at crothwell@vtaig.com.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.4 star rating with 7,019 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open at 7:00 a.m.