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Reliable Chevrolet
- Car Dealers
- Springfield, MO
About this business
Location details
3655 S Campbell, Springfield, MO, 65807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I did not take my new truck in for service on 8/8/24. I stopped at the dealership two weeks ago (on 8/5) to check on the status of the running boards that were part of the purchase price from two months earlier... and they had never even placed the order to get the running boards in stock!!!! It has been two weeks since that time and still no response/phone call to get them installed (2.5 months after taking delivery of the truck!!!!
Business response:
Thank you for bringing this to our attention. We sincerely apologize for the delay and the lack of communication regarding your running boards. This situation is far from the level of service we aim to provide, and we understand your frustration. We would like to resolve this as quickly as possible. Please contact our Service Director, Justin Moore, at Jmoore05@vtaig.com. Thank you for your patience.
They installed the front license plate bracket and damaged the bumper. They scheduled me for a windshield repair and when I got there I was told it couldn't be done because the repair person wasn't there. The service guys I dealt with weren't professional at all.
Business response:
Thank you for bringing this to our attention. We're truly sorry to hear about the damage to your bumper and the inconvenience you faced with your windshield repair. This is not the level of service we strive to provide, and we want to make it right. Please contact our Service Director, Justin Moore, at Jmoore05@vtaig.com, so we can address these issues promptly. We appreciate your feedback and the opportunity to improve your experience.
The sales manager that help our salesman was a condescending fill in the blank. Would NOT recommend using
Business response:
We apologize that you had a negative experience with our sales manager. Your feedback is important to us. To better understand your concerns and work towards a resolution, please contact our General Manager, Eric Shoemaker, at 855-971-8359 at your earliest convenience.
My son purchased Toyota Tundra from this dealership. They were friendly and easy to work with however my son has had nothing but issues after the purchase! A new alternator had to be put on a week after purchase and now the truck is messed up again. It looks like possible it may need a new fuel pump. We asked if they checked this vehicle out w their shop and were told yes. It's heartbreaking to purchase something and feel confident and comfortable just to be out money a few weeks later.
Ghosted me after seeing how much I made. 10/10 wouldn't recommend
Told the service advisor we would be in the waiting room. Left us sitting there for hours because he didn't remember we were there. Tried to smooth it over with a free oil change. That doesn't give back those hours.
Business response:
We apologize for the inconvenience and frustration you experienced during your recent visit to Reliable Chevrolet. Your time is valuable, and we regret that our service fell short of your expectations. Please contact our Service Director, Justin Moore, at Jmoore05@vtaig.com. He will look into this matter and work towards a resolution that addresses your concerns. Thank you for bringing this to our attention. We hope to restore your trust in our service.
2.5 hours to complete, got oily fingerprints on inside and outside of the car.
Business response:
At Reliable Chevrolet, we strive to provide efficient service while ensuring the cleanliness and care of our customers' vehicles. Your feedback highlights areas where we fell short. To address your concerns and regain your trust, we ask that you contact Justin Moore, our Service Director, directly at Jmoore05@vtaig.com. We appreciate you bringing these issues to our attention. We take all customer feedback seriously and will use it to improve our service department's efficiency and quality control.
I've already shared on 3 surveys! No matter how many times you ask your service does not get better!
Business response:
Thank you for taking the time to share your feedback. We understand your frustration and apologize that your recent service experience at Reliable Chevrolet MO wasn't up to par. To gather more details about your specific experience and ensure we address the underlying issues, we'd like to connect you directly with Justin Moore, our Service Director. He can be reached at Jmoore05@vtaig.com. We appreciate your willingness to work with us!
If I could give 0 stars I would I have dropped my car off with them multiple times and they are not willing to try and get me a proper diagnosis or fix without just randomly throwing parts at it and charging me money.. if I never have to go back there again I won't. I highly recommend not going to them for anything
Business response:
Thank you for taking the time to leave us a review. We understand your frustration and apologize that your experience with our service department fell short of your expectations. We take all customer feedback seriously and use it to improve our service. We would appreciate the opportunity to discuss your concerns in more detail. Please contact our Service Director, Justin Moore, directly at Jmoore05@vtaig.com at your earliest convenience to schedule a meeting or discuss your vehicle's diagnosis and repair options. Sincerely,... read more
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.4 star rating with 6,378 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is open now. It will close at 7:00 p.m.