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Reliable Chevrolet
- Car Dealers
- Springfield, MO
About this business
Location details
3655 S Campbell, Springfield, MO, 65807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Technicians are nice but the problem still isnt solved. They say its the Apple car play but its not. My stereo and electronics still freeze up. Now I have to go AGAIN to have them look at it AGAIN. Not to hopeful either. Its a brand new car!!!! As a mom of three, I do not have time to run to the dealership and let them have my car without them even giving me a loaner car. I have researched and apparently my trailblazer its not the only one doing this, so obviously its a problem that needs address.
Wore me out with this that and the other. Not a simple process by any means.
I had made an appointment.when I arrived the gentleman told me an hour to an hour and a half. I ended up there for two hours and asked how much longer he said give me a minute and an hour later at 3 hours my car was finished.I dont understand why I even made an appointment.
I charge for an oil change that never got done
Went in for a scheduled service at 8:15 AM and didnt receive my vehicle back until 11:30AM for a 15k mile inspection, oil change, and diagnostic on my faulty Cruise Control Systems. Also didnt even consider asking for my warranties but happy and ready to charge me for a service not scheduled.
Slow and uninformed the worst dealership I have ever dealt with
Was told issue with car shaking and rattling had to do with brake pads needing to be replaced. Agreed to replacing front and back brake pads, as well as other miscellaneous services to get the vehicle in top shape - totaling $2,400. Continued rattling within a few days of service. Called to let them know but didnt get a returned call. Engine then completely died and had to be towed to a body shop where they said the issue was the motor and it was an $8,600 fix.
Once again Reliable Chevrolet stated they did something on the invoice but did not do the service on the truck. I received notice on email that the truck was ready but called and found out it was not. I was promised a return call and did not get it. Reliable needs to get this fixed.
Business response:
Thank you for bringing this to our attention. We apologize for any inconvenience caused during your service visit. We understand that it can be frustrating when a problem with your vehicle cannot be immediately resolved. Our service team strives to diagnose and repair issues as quickly as possible, but sometimes, more extensive repairs may be necessary. We appreciate your patience and understanding during the process. At your earliest convenience, please reach out to Eric Shoemaker, our General Manager, at 855-971-8359.
Mu car did not get Serviced.. Reliable said they could not do it because they dont do car newer then 2017 so they sent me to ford and they did not do it either.
Business response:
We're disappointed to hear you feel there was miscommunication with our team. We want to understand this review further, please contact Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com at your earliest convenience.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.3 star rating with 6,425 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open tomorrow at 7:00 a.m.