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Reliable Chevrolet
- Car Dealers
- Springfield, MO
About this business
Location details
3655 S Campbell, Springfield, MO, 65807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
My son purchased Toyota Tundra from this dealership. They were friendly and easy to work with however my son has had nothing but issues after the purchase! A new alternator had to be put on a week after purchase and now the truck is messed up again. It looks like possible it may need a new fuel pump. We asked if they checked this vehicle out w their shop and were told yes. It's heartbreaking to purchase something and feel confident and comfortable just to be out money a few weeks later.
Ghosted me after seeing how much I made. 10/10 wouldn't recommend
Told the service advisor we would be in the waiting room. Left us sitting there for hours because he didn't remember we were there. Tried to smooth it over with a free oil change. That doesn't give back those hours.
Business response:
We apologize for the inconvenience and frustration you experienced during your recent visit to Reliable Chevrolet. Your time is valuable, and we regret that our service fell short of your expectations. Please contact our Service Director, Justin Moore, at Jmoore05@vtaig.com. He will look into this matter and work towards a resolution that addresses your concerns. Thank you for bringing this to our attention. We hope to restore your trust in our service.
2.5 hours to complete, got oily fingerprints on inside and outside of the car.
Business response:
At Reliable Chevrolet, we strive to provide efficient service while ensuring the cleanliness and care of our customers' vehicles. Your feedback highlights areas where we fell short. To address your concerns and regain your trust, we ask that you contact Justin Moore, our Service Director, directly at Jmoore05@vtaig.com. We appreciate you bringing these issues to our attention. We take all customer feedback seriously and will use it to improve our service department's efficiency and quality control.
I've already shared on 3 surveys! No matter how many times you ask your service does not get better!
Business response:
Thank you for taking the time to share your feedback. We understand your frustration and apologize that your recent service experience at Reliable Chevrolet MO wasn't up to par. To gather more details about your specific experience and ensure we address the underlying issues, we'd like to connect you directly with Justin Moore, our Service Director. He can be reached at Jmoore05@vtaig.com. We appreciate your willingness to work with us!
If I could give 0 stars I would I have dropped my car off with them multiple times and they are not willing to try and get me a proper diagnosis or fix without just randomly throwing parts at it and charging me money.. if I never have to go back there again I won't. I highly recommend not going to them for anything
Business response:
Thank you for taking the time to leave us a review. We understand your frustration and apologize that your experience with our service department fell short of your expectations. We take all customer feedback seriously and use it to improve our service. We would appreciate the opportunity to discuss your concerns in more detail. Please contact our Service Director, Justin Moore, directly at Jmoore05@vtaig.com at your earliest convenience to schedule a meeting or discuss your vehicle's diagnosis and repair options. Sincerely,... read more
Didn't do everything that they were supposed to do
It was an absolute disaster. The salesperson wrote up the wrong car from the start; the price was higher when we wrote up the original car that I drove and wanted to purchase. I bought the car on Jan 8th and finally got the paperwork on March 7th. They have no follow-through. I have taken the car in three times to get door guards and still don't have them.
Love my new truck but the finance office gave me a 10,000 mile warranty and said it wouldn't change my payment or interest rate, however did not tell me it raised the price of the vehicle $2,800! I tried paying it off early and that's how I found out the fee. Very disappointed and felt a little shady!
Business response:
Hi there, we're sorry to hear about your experience. We strive to be transparent with our customers, and we apologize for any confusion. At your earliest convenience, please reach out to Eric Shoemaker, our General Manager, at 855-971-8359.
Frequently asked questions about Reliable Chevrolet
How is Reliable Chevrolet rated?
Reliable Chevrolet has a 4.3 star rating with 6,425 reviews.
When is Reliable Chevrolet open?
Reliable Chevrolet is closed now. It will open tomorrow at 7:00 a.m.