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Reliable Chevrolet
- Car Dealers
- Springfield, MO
About this business
Location details
3655 S Campbell, Springfield, MO, 65807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
If I could give 0 stars I would I have dropped my car off with them multiple times and they are not willing to try and get me a proper diagnosis or fix without just randomly throwing parts at it and charging me money.. if I never have to go back there again I won't. I highly recommend not going to them for anything
Business response:
Thank you for taking the time to leave us a review. We understand your frustration and apologize that your experience with our service department fell short of your expectations. We take all customer feedback seriously and use it to improve our service. We would appreciate the opportunity to discuss your concerns in more detail. Please contact our Service Director, Justin Moore, directly at Jmoore05@vtaig.com at your earliest convenience to schedule a meeting or discuss your vehicle's diagnosis and repair options. Sincerely,... read more
Didn't do everything that they were supposed to do
It was an absolute disaster. The salesperson wrote up the wrong car from the start; the price was higher when we wrote up the original car that I drove and wanted to purchase. I bought the car on Jan 8th and finally got the paperwork on March 7th. They have no follow-through. I have taken the car in three times to get door guards and still don't have them.
Love my new truck but the finance office gave me a 10,000 mile warranty and said it wouldn't change my payment or interest rate, however did not tell me it raised the price of the vehicle $2,800! I tried paying it off early and that's how I found out the fee. Very disappointed and felt a little shady!
Business response:
Hi there, we're sorry to hear about your experience. We strive to be transparent with our customers, and we apologize for any confusion. At your earliest convenience, please reach out to Eric Shoemaker, our General Manager, at 855-971-8359.
Not great! Will never buy another car from these people. Bought my car a few weeks back and my old loan still isn't paid off yet.
Business response:
Hi there, we're sorry to hear about your experience with us. We strive to provide top-notch service and would like to assist in resolving this issue. At your earliest convenience, please reach out to Eric Shoemaker, our General Manager, at 855-971-8359.
Since I cannot write about the experience let me just say this...they are the most un-reliable place I have ever dealt with. They care about your money only. Forget about warranty work. Avoid this place...nothing is worth this frustrating.
Business response:
We are truly sorry to hear about your experience. We strive to provide exceptional service to all our customers and we apologize for falling short in your case. At your earliest convenience, please reach out to Justin Moore, at jmoore05@vtaig.com.
The service department is very difficult to communicate with. The phone system is not customer friendly. After dropping vehicle off for service had a hard time getting updates on service and progress. Had to call several lines to finally get an answer. Service was completed as requested and rental car was provided.
Business response:
We're sorry to hear about your experience. Your feedback is important to us and we will address the communication issues with our service department. We're glad to hear that the service was completed as requested and a rental car was provided. At your earliest convenience, please reach out to Justin Moore, at jmoore05@vtaig.com.
after balance, had vibration. took to another shop, had tires balanced and now smooth ride
An agreement was made/signed prior to purchase, that Reliable Chevy would make a simple cosmetic repair. We purchased on a Friday and was told by Monday we'd be contacted by Byron to have it scheduled. We have made 2 phone calls and was given the run around. It's been 3 weeks since purchase and still nothing. If this is how customers are treated, we won't be back to purchase from this dealership again.
Business response:
Hi there, thank you for sharing your experience with us. We apologize for the delay in scheduling your repair and the lack of communication. At your earliest convenience, please reach out to Justin Moore, at jmoore05@vtaig.com.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.4 star rating with 6,637 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is open now. It will close at 7:00 p.m.